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United States Army
Soldier & Family Assistance Program Manager
1939 Buck Road, Suite SA
Fort Sam Houston, TX 78234
Health care services provided by the Department of Defense are available to you and your family at your installation. We know that finding the right health care is important, especially in special circumstances such as emergency or during recent move. Here, you’ll find information and options about the services you have regarding healthcare.
Beneficiaries with an emergency should either call 911 or go to the emergency room at the closest hospital or military treatment facility.
Spouses always face the challenge of finding employment at their new duty station, the Soldier and Family Assistance program or your local installation can help with various services such as, job search, resume writing and interviewing skills. There are also several programs that assist military spouses in their search for employment. These agencies work with employers that are military spouse friendly. Don’t forget to contact your losing state to file for unemployment if you were working at your last duty station.
Here are some resources to get you started on your job search:
U.S. Army Recruiting Command has personal financial counselors for each brigade and they rotate throughout the battalions. Contact your battalion SFA program manager to see when they will be in your footprint or for a referral to another financial assistance provider such as Army Community Service, USAREC Airmen and Family Readiness Center or Fleet & Family Services Center.
Moving With TRICARE
Your TRICARE coverage is completely portable – meaning it moves with you. You’re covered worldwide – both in transit to your new duty location and once you arrived but depending on where you go you may use a different TRICARE health plan option. Additionally, you may have different steps depending on which health plan option you are using now. USAREC soldiers and families are eligible for and use the TRICARE Prime Remote. Please contact your SFA program manager at 800-790-0963 then select the extension for your battalion from the menu options.
When Enrolled in a TRICARE Prime Option
The TRICARE Prime options include TRICARE Prime and TRICARE Prime Remote in the United States and TRICARE Prime Overseas and TRICARE Global Remote Overseas in regions outside of the United States. Follow these simple steps to ensure you have no break in coverage when you move.
1. Do not disenroll from your TRICARE Prime option before you move.
2. Once you arrive at your new location, update your personal information in the Defense Enrollment Eligibility Reporting System immediately.
3. Select a new primary care manager when moving within the same region or submit a new prime enrollment form within 30 days if you’re moving to a new region.
4. All recruiting companies are covered by TRICARE South Region-Humana, reachable at 800-444-5445, except El Paso company which is in the TRICARE West Region, reachable at 877-988-9378.
Where you are moving will determine which prime option you will enroll in.TRICARE PrimeTRICARE Prime is offered in primt service areas – geographic areas typically located around a military treatment facility – throughout the country.
If you move to a new prime service area, transfer your enrollment by submitting a TRICARE Prime enrollment and primary care manager change form to your regional contractor. Be sure to include all family members who wish to use TRICARE Prime on the form.
Those who will be on TRICARE Prime Remote will utilize the active-duty dental program administered by United Concordia, reachable at 866-984-2337. The family member dental program is administered by MetLife.
Leased Government Housing
The Army has established and implemented the Leased Government Housing program. Recruiting personnel are often assigned to locations where housing costs are not documented and not fully supported by Basic Allowance Housing and where military housing is not available within a reasonable commuting distance. To improve the quality of life for independent-duty Army Recruiting Command personnel, the command has established the LGH program. The U.S. Army Corps of Engineers, in conjunction with this headquarters, will procure leased housing.
If you are living near an installation, you may coordinate with their housing office to obtain installation housing.
For legal assistance, contact the brigade judge advocate general or the JAG at the nearest military installation. The JAG can provide support in several areas including:
You will receive a welcome letter from the battalion’s first segreant including your sponsor’s contact information as well as the battallion Soldier and Family Assistance program manager. Your sponsor will be able to help you with local information on the area you are assigned to and the SFA can provide you support and information on quality of life programs.
When you move, TRICARE moves with you. No matter where you go in the world, TRICARE is there before, during and when you get to your next duty station.
There are steps you need to take to make sure changes to your TRICARE coverage go smoothly. Understand that when you move, you may have to use a different TRICARE option. Visit Moving to learn more.
Before you move, you should take care of any routine medical needs, including immunizations, and fill your prescriptions so you have enough while traveling. If you need care during your move, visit Getting Care When Traveling to learn what to do.
Filling prescriptions while traveling
You should refill prescriptions before traveling. But if you run out of a prescription drug while traveling, visit Filling Prescriptions When Traveling.
Getting dental care while traveling
Getting dental care while traveling depends on your location and whether you are a service member or family member.
With permanent change of station orders, ask for a copy of your medical and dental records from your military treatment facility and the dental treatment facility. Do this at least one month before your PCS date. The MTF should also transfer a copy of your record and any family records to your new duty station or you may be able to hand carry them to your new duty station.
If you want someone else to be able to get medical or dental information on you or your family while you are moving, you need to complete a DD Form 2870, "Authorization for Disclosure of Medical or Dental Information."
For more information on getting copies of medical records, visit Request Copies of Medical Records.