Emergency Assistance

For immediate emergency assistance pertaining to Sexual Assault please call the Sexual Assault 24-hour hotline at 760-218-9031.

For immediate emergency assistance pertaining to Domestic Violence please call the Family Advocate 24-hour hotline at 901-930-8354.

To reach the Sexual Assault Response Coordinator office hours 760-939-8607, 24/7 Duty line 760-382-4008.

For non-emergency daytime support you can call for Family Assistance Resource at 760-939-4545.

Safe Helpline (anonymous, confidential) can be reached by calling 877-995-5247, texting 55-247, or visiting the www.SafeHelpline.org website.

Additional assistance can be obtained by calling Military OneSource at 800-342-9647.

The American Red Cross offers a variety of services to military personnel and their family members. 

Emergency Communication : The American Red Cross delivers verified messages to deployed service members during emergencies at home.

Financial Assistance: The American Red Cross works in partnership with military aid societies to provide quality, reliable financial assistance to eligible applicants 24/7/365.

Information Referral Services: The American Red Cross offers confidential services to all members of the military, veterans, and their families by connecting them with local, state and national resources.

Deployment Services: The American Red Cross has developed workshops, information and support services to help you with the practical and emotional challenges of deployment.

For assistance, please call the American Red Cross at 877-272-7337.

The Navy-Marine Corps Relief Society (NMCRS) provides aid to active and retired Navy and Marine Corps service members, their families, and survivors in time of need.

Categories of financial assistance include basic living expenses (food, shelter, utilities), medical and dental not covered by insurance, funeral expenses, emergency transportation, essential car repairs, pay and allotment problems, disasters and assistance for widows, mothers, and children. NAWS China Lake also houses a uniform locker which is beautifully stocked with various donated uniform items. Donations and volunteers are always welcome and appreciated.

Navy-Marine Corps Relief Society (NMCRS) is located at the Fleet & Family Support Center610 Blandy Ave., Bldg. 2308 in room S. 

Office Hours: Tuesdays and Thursdays from 9 am to 3 pm

China Lake: 760-939-2921, chinalake@nmcrs.org

Ventura: 805-982-4409

Emergency Financial Services (After Hours) Red Cross: 877-272-7377

Headquarters (Arlington, VA) 800-654-8364.

Website: https://www.nmcrs.org/

The NAWS China Lake Fleet and Family Support Center provides an array of programs and resources that support individual and family readiness. Our mission is to empower sailors and families by providing relevant programs that support prevention, resiliency, and the Navy Culture of Excellence.

General Information: 760-939-4545

610 Blandy Ave., Bldg. 02308

FFSC Services

• Counseling and Assistance: 760-939-8319
• Sexual Assault Prevention and Response: 760-382-4008 - 24/7
• Family Advocacy Domestic Violence/Child Abuse Victim Advocate: 901-930-8354 - 24/7
• Financial Management: 760-939-1018
• Career Services: 760-939-4553
• Life Skills: 760-939-4553
• Transition Assistance Program (TAP): 760-939-1018
• Relocation Support: 760-939-4553
• Deployment Support: 760-939-1018
• Ombudsman Coordinator: 760-939-4553
• Exceptional Family Member Program (EFMP): 760-939-4553
• Navy Gold Star: 760-939-3743
• Tax Support: 760-939-4545
• Retiree Support: 760-939-0978
• Career Center Computer Lab: daily drop-in
• Children's Indoor Playroom: daily drop-in

Important Documents

Important documents that should be hand carried with you on your travel for emergency purposes include:

• 10 copies of your travel orders
• Certified copy of birth certificates
• Marriage certificate
• Copy of travel pay or allowances paperwork
• ID Cards
• Passports
• Travelers checks
• Employment records/resume
• Immunization records for all family members
• School records/transcripts for children
• Pet medical records and immunization records
• Letters of credit from utility companies for possible waiver of deposit fees
• Medical and dental records
• Moving paperwork/receipts
• Telephone numbers for relatives, friends, your sponsor, and your new command

China Lake Emergency Information

• Q-Lite Radio FM 92.7 - for minute-by-minute local news in the event of base closure and emergencies.
• KRAJ Radio FM 103.9
• NAWS Emergency 760-939-1887
• NAWS Radio AM 1610 - for emergency information, current base access, gate hours, badging requirements, and road closures.
• NAWS Facebook: https://www.facebook.com/NAWSChinaLake

Emergency Alerts

• Your command can help you register with the AtHoc system (must be done via an Navy Marine Corps Intranet (NMCI) desktop) so you can receive emergency alerts to your computer, phone and via text.
• Giant Voice is the outdoor emergency alert system that goes out across the base with emergency information.

IMPORTANT TIPS:

• Immediately update Navy Family Accountability and Assessment Center (NFAAS) when you arrive at you new duty station If you need assistance check with your Command or contact Fleet and Family Support Center (760-939-4545) to complete the process.
• Have up-to-date emergency preparations. Stop by Fleet and Family Support Center, 610 Blandy Ave., Bldg 02308, to get assistance with preparations and planning strategies.

Military OneSource

Military OneSource can help. Real help! Any time, any place! This service is free and completely confidential. Available 24/7. Call 800-342-9647 or visit the website at MilitaryOneSource.mil