MCCS Hampton Roads  Military and Family Support Center

If you are approaching a permanent change of station, or PCS, you may have questions about your upcoming move. As part of the Military and Family Support Center, the Relocation Assistance Program provides services and resources to help make this transition as smooth as possible. Below is a list of resources.

• PCS planning – Most relocation assistance programs offer counseling/consultations to assist in the moving process. Those making their first military move, those making their first overseas move or those with challenging or complex situations should contact their installation Relocation Assistance Program office as soon as possible for information and assistance.
• Plan My Move is an online tool that helps break the moving process down into clear, manageable steps for all family members. This Department of Defense relocation tool provides details about housing, transportation, finances, family and more.
• Military OneSource offers a variety of moving information and resources. Learn more about PCS basics and download this fact sheet 7 Steps to Make Your Household Goods Move a Smart Move.
• Loan Closet – Loan Closet offers basic household goods while your personal property is in transit. Typical items include pots and pans, dishes, silverware, irons, ironing boards and infant or toddler car seats. Generally, towels and bed linens are not available, so these should be packed in your express shipment. This service varies by service and installation.
• Workshops and briefings – Workshops vary from installation to installation, but you may find classes on housing options, moving with children, moving with pets or general moving preparation and resources.
• Predeparture briefings – Briefings may be called Smooth Move or PCS Briefing and provide essential information about your next duty station. Briefings can be critical in setting you up for success during the transition to your next duty station.
• Settling-in services – Welcome Wagon services or local area tours may be a part of your installation’s settling-in services. Overseas arrival services may include introductory language classes and cultural awareness training.
• Foreign-born spouse support – Whether you have questions or concerns about immigration and naturalization, learning the English language or how to use local transportation, the relocation program provides assistance, classes and referrals. Services may vary by service and installation.
• Emergency assistance – From time to time, emergencies occur while moving. The Military and Family Support Center has the resources to provide emergency financial assistance and referrals.
• Authorized housing flexibility options – The 2018 National Defense Authorization Act authorized housing flexibility options for eligible service members in receipt of PCS orders within the United States. This includes possible extended stays in government housing and early moving opportunities. For additional information and eligibility considerations, contact your military personnel office. Please note that application of these policies may vary across services.
• Spouse Reimbursement – The 2018 National Defense Authorization Act allows each service branch to reimburse spouses up to $1,000 for relicensure and certification costs resulting from relocations or PCS moves. This includes moves that cross U.S. state lines, as well as OCONUS to stateside moves. See this Military OneSource article on Transferring Your Professional License for more information and specific service branch policies.

Although MCCS Camp Elmore does not offer official relocation assistance, the Housing Office and Fleet and Family Support Center (FFSC) at Norfolk Naval Station are located near Camp Elmore on Hampton Blvd., just north of Terminal Blvd. and can assist in matters related to relocation.  The office hours are 8:00 a.m. - 4:30 p.m., Monday - Friday, 757-444-2102

Housing Office Information

The housing office maintains extensive lists of properties for sale or rent, including single-family homes, town homes, condos and apartments as well as shared rooms and local hotel information. The Rental Partnership Program (RPP) allows active duty service members to move into participating apartment communities without paying a security deposit. In most cases, the application fee is waived and rent is provided at a discounted price. Contact the housing office for additional information and a list of participating communities. Marines may also apply for on-base housing through the housing office. To contact the housing office, please call 1-800-628-7510 or 757-445-2832. The hours of operation are 7:30 a.m. - 4:00 p.m., Monday-Friday. Housing information can be obtained on the Navy Housing website. 

Fleet and Family Support Center  (FFSC)

The FFSC is committed to supporting all service members stationed in the Hampton Roads area.   With eight facilities throughout Hampton Roads, FFSC is convenient to all local Marines and Sailors.  Single and married service members and their family members can access a wide range of services and programs focused on adaptation to the special demands of military careers, military family life, and the need for rapid response to current world events. The FFSC provides myriad support services such as transition assistance, financial education, family employment assistance, relocation assistance, and various life skills classes. Please call the FFSC at 757-444-2102 for availability, information and referral service, The office hours are 8:00 a.m. - 4:30 p.m., Monday - Friday. You may also visit the FFSC website.

Child Development Center

There are multiple Child Development Centers (CDC) located on or near the various military installations throughout Hampton Roads. Care is provided for children ages 6 weeks to 12 years Monday through Friday from 6:00 a.m. until 6:00 p.m. The centers are accredited by the National Association for the Education of Young Children and the Navy Child Development Programs. Fees are based on total family income and will not be pro-rated; this includes weeks that include Federal holidays. For waiting list or application information, please call the Navy Mid-Atlantic Regional Child Placement Program Office at 1-866-628-9232 or visit the MWR website and select “child and youth programs.”