Emergency Assistance

For emergency assistance, following are a list of useful numbers:

• Emergency Line/Ambulance/Police/Fire — Phone 911
• Naval Station Guantanamo Bay Installation Security (Non-Emergency Line) — Phone 757-458-4105, DSN 312-660-4105
• Domestic and Child Abuse Hotline — Phone, 757-339-8130, DSN 757-339-8130
• Sexual Assault Prevention and Response Hotline — Phone 757-324-9250
• Sexual Assault Response Coordinator — Phone 757-458-4227/ Duty. 757-339-7702
• SAPR Civilian Victim Advocate — Phone 757-458-4677/ Duty.757-339-0054
• Naval Station Chaplain — Phone 757-339-5279
• United States Naval Hospital emergency room — Phone 757-458-2998 ext. 72690, DSN-312-660-72690
• Navy-Marine Corps Relief Society — Phone 757-458-4050/ 904-415-6498
• American Red Cross — Phone 757-458-5060 or 757-458-4676 DSN-312-660-5060, Emergency Message 24/7: 877-272-7337

Carry your important documents (PCS orders, ID cards, birth certificates, marriage certificates, divorce certificates, passports, household goods inventory, privately owned vehicle packet, etc.) with you. Do not pack in your luggage or household goods! Annotate telephone numbers for your relatives, your sponsor and your gaining command. They will be invaluable in case of an emergency while traveling.

Navy Marine Corps Relief Society

Navy Marine Corps Relief Society provides financial assistance for basic needs or emergencies with confidentiality. This includes emergency leave travel, basic living expenses, household setup, car repairs, funeral expenses, disaster relief, pay problems and much more. You can contact the NSGB Navy Marine Corps Relief Society representative, at 757-458-4050 or (904) 415-6498.

American Red Cross

The American Red Cross can also help in times of emergency. Emergency communication messages are sent to service members regarding family emergencies 24 hours a day, seven days a week, by calling the Hero Care Center at 877-272-7337. These emergency communication services can also be initiated by visiting www.redcross.org/herocarenetwork or by using the Hero Care mobile app. The Red Cross also provides disaster relief, community disaster education, international humanitarian services, first aid and CPR training, and volunteer opportunities.

The American Red Cross coordinates efforts with Navy Marine Corps Relief Society regarding financial assistance for military personnel, immediate families and retirees in the form of interest-free loans or grants when a loan would place a greater hardship on the family. Examples of need for financial assistance are emergency leave expenses for the service person or his/her family member; for family necessities which may result when an allotment check is not received or delayed; for personal needs of an essential and emergency nature; and for convalescent leave expenses.

The American Red Cross works to connect individuals with local resources that can also assist them. Red Cross telephone numbers are usually found in the white pages of your local phone directory. You can reach the American Red Cross, Guantanamo Bay at 757-458-5060 or 757-458-4676 for general inquiries. For service 24 hours a day call the Hero Care Center at 877-272-7337.

Navy Ombudsman Program

Your command ombudsman is also available to assist you. He or she can be reached at 757-324-8881.

Information and Referral

The Fleet and Family Support Center’s Information and Referral Program is available to assist with any information about the availability and access of services in the community. Please call 757-458-4141 for more information.