Joint Base Lewis-McChord  Health

• Lewis Main: Madigan Army Medical Center, (MAMC) is located on Lewis Main and gives priority medical care to the Service members assigned to JBLM. MAMC also provides care to active duty Family members, retirees and their Family members. The 120-acre site is the second-largest military hospital in the Army.  Madigan provides a wide array of medical services, such as general medical and surgical inpatient care, patient-centered adult and pediatric primary care in multiple locations both on the installation and the community; a 24-hour level II trauma emergency room, specialty clinics, behavioral health, and wellness services. The main phone number is (253) 968-1110.  Newly arriving families should call the TRICARE contractor, and Health Net Federal Services at 1-844-866-9378 to be enrolled in the program and assigned a primary care manager. The new Military Health System Electronic Health Record (EHR), and MHS Genesis is now used at all medical treatment facilities in the state of Washington. This EHR integrates documentation of all medical and dental care to be maintained in a secure and encrypted electronic database for future use.  To register and access the patient portal, visit https://patientportal.mhsgenesis.health.mil. 

• McChord Field: The McChord Family Medicine Clinic and the Airman's'  Clinic are both located in the McChord Clinic building. The McChord Family Medicine Clinic provides medical care to the active duty family members, retirees and their family members; while the Airman's Clinic provides primary care services to Air Force active duty personnel.  Emergency and ambulance services are NOT offered at the McChord Clinic. For more information about the Airman's Clinic, please call (253) 982-5688/5689.

When you move, TRICARE moves with you. No matter where you go in the world, TRICARE is there before, during and when you get to your next duty station.

There are steps you need to take to make sure changes to your TRICARE coverage go smoothly. Understand that when you move, you may have to use a different TRICARE option. Visit TRICARE Moving to learn more.

Before you move, you should take care of any routine medical needs, including immunizations, and fill your prescriptions so you have enough while traveling. If you need care during your move, visit TRICARE Getting Care When Traveling to learn what to do.

Filling prescriptions while traveling

You should refill prescriptions before traveling. But if you run out of a prescription drug while traveling, visit TRICARE Filling Prescriptions When Traveling.

Getting dental care while traveling

Getting dental care while traveling depends on your location and whether you are a service member or family member.

• If you are an active-duty service member within the United States or in U.S. territories, and near a military installation, you may be able to get emergency dental care at the dental treatment facility, or DTF, if available. If not, contact the TRICARE Active Duty Dental Care Program before you see a dentist and tell the contractor about your move. You will need to get an authorization before you see a dentist. The Active Duty Dental Care Program will work with you, so you can get care from a local network dentist.
• If you are an active-duty service member at an overseas location, call the TRICARE overseas regional call center to get authorization before you see a civilian dentist.
• If you are an active-duty family member within the United States, in U.S. territories or at an overseas location, you can find out if any nearby military dental treatment facility treats active-duty family members. If you're enrolled in the TRICARE dental program, call the TRICARE dental program contractor or visit their website to find a provider. You will need to get an authorization before you see the dentist.

With permanent change of station orders, ask for a copy of your medical and dental records from your military treatment facility and the dental treatment facility. Do this at least one month before your PCS date. The MTF should also transfer a copy of your record and any family records to your new duty station or you may be able to hand carry them to your new duty station.

If you want someone else to be able to get medical or dental information on you or your family while you are moving, you need to complete a DD Form 2870, "Authorization for Disclosure of Medical or Dental Information."

For more information on getting copies of medical records, visit TRICARE Request Copies of Medical Records.

Medical Care

McChord is fortunate to have its own state-of-the-art medical facility on base, as well as access to Madigan Army Medical Center (MAMC) just down the road at Lewis Main when more specialized inpatient, outpatient, or emergency care is necessary.

All active duty newcomers attend a medical in-processing brief on the first and third Thursday of the month.  Family members are highly encouraged to attend to learn about medical entitlements and how to use medical services. The gaining Military Personnel Flight will coordinate an attendance date.

Upon arrival, it is crucial that you enroll yourself and your family in TRICARE by calling the TRICARE contractor, and Health Net Federal Services at 1-844-866-9378.

Emergency Care

Emergency and ambulance services are not offered at the McChord Medical Clinic. In the event of an emergency, 911 should be called or you should go to the nearest emergency room for care. MAMC has an emergency room and the MAMC ambulance service responds to on-base emergencies.

Dental Care

Dental services on base are available to active duty members only. Family members have the option of enrolling in the United Concordia Dental Plan, and there are several providers in the local area who accept this coverage.