Sponsorship

To help prepare sponsors for success, the Sponsorship Program provides training and access to important information and resources that can help newcomers master their move. The Sponsorship Program helps sponsors fulfill their responsibilities, which may include:

• Contacting the service member and family with an introductory email
• Staying in contact with the service member throughout the moving process
• Sending information about the new community and duty assignment, responding to questions and providing information about resources
• Confirming transportation and lodging arrangements
• Helping with post office arrangements
• Meeting service members and family members upon arrival
• Going with service members to unit check-in point
• Introducing service members to the Military and Family Support Center and loan closet, if it’s available
• Familiarizing service members and families with the installation and key locations, like the commissary

Note: Responsibilities may vary based on service-specific policies and guidance. Make sure to check with your service branch for sponsor training requirements.

Overall, the Sponsorship Program aims to:

• Provide newcomers with a sense of belonging
• Ease the transition for inbound service members or civilians and their family members
• Increase productivity of service members and loved ones
• Help newcomers make informed decisions
• Cultivate new friendships
• Improve morale

For more information on the Sponsorship Program, contact your installation Military and Family Support Center.

Sponsorship is also available for youth. Installation youth sponsorship programs help military-connected youth make a successful transition to a new community. Primarily directed to preteen and teenaged youth, installation youth programs/centers provide information and materials on programs and services available at their new location. Where available, youth can exchange emails, talk on the phone or chat online with other youth. The youth program staff at your new installation can offer more information on installation youth sponsorship programs.

You can also contact your installation School Liaison Program office for information about school-based youth sponsorship programs such as Anchored4Life and Student2Student. These peer-to-peer programs help your student adjust to and navigate their new school.

If your child would like to become a youth sponsor, contact your installation School Liaison Program or youth program/center.

Sponsors are automatically assigned to all incoming personnel prior to arrival. Inbound members should send a copy of his/her orders and flight itinerary to his/her sponsor so that he/she can make reservations for lodging, transportation, and post office box. If you have any problems contacting or meeting your sponsor, please contact the Commander's Support Staff in Building 88, Monday through Thursday from 8:00 a.m. to 4:00 p.m and Friday from 8:00 am. to 12:00 p.m. Central European Time. If calling from the U.S. dial 011-49-2451-9151-4070 or DSN from the U.S. 314-458-4070 from Europe 0049-2451-9151-4070 or DSN from Europe 458-4070. If you are in an emergency situation in Europe and need to speak to someone after hours, please know your first sergeant's emergency contact number for after hours.

Your sponsor should make you an appointment with CSS and take you to the U.S. NSU/Orderly Room and the Military and Family Readiness Center the first duty day you are here. There you will be scheduled for Newcomer's Orientation briefing and in-processing that is held monthly. Spouses and members are invited and encouraged to attend Newcomer's and all the cultural adaptation programs.