Contact information for key programs and services at this installation.
When you arrive at your new installation, you’ll need to follow installation-specific procedures. Each installation and service handles in-processing differently. Here, you can find installation-specific guidelines and a list of documents to bring with you when checking- in. Reach out to the contacts provided if you have specific questions.
If your sponsor does not meet you personally upon arrival to the area, military personnel should report to commands as follows:
If your new command is not listed above, please refer to your orders for further instructions on proper reporting procedures. Call Northwest Fleet and Family Support Center if you need assistance 757-421-8770.
Active duty members should bring their orders and service record for in-processing. Medical/Dental records (or at least a copy) for both you and your family members should be hand carried. If you get married enroute, make sure you have a copy of your marriage certificate. This will allow you to get an identification card for your new spouse, have them added to your page two, and give them access to medical care (Tricare). If possible, bring a copy of school records to speed up the process of appropriate school placement and continued educational plans. All dependent children need a birth certificate, proof of immunization and a medical physical in the past year to register in Virginia schools. NO WAIVERS.
For a more school information, contact Fleet and Family Support for School Liaison contacts.
A maximum of 14 days of Temporary Lodging Expense is authorized before departing old command and reporting to new command. A total of 14 days. It is in your best interest to make temporary lodging arrangements as soon as possible due to seasonal tourist events and limited availability. The Navy Gateway Inns & Suites are available to incoming personnel on space availability. There are three Navy lodges in the surrounding area and a variety of commercial lodging. Service members must receive a non-availability statement from the Navy lodge when using TLE for hotels. Call Northwest Fleet and Family Support Center for relocation and community information at 757-421-8770.
If you have not been assigned a sponsor, you should contact your future command. Having a sponsor can make your relocation experience less stressful. A sponsor can assist with information specific to you and your family's needs.
If you are planning to take leave (either personal or for house hunting), please inform your command and make sure you follow the correct procedures such as submitting a leave request prior to making plans.
It is wise to keep in close contact with your command sponsor. Your sponsor will be the primary point of contact at your new command, providing you with important information about your new command and the surrounding communities. If you have "hard copy" orders and a sponsor has not contacted you, contact your gaining command to request one. If you are unsure of where to go, you can stop by the Military Information Booth at the Norfolk International Airport or the USO of Hampton Roads at the Norfolk or Newport News/Williamsburg International Airports or contact the Northwest Command Duty Officer so you can be directed appropriately. Be sure to have your service record and orders when you check-in. To contact the Naval Support Activity Hampton Roads Northwest Annex CDO at 757-567-2850.
Note: There is no Quarterdeck at Northwest Annex, you must check-in with your gaining command or call 757-567-2850 CDO after hours.
Please remember that if you get married before a Permanent Change of Station, PCS move, you must inform your command and follow the procedures exactly as you are given them. The military will not pay for travel and housing of your spouse if you do not follow the proper procedures.
Be sure to stop by the Relocation Assistance Office at the Fleet and Family Support Center Northwest, next to the Chapel. You will find information on the lending locker, community services, recreation, health care, schools, employment services and much more! The Fleet and Family Support Centers publish an informative brochure entitled the "Signal" and it can be found at various locations around the Navy bases in Hampton Roads. Check the Signal for class availability, class dates, times and locations. Virtual workshops also available. Newcomer Briefs' for service members are done by individual commands. Call Northwest FFSC at 757-421-8770 if you need assistance.