Hanscom AFB  Military and Family Support Center

Your Military and Family Support Center provides relocation assistance to help make PCS moves as smooth as possible. Resources include:

• PCS planning: Most relocation assistance programs offer consultations to help you with the moving process. If this your first military move, your first time moving overseas or you have challenging or complex circumstances contact your installation Relocation Assistance Program as soon as possible for support.
• Plan My Move: An online Defense Department relocation tool that provides you with customizable checklists and links to helpful resources for the tasks ahead.
• Military OneSource: A website and call center that offer 24/7 support for moving information and resources. Learn more about PCS basics and download this fact sheet 7 Steps to Make Your Household Goods Move a Smart Move. For comprehensive moving resources and information, including Defense Personal Property log in details, visit Moving Your Personal Property.
• Workshops and briefings: Workshops vary by location. You may find classes on housing options, moving with children, moving with pets and more.
• Predeparture briefings: These sessions provide essential information about your move and may be required for some populations.
• Special needs: If you have a child or family member enrolled in the Exceptional Family Member Program, contact your installation EFMP-Family Support office to assist you.
• Settling-in services: Look for welcome programs or local area tours that may offered. Overseas services may include introductory language classes and cultural awareness activities.
• Foreign-born spouse support: Assistance includes information and referral to resources such as immigration and naturalization.
• Emergency assistance: Sometime emergencies occur while moving. The Military and Family Support Center has the resources to provide emergency financial assistance, as well as information and referrals.
• Authorized housing flexibility options: Eligible service members with PCS orders may be entitled to flexibilities such as extended stays in government housing and early housing eligibility. Contact your military personnel office for more information.
• Spouse licensure reimbursement: Your service branch may reimburse spouses up to $1,000 for relicensure and certification costs resulting from relocations or PCS moves. See this Military OneSource article Transferring Your Professional License for more information and specific service branch policies.

Mail enroute: Please contact the Hanscom Postal Service Center at DSN 312-845-2543 or 781-225-2543 between the hours of 11 a.m. and 1 p.m. or 3 p.m. and 5 p.m. EST Monday through Friday approximately three weeks prior to your arrival.  

You will be asked to provide the following information:

• Sponsor's name and rank
• Spouse's name (if applicable)
• Estimated arrival date
• Your organization and office symbol
• If possible, a duty phone number at Hanscom Air Force Base

Once you have connected with the PSC, you can then forward your mail to:

Name
General Delivery Box 8888
75 Grenier St.
Hanscom AFB, MA
01731

General delivery can be picked up between the hours of 11 a.m. and 1:00 p.m. or 3 p.m. and 5 p.m. There is no mail delivered on weekends or holidays.

Single military: Military members who will be living permanently in the enlisted dorms will be assigned a box and issued a key upon arrival at Hanscom AFB. 

Shipping boxes: If you are planning to ship boxes or any other bulk items, please email us and let us know when you will be arriving and we will store your packages at the official mail center. The PSC is located in Building 1515.  

Note: Those not being assigned to dormitories may use general delivery until moving into on- or off-base housing.

Installation-Specific Information

Go to Hanscom AFB's homepage and click "Newcomers." The Hanscom AFB Airman and Family Readiness Center has a Facebook page too: facebook.com/Hanscom.AFRC. Be our fan! Created for newcomers, this site contains local area news and updates. Upon your arrival, visit the HA&FRC in Building 1240 on 10 Kirtland St. within walking distance of the lodging facility.

This area has a very high cost of living. It's important to save money for moving-in expenses and give yourself enough time to choose a place to live. The following are important new arrival programs for military and their families:

Loan Closet -- If you are waiting for household goods, please stop by the HA&FRC to take a look at items available in the Loan Closet. Please note: The Loan Closet is currently staffed by volunteers and has limited hours.

Newcomer's In-Processing-- Held monthly at the HA&FRC, new military personnel and civilians are required to call to sign up for this briefing. Other service personnel living or working on Hanscom AFB are invited, but it’s requested they call to sign up. Important base and community information is shared at the information fair.

Discovery Resource Center -- Hanscom AFB provides a fax machine and internet access for contacts associated with your PCS and with employment search. Books on various topics including local area attractions are available for loan. The DRC is open 8:30 a.m. to 3:30 p.m. daily.

Relocation Assistance

Contact the HA&FRC in Building 1240 between 8:30 a.m. and 3:30 p.m. or via email for a personal welcome and extensive area information. Loan Closet items can be borrowed while you are awaiting your household goods. (Please note that the Loan Closet is staffed by volunteers and has limited hours).