Health Care

When you move, TRICARE moves with you. No matter where you go in the world, TRICARE is there before, during and when you get to your next duty station.

There are steps you need to take to make sure changes to your TRICARE coverage go smoothly. Understand that when you move, you may have to use a different TRICARE option. Visit TRICARE Moving to learn more.

Before you move, you should take care of any routine medical needs, including immunizations, and fill your prescriptions so you have enough while traveling. If you need care during your move, visit TRICARE Getting Care When Traveling to learn what to do.

Filling prescriptions while traveling

You should refill prescriptions before traveling. But if you run out of a prescription drug while traveling, visit TRICARE Filling Prescriptions When Traveling.

Getting dental care while traveling

Getting dental care while traveling depends on your location and whether you are a service member or family member.

• If you are an active-duty service member within the United States or in U.S. territories, and near a military installation, you may be able to get emergency dental care at the dental treatment facility, or DTF, if available. If not, contact the TRICARE Active Duty Dental Care Program before you see a dentist and tell the contractor about your move. You will need to get an authorization before you see a dentist. The Active Duty Dental Care Program will work with you, so you can get care from a local network dentist.
• If you are an active-duty service member at an overseas location, call the TRICARE overseas regional call center to get authorization before you see a civilian dentist.
• If you are an active-duty family member within the United States, in U.S. territories or at an overseas location, you can find out if any nearby military dental treatment facility treats active-duty family members. If you're enrolled in the TRICARE dental program, call the TRICARE dental program contractor or visit their website to find a provider. You will need to get an authorization before you see the dentist.

With permanent change of station orders, ask for a copy of your medical and dental records from your military treatment facility and the dental treatment facility. Do this at least one month before your PCS date. The MTF should also transfer a copy of your record and any family records to your new duty station or you may be able to hand carry them to your new duty station.

If you want someone else to be able to get medical or dental information on you or your family while you are moving, you need to complete a DD Form 2870, "Authorization for Disclosure of Medical or Dental Information."

For more information on getting copies of medical records, visit TRICARE Request Copies of Medical Records.

Kenner Army Health Center:

CONTACT US

700 24th Street 
Fort Gregg-Adams, VA 23801-1716

1-804-734-9000

Monday - Friday: 7 a.m. - 4 p.m. Closed Weekends and Federal Holidays. Kenner Army Health Clinic clinical services and appointment line availability will be limited on the first Thursday of the month, in the afternoon from noon to 2 p.m. and the third Thursday afternoon, 1 to 4 p.m., of each month. Our clinical staff, to include providers and nurses, will be participating in training and developmental requirements during this time. Normal operations will resume the following Friday.

Mission:

We are committed to enhancing soldier and medical force readiness through the delivery of exceptional and compassionate patient-centered care.​

Vision:

KAHC is Joint Commission accredited.

"In an effort to be as transparent as possible, Kenner Army Health Clinic, in coordination with the Military Health System, is voluntarily making several quality and safety measures public. For civilian health care systems, participation is voluntary. Therefore you might not be able to find the same measures published by your local civilian facilities."

Sexual Assault Support:

DOD Safe Helpline -- 877-995-5247  
24-hour assistance sexual assault hotline -- 804-894-0029  
Rape, Abuse and Incest National Network: 800-656-HOPE (4613)

Local Community Health Care:

John Randolph Medical Center

John Randolph Medical Center is located in Hopewell, about 15 minutes from Fort Gregg-Adams. At the heart of health care at John Randolph is the desire to offer access to a broad range of high-quality services -- from obstetrics and behavioral health to oncology and cardiac care.

John Randolph Medical Center is a licensed, 271-bed facility, offering acute care inpatient and outpatient services, as well as long-term care. Staffed and managed by neighbors and friends, the hospital provides compassionate care and focuses on what's important to the community it serves.

John Randolph Nursing Home

John Randolph Nursing Home offers a wide variety of services to their patients. If you need more information about a particular service, call our counselor at 804-541-7759. For a physician referral, call 804-320-DOCS (3627). Tri-cities residents may call toll-free 800-888-3627.

VCU Health System

Since 1838, the Medical College of Virginia Hospitals has been on the forefront of advances in health care, providing patients with some of the most progressive treatment and technology available.

MCV Hospitals is the teaching hospital component of the VCU Health System, which is the region's only Level I Trauma Center. The VCUHS comprises nearly 200 specialty areas. In addition to multidisciplinary centers for cancer, cardiology, neurosurgery, and transplantation, the VCUHS offers virtually every form of contemporary medical service. In particular, the VCUHS has received international recognition for early diagnosis and treatment of chest pain and strokes, organ transplant, head and spinal cord trauma research, burn and wound healing, neonatal intensive care and genetic research, as well as cancer research, treatment, and rehabilitation.

The VCUHS delivers oncology patient care services for VCU's Massey Cancer Center, a National Cancer Institute designated facility, which offers patients many multi-disciplinary treatment options and access to clinical research trials.

Southside Regional Medical Center

Their philosophy states that you will find trained physicians who take the time to listen to what you have to say 24 hours a day, seven days a week. You will be greeted warmly by nurses who are truly compassionate and a registration staff that understands that people come before paperwork.

Southside Regional Medical Center works closely with organizations and individuals in the community to provide education about health and wellness, especially things that can be done to prevent or reduce the risk of serious health problems.

Poplar Springs Hospital

Poplar Springs Hospital features a family approach to behavioral health care. Problems such as emotional illness, sexual or physical abuse, marital strife, severe stress and alcohol or drug abuse are remedied in their soothing therapeutic environment.

Poplar Place, a group home and subsidiary of Poplar Springs Hospital, is a private agency established to meet the community need for at-risk adolescents who have behavioral health care issues. The program is a step-down residential program designed for adolescent males ages 13-17, who have experienced emotional and/or behavioral difficulties and successfully completed an inpatient residential program.

Poplar Springs Hospital offers many programs that focus on the whole person to promote personal growth in recovery. Additional information on programs offered can be obtained by contacting Poplar Springs Hospital at 804-733-6874.

Installation Specific Information:

Medical Care

KAHC proudly provides primary medical care for its assigned TRICARE Humana military beneficiaries while also promoting health and wellness knowledge and practices across the entire Fort Gregg-Adams community. A full array of outpatient primary health care services is provided for active-duty military members, retirees and their families. Nearby military medical facilities and networks’ civilian health care partners provide specialty care and inpatient hospitalization.

Walter Reed National Military Medical Center in Bethesda, Maryland; Naval Medical Center Portsmouth; McDonald Army Health center at Fort Eustis and U.S. Air Force Hospital Langley at Langley Air Force Base are additional military medical facilities serving beneficiaries in the central Virginia region.

After hours, patients have access to care by calling the nurse advice line at 877-874-2273, Option 1. The nurse will triage care and provide instructions, create an appointment at KAHC or issue an urgent care authorization.

KAHC is closed on federal holidays and maintains a limited staff on military training holidays.

Special Needs

The Exceptional Family Member Program is a Department of the Army program, IAW AR 600-75 and AR 608-1, designed to assist, through selective assignments, military personnel with family members who have special needs. An effort is made to assign personnel to areas that have the agencies and facilities necessary to meet the needs of the special family member.

The EFMP provides assistance to all active-duty soldiers who have a family member with a physical, emotional, mental or educational disability. EFMP provides information and referral about support services in the local community. For more information, contact the EFMP program manager at 804-734-9130.

Dental Care

Building 8204, 2601 Clarke Ave., Fort Gregg-Adams, Virginia 23801  
Phone 804-734-9607/9608

The Fort Gregg-Adams Dental Clinic Command serves active-duty permanent party personnel and military students of all training courses on the installation. Its goal is to ensure quality dental care delivery with a focus on customer service.