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United States Army
Corner of T.J. Mills Blvd and Legends Way
Copeland Soldier Service Center, Building 18010
Fort Hood, TX 76544
A PCS or military move can be a challenge, especially if you have a lot of stuff. Breaking down your to-dos into more manageable pieces often helps. Here, you’ll find out how to handle household goods, manage your pet and guidelines on the shipping process.
Your installation household goods/transportation office can provide assistance with understanding your entitlements and shipping your personal property. For information on shipping your vehicle, check out the Personal Property Resources page on MilitaryOneSource.mil, or visit the PCSmyPOV website.
To help customers access moving resources more easily, Move.mil has moved to the Military OneSource website. Now, moving resources from the Defense Personal Property Program and Military OneSource are available on the Military OneSource website.
Visit the Moving Your Personal Property page on MilitaryOneSource.mil for comprehensive moving information, resources and services. Access content from the former Move.mil website, including moving guides and tips, videos and FAQs, entitlement brochures, household goods shipment logistics, DPS log in and more. There are also links for retiring and separating members, specific service branch information and comprehensive relocation assistance.
>MOVING HOUSEHOLD GOODS
Moving is part of the adventure that comes with military life and service to the country. Military OneSource provides you with information, online tools and personalized support to help you master your move. Your navigation tool before, during, and after your move can be found at https://www.militaryonesource.mil/moving-housing/moving/pcs-and-military-moves/. &
The installation transportation office staff are available to assist with navigating Military OneSource or additional assistance as needed. Contact the Personal Property Call Center at 800-521-9959.
To facilitate a smooth transition when arriving Fort Hood, Members should contact their Transportation Service Provide (TSP), assigned at origin to schedule delivery of their personal property. They can also cancel deliveries with the TSP if their situation changes. If the customer is unable to coordinate with the TSP the transportation office will assist in scheduling delivery dates. Contact the Personal Property Call Center at 800-521-9959.
If your property has arrived and you do not yet have an address, your property will be held in temporary storage for up to 90 days (less any storage used at origin). An additional 90 days may be approved, but must be requested on the DD Form 1857, which can be obtain from the transportation office.
Assistance with Claims
Military OneSource provides information and direction for filing a claim. Please note: Quality Assurance personnel are available to assist with claims. Please contact QA at 254-287-6152.
Assistance during Pick-up or Delivery
Quality Assurance personnel conduct 100% inspection on every shipment whether the inspection is physical or virtual. QA personnel are the liaison between the TSP and Members. Any questions or concerns during packing, picking up or delivery of household goods can be routed through Fort Hood’s Quality Assurance section at 254-287-6152.
Shipping/Storing your Privately Owned Vehicle, or POV
The Dallas Vehicle Processing Center is located at 1717 W. Airfield Drive, Grapevine, TX, 76051 for movement of privately owned vehicles worldwide. Their contact information is: Commercial: 469-203-8629 or toll free: 855-389-9499. Fax: 469-697-3742 Hours of Operation: 8 a.m. - 4 p.m. Mon - Fri
Email: Dallas.VPC@ialpov.us Customers can obtain detailed information on the shipment and storage of their POV from the International Auto Logistics website: PCSmyPOV.com.
Moving with Pets
When you’re preparing for a military move, your pet is part of the family. Moving with a pet can add another layer of complexity to your plans, especially if you’re moving overseas. Let Military OneSource connect you to tips and resources to help you prepare so both you and your pet have a smooth relocation.
Pet relocation costs are at your own expense. Your moving company cannot ship any live animals. Keep in mind that there are no reimbursements or allowances for service members who are transporting pets, however there may be reimbursement for mandatory quarantine of dogs and cats. For more information about pet quarantine reimbursement, visit the Defense Travel Management Office website.
The first step in moving with pets is: Know before you go. Learning about pet regulations in your new community well in advance of your actual move is a “must do.” This includes educating yourself on licensing and quarantine requirements, possible breed restrictions and what health documents you need to bring with you. Some communities have rules about what kinds of animals and breeds are allowed, and health regulations can vary in different states and countries. If your pet will be traveling by air, you will need to get smart about air travel requirements.
Pet moving resources
Visit the U.S. Department of Agriculture’s Animal and Plant Health Inspection, or APHIS, Pet Travel webpage for information on how to:
The APHIS website offers a search tool that enables you to choose your destination and view their pet travel requirements. It also has information about the USDA online Veterinary Export Health Certification System.
Service members and families with orders for a PCS move to or from overseas, or OCONUS, locations typically travel on Defense Department charter aircraft referred to as the Patriot Express, arranged through your local transportation office. Visit the Air Mobility Command Pet Travel Page for detailed information on pet transport guidelines, including immigration, kennel size and weight requirements, fees, service animals and more.
Patriot Express pet reservations are made by your local transportation office when you request your passenger reservations. Orders are not required to request passenger reservations for Patriot Express and may be made 90-120 days prior to your departure. Pet spaces on Patriot Express are limited, booked on a first come, first served basis and should be requested as early as possible. Pet spaces are available for booking 90-120 days prior to departure.
Your local transportation office can also advise you about installation regulations regarding breed restrictions, quarantine, licensing, vaccinations, pet boarding, pet embargo requirements and more.
Health and safety tips
Talk to your vet as soon as you know you are moving. Ask for tips and recommendations on traveling and plan immunizations to ensure your pet is current. You should also ask about obtaining a heath certificate. As stated above, if you are traveling overseas, make sure you understand your host country’s regulations and restrictions so you can ensure your pet has any required vaccinations and health documents. If your pet isn’t used to traveling, ask your vet for recommendations about preparing for travel and issues such as motion sickness. You can also ask about identification microchips, if your pet doesn’t already have one.
For detailed information on traveling with pets, check out the following resources from the USDA, the Centers for Disease Control and Prevention, and the Humane Society:
Advance planning is a key step to helping you and your pet have a safe, smooth move. Make sure you understand all transportation rules and health regulations, and prepare your pet for the trip as much as possible.
Still have questions or need help finding information? Military OneSource consultants are available 24/7/365 anywhere in the world to help connect you with the resources you need to master your move. Call 800-342-9647
As soon as you receive your permanent change of station orders, it’s important to begin scheduling your move. The Defense Personal Property System, or DPS, is the online system you can use to request and manage your household goods shipment(s). For more information and a DPS log in link, visit the Moving Your Personal Property page on MilitaryOneSource.mil.
Read Preparing for Your PCS Move to learn more about coordinating your shipment and review the Personal Property Quick Reference Guide for actions you can take to ensure a smooth move.
Learn more about Your OCONUS Move: Planning, Resources and Tips. Begin to plan what items will go in unaccompanied baggage, in your household goods shipment and in long-term, Non-Temporary Storage, or NTS, storage – check with your sponsor or overseas housing office to assist in determining what items to ship.
Moving with your pet includes researching airline requirements and quarantine restriction laws in your new location. Many airlines have requirements for size, weight, breed, number of animals, kennel construction, documentation and seasonal limitations. Small pets may be shipped on military flights, but availability and regulations frequently change. Contact your installation household goods/transportation office to request specific country instructions. Military OneSource can make your move easier with helpful tips, resources and hands-on information related to moving with pets and more.