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United States Navy
Captain James A. Lovell Federal Health Care Center, Fisher Health Clinic Great Lakes
3001 North Green Bay Road
Managed Care Dept
Great Lakes, IL 60064
Health care services provided by the Defense Department are available to you and your family at your installation. We know that finding the right health care is important, especially in special circumstances such as emergency or during recent move. Here, you’ll find information and options about the services you have regarding healthcare.
The Captain James A. Lovell Federal Health Care Center offers robust medical services to patients in North Chicago, IL. Administrative hours of operation are 24/7. Call 847-688-1900. They also provide services in Kenosha, WI. Administrative hours of operation are Monday through Friday (excluding federal holidays) from 8 a.m. to 4:30 p.m. Call 262-653-9286.
Veteran Patients: Appointment Line: Call 800-393-0865.
TRICARE Patients: Call 800-941-4501 for a same day or future appointment with adult and family medicine or pediatrics. Non-enrolled patients may call the appointment line for same-day space available primary care appointments after 10 a.m. Monday through Friday.
TRICARE Online Appointment Booking: Book your appointment using TRICARE Online. If you receive a message that no primary care appointments are available, call the appointment line at 800-941-4501
When you move, TRICARE moves with you. No matter where you go in the world, TRICARE is there before, during and when you get to your next duty station.
There are steps you need to take to make sure changes to your TRICARE coverage go smoothly. Understand that when you move, you may have to use a different TRICARE option. Visit TRICARE Moving to learn more.
Before you move, you should take care of any routine medical needs, including immunizations, and fill your prescriptions so you have enough while traveling. If you need care during your move, visit TRICARE Getting Care When Traveling to learn what to do.
Filling prescriptions while traveling
You should refill prescriptions before traveling. But if you run out of a prescription drug while traveling, visit TRICARE Filling Prescriptions When Traveling.
Getting dental care while traveling
Getting dental care while traveling depends on your location and whether you are a service member or family member.
With permanent change of station orders, ask for a copy of your medical and dental records from your military treatment facility and the dental treatment facility. Do this at least one month before your PCS date. The MTF should also transfer a copy of your record and any family records to your new duty station or you may be able to hand carry them to your new duty station.
If you want someone else to be able to get medical or dental information on you or your family while you are moving, you need to complete a DD Form 2870, "Authorization for Disclosure of Medical or Dental Information."
For more information on getting copies of medical records, visit TRICARE Request Copies of Medical Records.
The only military medical treatment facility in the Chicago area and the Midwest is located at the James A. Lowell Federal Health Care Center (FHCC) in North Chicago, IL. Its primary mission is to provide inpatient and outpatient service support for active duty Navy personnel in basic and other service training, all other active duty members of the seven uniformed services, their DEERS eligible dependents and all eligible veterans. Health care is rendered to other authorized persons as space and resources permit.
Emergency services are not available at Naval Health Clinic Great Lakes. In the event of an emergency, beneficiaries are advised to immediately proceed to the emergency room nearest to them.
Routine care is rendered in this priority:
If FHCC still has primary care capacity after enrollment of all eligible members of priority groups 1 through 3, non-enrolled beneficiaries (groups 4 and 5) may continue to access health care, on a space-available basis.
The main building on the west campus is a multi-floor hospital which has facilities for separate primary care services for both DOD beneficiaries and Veterans as well as combined specialty services, laboratory, pharmacy, operating rooms, emergency room and inpatient beds.
There are also medical services available at branch clinics:
On base emergency services (fire, ambulance, police) are accessed by dialing 9-911.
Off base emergency services dial 911
Non-Emergency Dial (847) 688-5555
Poison control is accessible by dialing 800-942-5969.
School Physicals -- For school physicals, please contact the Appointment Call Center at 1-800-941-4501 for appointments. Please bring the following to your school physical appointment:
Dental services are available only for Active Duty members on base.
For information on local health care support utilizing TRICARE network providers, contact HealthNet, the Managed Care Support Contractor, at 1-877-874-2273.