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United States Army
Army Community Service --Army Emergency Relief (AER)
202 Custer Road
Fort Myer, VA 22211-1199
If you need emergency assistance, you can expect to get help from your installation, your branch of service resources. There are programs to support you in a variety of situations, including victim assistance, emergencies en route and service-specific relief societies. Below, you’ll find types of assistance, contact information, and detailed procedures and guidance to help you through any tough circumstances that you or your family may face.
For emergencies please call 703-919-1611 (24 hr hotline number).
No matter how well you plan a move, emergencies can still happen. Before you leave, make sure you have important documents with you, such as your orders, phone numbers for your new unit, and your sponsor's phone number, if applicable.
Emergency assistance and referrals are available at:
American Red Cross
The American Red Cross (ARC) is always available to assist in emergency situations. For assistance, call toll-free: 1-877-272-7337 for emergency aid.
For the National Capital Region Red Cross Chapter, call 703-584-8400.
If you have a financial emergency, it is advisable to utilize the military's Army Emergency Relief (AER) program when possible. Financial assistance is usually provided in the form of a no-interest loan. Unfortunately, many local businesses offer "cash advance" services, but the fees and charges, when repaid, can be extremely expensive.
AER offers emergency financial assistance in the following categories:
Eligibility for AER includes the following: active duty military; members of the Army National Guard and the U.S. Army Reserve on continuous active duty for more than 30 days and their dependents (this applies to soldiers on AD for training (ADT) and serving under various sections of title 10, United States Code); Soldiers retired from active duty because of longevity or physical disability, or retired upon reaching age 60 (Reserve Components) and their dependents; Widows/widowers and orphans of soldiers who died while on active duty or after they retired.
Fort Myer does not have an emergency room. Beneficiaries with a medical emergency should call 911 or go to the nearest civilian emergency room.