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United States Marine Corps
MCCS Hampton Roads
1100 Torgerson Ave
Norfolk, VA 23515-4693
When you're moving, your to-do list can seem long enough to fill a packing box. But if your family has special medical or educational needs, help is available before, during and after your move. Enrollment in the Exceptional Family Member Program provides military families with special needs considerations during the assignment process and access to support services to help navigate the medical and educational system.
Learn more about EFMP in these resources:
Family members ‒ a spouse, child or dependent adult ‒ with documented special medical and/or educational needs are required to enroll in the EFMP. This includes family members who:
Specific EFMP enrollment criteria can be found in Department of Defense Instruction 1315.19
Enrollment in the EFMP is mandatory for active-duty service members and ensures family members' documented medical and/or educational needs are considered during the assignment coordination process. Through EFMP Family Support, families can receive assistance with navigating military and community support systems.
Families can enroll by obtaining paperwork from the EFMP medical point of contact at their local military treatment facility, or from the EFMP liaison at their installation EFMP Family Support office.
You can find your service branch information here: Army, Marine Corps, Navy and Air Force. Members of the National Guard or reserves may enroll in the EFMP according to service-specific guidance.
The forms for enrollment are:
The military mission is the driving force behind the assignment process. Enrollment in the EFMP ensures that family members' documented special medical and/or educational needs are considered in the assignment process.
Assignment coordination occurs when the personnel command requests that Department of Defense medical and/or educational professionals review a family member's documented needs to determine availability of services at a projected location. Assignment coordination is important because access to appropriate medical and/or educational services may be limited in some areas, especially in overseas and remote locations.
Families can access installation EFMP family support staff by contacting their installation EFMP family support office.
If you are unable to locate an installation EFMP family support provider, you can contact Military OneSource to schedule a free and confidential special needs consultation. Expert staff will help you navigate services for your family and connect you with military and community-based support. You can schedule appointments 24/7 by live chat, or by calling 800-342-9647. OCONUS calling options are also available.
Learn more on Military OneSource about EFMP family support.
The EFMP family support function is provided by EFMP family support staff located at the Military and Family Support Center.
Exceptional Family Member Program family support helps service members and their families identify and access programs and services. This includes, but is not limited to, the following:
Along with installation services, families with special needs have enhanced support through Military OneSource special needs consultations. Special needs consultants offer free and confidential, one-stop access to special needs and EFMP materials and resources. Families can inquire about a variety of topics including education, the military health care system, TRICARE coverage, state and federal programs, and more.
Consultations are available by phone or video. You can schedule appointments 24/7 by live chat, or by calling 800-342-9647. OCONUS calling options are also available.
Your installation Relocation Assistance Program can help you minimize moving stress and get settled in a new duty station. Learn more about relocation assistance services on Military OneSource.
You can also try these other Department of Defense resources for making your special needs move as easy as possible:
We are currently teleworking and are keeping limited office hours, please call the Program Manager to make an appointment, 757-358-0885.
The Exceptional Family Member Program (EFMP) office for Hampton Roads is located at Naval Medical Center Portsmouth (NMCP) in Building 3, 4th Floor, Room 4.2-131. The office hours are 7:30 a.m. - 4:00 p.m. The Program Manager is located at MCCS Hampton Roads @ Camp Elmore in Norfolk.
Per MCO P1754.4C, the EFMP is a mandatory enrollment program for active duty Marines who have family members with physical, emotional, developmental or intellectual needs requiring special treatment, therapy, education, training or equipment. The goal is to assist the family, minimize the disruption those needs might have upon the family during relocation, and to give consideration to those needs in the assignment process.
The staff provides assistance before, during and after deployment as well as relocation due to PCS orders. They also provide case management, resources and referrals, advocacy, a Special Needs Forum, assistance navigating TRICARE and other benefits, a lending library and outreach/education. Of particular importance is the Installation Respite Care Program. Those enrolled in EFMP and designated as Level of Need (LoN) 3 or LoN4 are eligible to participate in the respite care program, which allows for reimbursement of up to 20 hours of care per month with certified providers. For more information, please contact the Program Manager at 757-358-0885. You can find us on FB; Exceptional Family Member Program Camp Elmore or via the web at http://www.mccshamptonroads.com/EFMP_local.htm