Relocation Assistance

Your Military and Family Support Center provides relocation assistance to help make PCS moves as smooth as possible. Resources include:

• PCS planning: Most relocation assistance programs offer consultations to help you with the moving process. If this your first military move, your first time moving overseas or you have challenging or complex circumstances contact your installation Relocation Assistance Program as soon as possible for support.
• Plan My Move: An online Defense Department relocation tool that provides you with customizable checklists and links to helpful resources for the tasks ahead.
• Military OneSource: A website and call center that offer 24/7 support for moving information and resources. Learn more about PCS basics and download this fact sheet 7 Steps to Make Your Household Goods Move a Smart Move. For comprehensive moving resources and information, including Defense Personal Property log in details, visit Moving Your Personal Property.
• Workshops and briefings: Workshops vary by location. You may find classes on housing options, moving with children, moving with pets and more.
• Predeparture briefings: These sessions provide essential information about your move and may be required for some populations.
• Special needs: If you have a child or family member enrolled in the Exceptional Family Member Program, contact your installation EFMP-Family Support office to assist you.
• Settling-in services: Look for welcome programs or local area tours that may offered. Overseas services may include introductory language classes and cultural awareness activities.
• Foreign-born spouse support: Assistance includes information and referral to resources such as immigration and naturalization.
• Emergency assistance: Sometime emergencies occur while moving. The Military and Family Support Center has the resources to provide emergency financial assistance, as well as information and referrals.
• Authorized housing flexibility options: Eligible service members with PCS orders may be entitled to flexibilities such as extended stays in government housing and early housing eligibility. Contact your military personnel office for more information.
• Spouse licensure reimbursement: Your service branch may reimburse spouses up to $1,000 for relicensure and certification costs resulting from relocations or PCS moves. See this Military OneSource article Transferring Your Professional License for more information and specific service branch policies.

The Army Community Service Relocation Program conducts monthly mandatory Installation Newcomer Orientation for ranks of captain and sergeant first class and below. This program is open to all newcomers regardless of rank, and family members are encouraged to attend. We highly recommend this program for tour of duty status soldiers and family members, too. There is also a monthly mandatory Financial Management workshop for first-term soldiers. For additional information or questions, contact the Relocation Program at 502-624-8391. For those needing household items, such as pots, pans and kitchen utensils, the Lending Closet is available at ACS.

Installation-Specific Information
When you arrive at Fort Knox you will in-process at Building 2020, located at 159 Black Horse Regiment Road. You will be given an in-processing packet that contains military in-processing information only. This packet is not to be confused with the Fort Knox Welcome Packet.

The ACS Office is here to help you settle in as quickly and easily as possible. If you have not received welcome information from your sponsor, please take the time to stop by Building 1477, 411 Eisenhower Avenue, and pick one up. ACS has maps and other information that will be helpful to you. As a part of in-processing, you will visit the Housing Services Office located in Building 1110B, Suite 101, Sixth Avenue.  Regardless of whether you are signing for government quarters or billeting, or if you are renting or purchasing off post, you will most likely be awaiting household goods.

The ACS Lending Closet can lend you basic kitchen items for 30 days at a time, until your household goods arrive. ACS also conducts the Installation Newcomer Orientation. The newcomer orientation is mandatory for soldiers in the ranks of CPT/SFC and below. Spouses are encouraged to attend Installation Newcomer Orientation.

 If you have any unanswered questions, please contact the ACS Office where our staff will sit down with you one on one for relocation consultation. Feel free to discuss any concerns you have with an ACS specialist. You may make an appointment by calling the ACS Office or you may stop by ACS to see if someone is free to speak with you. Any questions we cannot answer will be researched for you. We can provide you with addresses and telephone numbers of agencies with which you will have relocation business.

The American Red Cross offers 24-hour communications to secure health and welfare reports and the verification needed for emergency leave or extension purposes. Let your family know that the quickest and easiest way to reach you during an emergency is through the Red Cross. Your family members can contact their local Red Cross with the information, and that office will contact the Red Cross here. Be sure to give your family your unit assignment and address.

When you prepare to leave this area, ACS has many services that will assist you in your outbound responsibilities and relocation counseling. ACS can also contact the local chamber of commerce at your destination assignment and obtain information for you.