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Navy Housing Referral Office (HRO)
1710 Cavin Drive
Great Lakes, IL 60088-3402
Contact information for key programs and services at this installation.
When you arrive at your new installation, you’ll need to follow installation-specific procedures. Each installation and service handles in-processing differently. Here, you can find installation-specific guidelines and a list of documents to bring with you when checking- in. Reach out to the contacts provided if you have specific questions.
If checking in during normal working hours (Monday–Friday, 7:30 a.m.–4 p.m.), report to the Administrative Department in Building 1, Quarterdeck. If checking in at another time, contact the Naval Station Great Lakes Command Duty Office at 847-561-6492.
Personnel reporting to Naval Station Great Lakes may contact the Command Duty Officer (CDO) at 847-561-6492 and the CPPA for Building 1 at 847-688-2702 (staff only). To obtain sponsorship information, including a Welcome Aboard packet, please contact the Fleet and Family Support Center Bldg. 26 Relocation Assistance Program to provide general information about the base and the surrounding area.
Sailors should arrange their own transportation from the airport to NAVSTA Great Lakes. Upon arrival, service members need to have their orders stamped at NAVSTA Great Lakes in building 3 and obtain a check-in sheet before going to the Bachelor Enlisted Quarters in building 380 for room assignment. Depending on when they arrive, sailors will continue with the check-in process and report to school as directed by their orders.
Your housing assignment will depend on your assignment status (shore duty, sea duty, student, etc.) and pay grade. Your options may include Navy unaccompanied housing or housing in the local community.
• Personnel within pay grades E1-E4/bona fide bachelors can expect to reside in permanent party housing if stationed at Naval Station Great Lakes. More senior personnel are expected to reside in the local community.
• Bachelors in pay grade E4 and above are authorized to draw Basic Allowance for Housing and live off base (with command approval). All rooms are equipped with Wi-Fi capabilities.
• Geographical bachelors, or GBs, are berthed in double-occupancy rooms with a shared bathroom. Rooms have limited space and furnishings. Cable TV, DSL, and telephone service are available. Each resident is responsible for setting up a contract with the service provider. A monthly utility fee is charged to each GB resident. Space to house GBs is limited. Contact the front desk if you are intending to apply for GB status.
• UHs are government-owned and managed housing. Eligibility is based on your pay grade and BAH entitlement.
Visitors to Naval Station Great Lakes may obtain reservation information by accessing the Department of Defense Lodging website or by calling 877-Navy-Bed (877-628-9233). Guests coming here on orders will need a copy of their orders and a military identification card upon check-in. The use of government travel cards is the preferred method of payment, and major credit cards are accepted. Reservations should be made as far in advance as possible. A valid credit card is required to process all reservations. Navy Gateway Inns & Suites check-in time is 3 p.m. and checkout is 11 a.m. Reservations are canceled after 6 p.m. if no call is made to inform the front desk personnel of a later arrival time.
The Navy Gateway Inns & Suites is located at Naval Station Great Lakes, main side, in Building 62. When entering at the main gate onto Farragut Avenue, turn left at the end of the stone bridge (Pettibone Creek) onto Rodgers Street; make a right onto Bronson Avenue. Keep straight until you reach MacDonough Street. Turn left onto MacDonough Street. Navy Gateway Inns & Suites is located on the right side in the middle of the block. Parking is located directly in front of the Navy Gateway Inns & Suites central check-in location. The front desk is open 24 hours a day, seven days a week.
Keep copies of all important papers. These should include orders, passports, birth certificates, marriage certificates, ID cards, insurance cards, etc. Keep your sponsor, quarterdeck, and command ombudsman phone numbers with you at all times.
Make lodging reservations in advance and make kennel arrangements for pets if you will be staying in the military lodge system or hotel/motels that are not pet friendly. Keep important travel numbers with you such as Red Cross, Navy Marine Corps Relief Society, Fleet and Family Support Centers and remember to have a safe and fun trip.
Service members are strongly encouraged to ask their detaching or gaining command about Temporary Lodging Expense or Temporary Lodging Allowance which can off-set the cost of temporary housing at the losing or gaining duty station. This financial entitlement is obtained at the command and should be applied for before expecting reimbursement for lodging costs.
If you get married, have a newborn child, or adopt a child before you complete your PCS move, you must inform your chain of command and follow the procedures exactly as you are given them. The military will not pay for the travel and housing of your family members if you do not follow proper procedures or if your spouse and dependent are not on orders. Your service record must have all family members recorded prior to executing your PCS orders. Make sure to update your PG 2 on NSIPS and update DEERS.
Once you have arrived at your new command, you may come by or contact the Fleet and Family Support Center Relocation Office at Bldg. 26 Rm. 233, 847-688-3603, ext. 100, for assistance. Walk-ins are available for assistance with updating your PG 2.
To enroll in DEERS and get your ID, you will need to contact the RAIPD ID Office located at the Visited Center at Gate Bldg. 6130, 847-688-3928. Please make sure to make an appointment on the ID Office website.
SAILOR CHANGE IN DEPENDENCY STATUS
Sailors who have a change in dependency status (i.e., marriage, divorce, birth, adoption, death, etc.) must visit the command’s Pay and Personnel Administration Office (Bldg. 1, Room 116) immediately thereafter to update required service record documents. Sailors are to bring with them the appropriate supporting document(s) (i.e., marriage certificate, divorce decree, birth certificate, death certificate, etc.).
SAILOR NAME CHANGE
Sailors who legally change their name and submit their name change via BUPERS Online will notify their chain of command, the command’s Pay and Personnel Administration Office (Bldg. 1 Room 116), and the command’s Security Manager (Bldg. 1 Room B16) immediately thereafter.