Emergency Assistance

Please use the following contacts for services. Area code 435, Dugway prefix 831. On post calling use prefix 831 when calling locally from residential phones or four digits only when calling from business phones. Your primary point of contact is Relocation & Deployment/Mobilization Program Manager Building 5124 Telephone 435-831-2260, DSN 312-789-2260.

Army Community Service Building 5124 
Community Center Telephone: 435-831-2260, DSN 312-789-2260
Hours 7 a.m. to 5 p.m. Monday through Thursday.

Crisis Line Law Enforcement Desk: 435-831-2929/2618 
ACS emergency after hours number for services Domestic Violence Victim Advocacy is 855-827-0400.

The 4th ID 24/7 SHARP Sexual Assault Victim Advocate contact number is 719-338-9654.

For immediate emergency assistance, please contact the military police at 435-831-2929.

Individuals that wish to file a restricted domestic violence or sexual assault complaint must call either the Domestic Violence Victim Advocate line or the Sexual Assault Victim Advocate line. Contacting anyone other than the Family Advocacy Program/Domestic Violence Victim Advocate or the Sexual Harassment/Assault Response Program sexual assault victim advocate will eliminate the restricted reporting option. Child abuse/neglect complains cannot be filed as restricted reports.

The Sexual Harassment/Assault Response Program 24/7 contact number is 719-338-9654.

For incidents involving domestic violence or child abuse/neglect, the direct reporting number for law enforcement is 435-831-2929. To reach the 24/7 Domestic Violence Victim Advocate line, please call 855-827-0400.
To contact the Dugway Proving Ground Family Advocacy victim advocate please call 719-243-7907.

If you are an active-duty service member experiencing an emergency en route:

• Safety: Prioritize personal safety and the safety of any dependents. If the emergency involves a vehicle, secure the vehicle and occupants.
• Medical Emergency: If a medical emergency exists, immediately contact 911 or local emergency services. Seek medical attention. Document all medical interactions (hospital name, treating physician, etc.). If the medical issue is urgent but not emergent, attempt to locate the nearest installation/Military Treatment Facility. If there is no MTF close by, contact Tricare to determine your options for urgent care.
• Law Enforcement: If the emergency involves a crime or requires law enforcement assistance, contact local law enforcement.
• Report to Chain of Command: As soon as practical, notify your current and gaining chain of command. This is critical. Use the fastest reliable method available (phone call is preferred initially, followed by email for documentation).
• Initial Notification: The initial report should include:
  • Soldier's name, rank, and unit.
  • Nature of the emergency.
  • Current location.
  • Status of travel (delayed, cancelled, etc.).
  • Contact information.
• DA Form 31 (Travel Concurrence/Authorization): The emergency will likely impact the DA 31. Coordinate with your losing unit’s travel section to determine if the DA 31 needs to be amended or cancelled.
• Finance: If the emergency results in unexpected expenses (lodging, meals, medical bills), retain all receipts. These may be reimbursable through military finance channels. Coordinate with your losing unit's finance section.
• Official Documentation: Gather any official documentation related to the emergency (police reports, medical records, etc.).

If you are a Department of the Army Civilian experiencing an emergency en route:

• Report to Supervisor: As soon as practical, notify your supervisor and the human resources office. This is critical. Use the fastest reliable method available (phone call is preferred initially, followed by email for documentation).

If you experience an emergency while within the state of Utah, call Utah United Way at 211 to speak with a representative that will provide resource and referral information.

The American Red Cross office, through Army Emergency Relief, provides interest-free loans for emergency travel in conjunction with emergency leave orders (military personnel). Additional assistance may be provided to avoid privation and basic maintenance, including but not limited to food, shelter and clothing. Emergency communication is available 24 hours a day, seven days a week by calling 801-323-7000. Workers obtain health and welfare reports and provide short-term counseling and referrals as needed.

For active-duty soldiers, Army retirees, or veterans with medical disability, you may qualify for emergency assistance through the Army Emergency Relief program.

AER support is no longer provided on-site at Dugway ACS. If you need emergency assistance, please visit the Army Emergency Relief website at https://www.armyemergencyrelief.org/loans/

All loans and grants are now processed via the website's loan portal. You'll be asked to create an account before you'll be able to apply.

Army Community Service staff will be available via telephone at 435-849-1238 (Emergency 24/7 number), and 435-831-2260. ACS offers advisory and support services including information and referral, benefits and family support programs available to family members to include provision of and assistance in completing various government forms and applications on a 24-hour basis in case mobilization, repatriation and disaster preparedness.

General type of services to be provided include:

• Information, referral and follow-Up
• TRICARE counseling
• Transportation
• Legal (with referral)
• Commissary and Shoppette
• Government family housing
• Army Emergency Relief
• Travel
• Army Community Service
• Budget counseling
• Morale support activities
• Chaplain
• Survivor assistance
• Employment assistance
• Family advocacy counseling