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Navy
Personal Property Office-Regional (Households Goods)
Personnel Support Mall
7920 14th Street
Household Goods, bldg 226
Norfolk, VA 23506
833-645-6683
Contact information for key programs and services at this installation.
Policies and rules for shipping pets vary at each installation. It’s important to understand the regulations, prohibitions and laws at your new installation before moving with a pet. Below, you’ll find installation-specific details for registering, boarding and transporting your pet.
Making arrangements well in advance for boarding your pets will help make the move less stressful for both you and your pets. Keep in mind that military installations in the Lake County area do not have boarding facilities. The cost of boarding your pet will be determined by the weight of the animal.
Airline Pet Travel Requirements
It is the service member's responsibility to verify that all airlines involved in their travel itinerary accept their pets. Since each airline maintains distinct policies covering which pets are allowed, quantity limits, seasonal restrictions and other factors, service members must proactively research and obtain all necessary clearances.
Airlines have various animal transport rules. If traveling by a civilian air carrier, please check with the airline well in advance of travel. A few airlines are listed below:
For the health and safety of your animals during periods of extreme temperatures, please consider these guidelines. The optimum temperature range for transporting most warm-blooded animals, including birds, is between 45 and 85 degrees fahrenheit. Most civilian airlines will not transport your animals if the actual or forecasted temperature exceeds 85 degrees fahrenheit at any city on the routing.
Air Mobility Command charter flights now ship pets on most of their flights as part of the normal service to War Department passengers. This service is provided by AMC to and from Germany, Italy, Spain, Greece, Turkey, Panama, Newfoundland, the Azores, Guantanamo Bay, Japan and Guam. Pet shipment is limited to passengers in a permanent change of station status only. Pets are defined as dogs and cats and restricted to a maximum of two pets per family.
There are limited pet spaces on all flights and reservations are handled on a first-come, first-served basis through the local transportation office. The passenger must provide an International Air Transport Association-approved container for pet shipment. IATA-approved containers are available at many exchanges or retail stores. The passenger is also responsible for complying with all required documentation, immunizations and border clearance requirements, and should be prepared to defray any associated costs. Pets accompanying service members or family members on the flight must be in a hard-sided cage that conforms to specified measurement. Fees associated with shipping pets are based on the weight of the animal and cage combined: 70 lbs. or less is $125, 71-140 is $250 and 141-150 is $375. For further information, please go to the AMC Pet Travel Page.
For information on booking flights with your pets, contact the Navy Personnel Transport Office. For general information on traveling with pets, contact the American Society for the Prevention of Cruelty to Animals or your nearest military veterinary clinic.
Country-Specific Regulations
Just as airlines have varied requirements, each country enforces its own rules for pet importation and travel. Check with resources such as those below for guidance:
Shipping Pets
Active-duty service members can receive reimbursement for pet-related expenses when moving due to a permanent change of station. Read this FAQ on the Defense Travel Management Office Website to learn more.
Pet Licensing Information
For rabies registration and tag fees in the Lake County, IL area, additional documentation is required if your animal has been spayed or neutered to receive a reduced rate. For fees and exceptions, visit the Lake County, IL website for more information.
Pets in Military Housing
There is a maximum of two pets (dogs or cats) permitted in government housing. Designated streets or units at Midway Manor do not allow pets. Units without rear-fenced yards will not be allowed pets without prior permission from the Housing Authority. Barnyard or exotic pets such as reptiles, ducks, rabbits, chickens, ferrets, etc. are not allowed.
While SATO and similar agencies manage travel bookings, it remains the service member’s responsibility to verify that all airlines involved in their travel itinerary accept their pets. There have been cases where pets were permitted on the first leg of travel but were denied boarding on connecting flights. Since each airline maintains distinct policies covering which pets are allowed, quantity limits, seasonal restrictions and other factors - service members must proactively research and obtain all necessary clearances.
Just as airlines have varied requirements, each country enforces its own rules for pet importation and travel. We have encountered multiple situations highlighting the complexities involved. View the NAVSEA PCS resources (e.g., Bahrain’s guidance), Military OneSource information (e.g., Yokosuka’s resources) and other vetted sources for service members, including but not limited to:
There is no quarantine for pets coming to the base.
Navy Housing Residents
All residents in Navy housing must register their animals with Lake County officials. The pets that are permissible in your home are those which are domesticated and are traditionally kept in the home. These pets are identified as dogs, cats, birds, gerbils, hamster, guinea pigs, turtles, and fish.
*Please contact your housing to receive a list of breeds permitted and not permitted.
Lake County Residents - Including Navy Housing
All residents of Lake County must register their animals with Lake County officials 847-949-9725. All animals receiving a rabies vaccination at the Great Lakes Veterinary Treatment Facility must register and pay the fee at the time of the animal's vaccination.
All active-duty military, reservists on active duty over 30 days, retirees and family members with a valid identification card are eligible to use the VTF. Those eligible to use the VTF may bring pets in for annual vaccinations, fecal testing for intestinal parasites, heartworm testing, and minor skin infections. Appointments are necessary and there is a charge for services provided. Shampoo, ear cleaning products, heartworm preventatives and flea control products for dogs and cats are available for purchase. Call to make an appointment or for more information.
There are no pet quarantines in the state of Illinois for domestic pets (cats and dogs). For quarantine requirements for all other animals or exotic animals, visit the USDA website.
The Great Lakes Veterinary Treatment Facility is located on Naval Station Great Lakes in bldg. 43-H and provides routine care to pets of all military service members and retirees, military working dogs, government working dogs and mascots.
The best way to contact us for an appointment, or with questions, is via email at usarmy.great-lakes.mbx.vtf@health.mil.
Please allow 24 to 48 hours for an email reply.
Naval Station Great Lakes VTF may not always be able to help with emergencies. If your pet is having an emergency, please contact a civilian clinic.
All dogs are required by law to wear current rabies tags. Current dog tags allow for dogs to be reunited with their families if they get lost or loose.
Authorized Users
All military, retirees and family members with a valid ID card are eligible to use the VTF. You must be able to get on to Naval Station Great Lakes for your pet to be seen.
Services provided:
If you have a family pet now or plan on getting one in the future, you should, at a minimum, ensure your animal is provided with the following preventative health measures.
ADULT DOGS annual vaccinations should include Rabies, Distemper, Parvovirus, Hepatitis, Leptospirosis, and Bordetella. We also recommend Lyme disease vaccination for all dogs in this area, since ticks are very common. Additionally, all dogs are kept on heartworm and flea/tick prevention year-round.
ADULT CATS annual vaccinations should include Rabies and Feline Viral Rhinotracheitis, Calicivirus, and Panleukopenia. We also recommend testing and vaccinating for the Feline Leukemia Virus if you have a cat that spends time outside.
PUPPIES and KITTENS should start their vaccinations at 6-8 weeks of age and receive their first Rabies vaccination when they are at least four months old. We recommend deworming all puppies and kittens during their puppy/kitten visits.
If you have any further questions or would like to schedule an appointment for your animal, please contact the Great Lakes VTF at Phone number 224-610-8552 or usarmy.great-lakes.mbx.vtf@health.mil.
If you have an appointment, please bring a stool sample with you.