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Defense Logistics Agency
Emergency Assistance
Family Advocacy Program
25600 S. Chrisman Rd Bldg # 101
Tracy, CA 95304
209-839-5029
209-814-6641
Contact information for key programs and services at this installation.
If you need emergency assistance, you can expect to get help from your installation, your branch of service resources. There are programs to support you in a variety of situations, including victim assistance, emergencies en route and service-specific relief societies. Below, you’ll find types of assistance, contact information, and detailed procedures and guidance to help you through any tough circumstances that you or your family may face.
Depending on the emergency situation that has developed you can get help by contacting one of the organizations listed below:
For military and family members it's always best to ensure that TRICARE agrees with your "emergency" assessment and get authorization for treatment whenever possible.
For medical care in route if you are active duty you should use DOD facilities, any branch of service if possible. If this option is unavailable use civilian facilities. Take the bill to your next base and process it at your gaining medical facility. Family members should try to use DOD medical facilities for emergency medical care in-route. Civilian care will be cost shared under TRICARE. Emergency care will not require a non-availability statement but non-emergency care may require one. Contact your TRICARE provider to inform them of your circumstances.
Defense Logistics Agency San Joaquin does not have a medical treatment facility on base.
The American Red Cross is available for emergency assistance anywhere you may be traveling. Most hospitals have a Red Cross office or liaison. The Red Cross can sometimes help with financial assistance and with contacting individuals that need to know where you are and what is happening. The Red Cross can also assist in getting an emergency message to a deployed Service Member or Civilian. To find the nearest Red Cross visist American Red Cross | Help Those Affected by Disasters
Emergency while Traveling
If you have an emergency while traveling you can seek assistance from any branch of the Armed Services or the American Red Cross by calling the following toll free numbers:
If you experience an emergency while traveling between assignments locate the nearest military installation for help. If you are a military member you may be able to obtain assistance from the Air Force Aid Officer at the Family Support Center, Army Emergency Relief or Navy Emergency Relief. All the services have cross-service agreements to assist members during times of emergency.
Make sure you have important phone numbers such as numbers for your former Commander and your new Commander, Orderly Room/Duty Office, Command Post and your sponsor. They can be invaluable in case of emergency while in transit. It is important for you to contact someone at your gaining unit and let them know where and how you are if you are in an emergency and delayed.
Automobile Emergencies
Call your automobile travel agency or American Automobile Association if you are a member or ask the local information operator for a hospital or road service or sheriff's office depending on the emergency. Your automobile insurance company is often able to assist as well with various issues.