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United States Army
Army Emergency Relief (AER)
5326 Valdez Circle
Dugway, UT 84022-5003
If you need emergency assistance, you can expect to get help from your installation, your branch of service resources. There are programs to support you in a variety of situations, including victim assistance, emergencies en route and service-specific relief societies. Below, you’ll find types of assistance, contact information, and detailed procedures and guidance to help you through any tough circumstances that you or your family may face.
Please use the following contacts for services. Area code 435 Dugway prefix 831. On post calling use prefix 831 when calling locally from residential phones or four digits only when calling from business phones. Your primary point of contact is Relocation & Deployment/Mobilization Program Manager Building 5124 Telephone 435-831-2387 DSN 312-789-2387.
Army Community Service Building 5124 Community Center Telephone 435-831-2260 DSN 312-789-2260. Hours 7:00 a.m. to 5:30 p.m. Monday through Thursday.
Crisis Line Law Enforcement Desk 435-831-2929/2618. Installation Chaplain 435-830-8929. ACS emergency after hours number for services Domestic Violence Victim Advocacy and all other support requirements is 435-849-1238.
The 24/7 SHARP Sexual Assault Victim Advocate contact number is 435-830-8896.
For immediate emergency assistance, please contact the military police at 435-831-2929.
Individuals that wish to file a restricted Domestic Violence or Sexual Assault complaint must call either the Domestic Violence victim Advocate line or the Sexual Assault Victim Advocate line. Contacting anyone other than the FAP/DV Victim Advocate or the SHARP Sexual Assault Victim Advocate will eliminate the restricted reporting option. Child Abuse/Neglect complains cannot be filed as restricted reports.
The Sexual Harassment/Assault Response Program 24/7 contact number is 435-830-8896.
For incidents involving domestic violence or child abuse/neglect, the direct reporting number for law enforcement is 435-831-2929. To contact the Dugway Proving Ground Family Advocacy victim advocate please call 435-849-1238. This is a 24/7 contact number.
If you experience an emergency while in transit to your new duty station, always call your new command to tell them about the situation and request advice if needed. If possible, look for the nearest military installation for assistance. Call AAA if you are a member, or ask the local information operator (411) for the name and phone number of a hospital, or ask for road service information, depending on the emergency.
The American Red Cross office, through Army Emergency Relief, provides interest-free loans for emergency travel in conjunction with emergency leave orders (military personnel). Additional assistance may be provided to avoid privation and basic maintenance, including but not limited to food, shelter and clothing. Emergency communication is available 24 hours a day, seven days a week by calling 801-323-7000. Workers obtain health and welfare reports and provide short-term counseling and referrals as needed.
For active-duty soldiers, Army retirees, or veterans with medical disability, you may qualify for emergency assistance through the Army Emergency Relief program. If you need emergency assistance, make an appointment with the financial specialist, building 5124, DSN 312-789-2387 or commercial 435-831-2387. The financial specialist, also the Army Emergency Relief specialist, provides interest-free loans or grants for emergency transportation, funerals, medical/dental bills (patient's share), food, rent, utilities, essential vehicle repairs and help when disaster strikes. The financial specialist can also provide financial counseling.
If you are traveling en-route or unable to reach the Financial Readiness PM, you can call the Red Cross and ask to speak to a provider regarding Army Emergency Relief Loans.
Who is Eligible for Financial Assistance
Call the American Red Cross Hero Care Center at 1-877-272-7337 (toll-free) if you are:
Information to Have Ready
When calling the Red Cross, please provide as much of the following information about the service member as is known:
You may also access the Red Cross Hero Care App.
ACS Staff will be available via telephone at 435-849-1238 Emergency 24/7 number or 435-831-2387 and 435-831-2834. ACS will still offer a full range of advisory and support services including information and referral, benefits and family support programs available to family members to include provision of and assistance in completing various government forms and applications on a 24-hour basis in case Mobilization, Repatriation and Disaster Preparedness.
General type of services to be provided include: