Financial Assistance

The Fleet and Family Support Center has an Accredited Financial Counselor (AFC) to provide counseling, education, referrals, and training in personal financial management. The AFC also provides information such as car buying, the financial aspects of home buying, credit card management and much more. The AFC is available for financial counseling, command referrals and command briefs. In addition, regularly scheduled workshops are offered, providing information about budgeting, credit, insurance, and savings and investments.

Trained personnel at each individual command are also available to assist with personal financial management. The Command Financial Specialist (CFS) emphasizes personal financial responsibility and accountability by providing basic principles and practices of sound money management, counseling tools and referral services. The CFS at each command is trained to assist members and their families. Financial guidance is offered to those experiencing money management difficulties or for those who would like to have better control of their finances. The AFC at FFSC or your CFS can work with you to prepare a personalized budget and spending plan with a debt management plan free of charge.

Advanced pay is available to service members with approval from their chain of command or command liaison via their respective Transaction Support Center. Repayment will be automatically withdrawn from the service member’s pay monthly. Be reminded this will reduce monthly income, in some cases, drastically. Please meet with a command financial specialist or Fleet and Family Support Center accredited financial counselor, before taking advanced pay, to determine if this step is financially responsible.

Navy Federal Credit Union

Navy Federal Credit Union has an office conveniently located in the Navy Exchange atrium next to the beauty & barber shop. Office hours are from 9:00 a.m. to 4:30 p.m., Monday through Friday. The office is closed on Saturday, Sundays and Federal holidays. This NFCU is a non-cash facility; however, members may deposit checks, money orders, and cashier’s checks or withdraw funds from their accounts in the form of a cashier’s check and get cash at Community Bank. There are five ATMs owned and operated by Community Bank that can be used for free (unless you check your balance then there is a small fee). There are two at the NEX atrium, one at Marine Hill Minimart, one at the hospital, and one in the Leeward Air Terminal.

(757) 458-4449

https://www.navyfederal.org/

Community Bank

Community Bank is a cash banking facility located in the NEX atrium. Currently, there are two Community Bank ATM machines located in the NEX atrium. Community Bank is open Monday, Wednesday and Friday, 10 a.m. to 3 p.m., and Tuesday and Thursday, 7 to 11 a.m., for new accounts and account maintenance.

(757) 458-4266

https://www.dodcommunitybank.com/

Service members experiencing emergency financial difficulties may contact the American Red Cross 24/7 at 877-272-7337 or Navy Marine Corps Relief Society by calling the Fleet and Family Support Center at 757-458-4141 during business hours.