Emergency Assistance

The toll-free number for the Army Community Service Information and Referral Emergency Family Assistance Center (EFAC) is 844-469-5916. This number is only active during community emergencies, or for situational updates all concerned parties can go to the installations datacenter for current updates and situational awareness: https://home.army.mil/monterey/index.php/my-fort/newcomers .

Presidio of Monterey Police can be reached at 831-242-7851.

Presidio of Monterey Fire Station can be reached at 831-242-7545.

The American Red Cross  (ARC) works in conjunction with Army Emergency Relief, Navy Marine Corps Relief Society and Air Force Aid Society to provide emergency services to the military. The ARC is always available to assist in emergency situations. Call toll-free 877-272-7337, operating 24 hours a day 365 days a year. The number for the Monterey County chapter is 831-624-6921. One of the fundamental missions of the ARC is to keep family members in touch with their loved ones in the armed forces during times of family crisis.

They assist military families with notification of a service member or family member in case of a death or medical emergency of a family member, or the birth of a child. It is important that family members have the following information regarding the service member when initiating a message: full name, rank, Social Security number, unit, complete mailing address and rear detachment phone (if available). If you encounter an emergency while in transit, contact the American Red Cross. For more information go to their website.

Army Emergency Relief provides emergency financial assistance to all branches of the armed forces: single and married active-duty and retired service members and their dependents; U.S. Army Reserve and Army National Guard on Title 10 Orders and surviving spouses or orphans of deceased active-duty or retired service members. AER assists in categories of food, rent, emergency travel, utilities, essential car repair, emergency medical and dental expenses, and funeral expenses. Emergency assistance through AER can be obtained at Army Community Service, Building 4260, Gigling Road, Ord Military Community. AER is open during duty hours, Monday through Thursday, 0800 - 1630 or 8 a.m. to 4:30 p.m. and Friday 1300 - 1630 or 1p.m.- 4:30 p.m. The phone number is 831-242-5501 / 7660.

The Salvation Army provides support, training and resources to respond to the needs of those affected by emergencies without discrimination. In addition, the Salvation Army offers emergency shelter, a public meal program and a food pantry, housing, utility, medical, food and other types of emergency assistance. Special holiday programs include gifts for children, clothing and food assistance to families in need, and visits and gifts for senior citizens.

The Good Samaritan Center is a day use only center providing essential services to homeless and low-income clients on the Monterey Peninsula. It offers supportive services ranging from basic daily needs to long-term case management. For more information about the Good Samaritan Center, please contact the center directly by telephone at 831-899-4988.

The threat of an emergency always exists. Before traveling make sure you have all your important documents with you in a safe, dry container. Please do not ship these documents with your household goods. Make sure you have important phone numbers with you, such as an information number for your new duty station and your sponsor’s phone number. Hand carry the following items: ID cards and birth certificates for yourself and family members; orders; emergency phone numbers; medical and school records; vehicle registration; proof of insurance; and pet health certificates. If you arrive after hours, contact the noncommissioned staff duty officer at 831-242-5119.

Additional Information can be found at the following link: https://home.army.mil/monterey/index.php/my-fort/newcomers

Presidio of Monterey phone book:https://home.army.mil/monterey/index.php/contact-us/phonebook