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Keller Army Community Hospital (KACH)
900 Washington Road
West Point, NY 10996-1197
Contact information for key programs and services at this installation.
Health care services provided by the Defense Department are available to you and your family at your installation. We know that finding the right health care is important, especially in special circumstances such as emergency or during recent move. Here, you’ll find information and options about the services you have regarding healthcare.
No clinic or any medical services are provided on-base. Picatinny Arsenal is designated as Prime Remote and is in the TRICARE East Region. The managed-care contractor for the East Region is Humana Military. Call 800-444-5445 or visit TRICARE online at https://www.tricare.mil/About/Regions to learn more about the TRICARE East Region.
When you move, TRICARE moves with you. No matter where you go in the world, TRICARE is there before, during and when you get to your next duty station.
There are steps you need to take to make sure changes to your TRICARE coverage go smoothly. Understand that when you move, you may have to use a different TRICARE option. Visit TRICARE Moving to learn more.
Before you move, you should take care of any routine medical needs, including immunizations, and fill your prescriptions so you have enough while traveling. If you need care during your move, visit TRICARE Getting Care When Traveling to learn what to do.
Filling prescriptions while traveling
You should refill prescriptions before traveling. But if you run out of a prescription drug while traveling, visit TRICARE Filling Prescriptions When Traveling.
Getting dental care while traveling
Getting dental care while traveling depends on your location and whether you are a service member or family member.
With permanent change of station orders, ask for a copy of your medical and dental records from your military treatment facility and the dental treatment facility. Do this at least one month before your PCS date. The MTF should also transfer a copy of your record and any family records to your new duty station or you may be able to hand carry them to your new duty station.
If you want someone else to be able to get medical or dental information on you or your family while you are moving, you need to complete a DD Form 2870, "Authorization for Disclosure of Medical or Dental Information."
For more information on getting copies of medical records, visit TRICARE Request Copies of Medical Records.
Picatinny Arsenal does not have a clinic or any medical services provided on base. Picatinny is designated as Prime Remote.
Active-duty sick call – Basic sick-call services can be obtained by contacting your local primary care manager (TRICARE Prime Remote). There is no active-duty sick call nor any other medical services provided by the Occupational Health Clinic at Picatinny.
Picatinny Arsenal is in the TRICARE East Region. The managed-care contractor for the East Region is Humana Military. Family members residing with their sponsor will enroll in TRICARE Prime Remote. As always, TRICARE Standard patients may go to any TRICARE-authorized provider and pay the required deductibles and co-payments.
There are local pharmacies that participate in TRICARE and can be confirmed by Express Scripts at866-363-8667. Active duty may fill prescriptions locally at pharmacies participating in TRICARE Prime. Service members may show their identification card or TRICARE Prime Remote card and the prescription is free.
Prescriptions can be filled at no cost to authorized beneficiaries at the West Point pharmacy. West Point is approximately an hour and a half drive from the arsenal.
The National Mail Order Pharmacy (for long-term medication) is another option. The following are eligible to use the National Mail Order Pharmacy:
TRICARE Dental Program, United Concordia, provides dental care for military family members. Call844-653-4061, Monday-Friday, 8 a.m.-8 p.m. If family members are not enrolled, the sponsor may do so by filling out a DD 2494 form. Coverage is effective after the payroll deduction premium has been reflected on the member’s Leave and Earning Statement. The sponsor must make certain the Defense Enrollment Eligibility Reporting System information is current and correct.
Persons assigned to Picatinny Arsenal may contact the headquarters detachment at 845-724-7245 for forms and assistance. Active-duty military at Picatinny Arsenal may now access dental services in the civilian community within the scope of the Tri-Service Remote Dental Program, administered by the Military Medical Support Office.
You may receive up to $500 per year in dental services without pre-approval for routine dental care. If the estimated cost of service exceeds $500, the service member must have the dentist submit a pre-authorization form to the MMSO. Pre-approval must be received before proceeding with the treatment or payment may be denied.
In addition, active-duty personnel may receive dental care at Saunders Dental Clinic in West Point. Contact Saunders Dental Clinic or DSN 312-688-3121/2505 or 845-938-3121/2505 to schedule an appointment.