Household Goods

To help customers access moving resources more easily, Move.mil has moved to the Military OneSource website. Now, moving resources from the Defense Personal Property Program and Military OneSource are available on the Military OneSource website.

Visit the Moving Your Personal Property page on MilitaryOneSource.mil for comprehensive moving information, resources and services. Access content from the former Move.mil website, including moving guides and tips, videos and FAQs, entitlement brochures, household goods shipment logistics, DPS log in and more. There are also links for retiring and separating members, specific service branch information and comprehensive relocation assistance.

File all claims for loss and/or damage to personal property directly to the carrier. If the carrier loses or destroys an item, the carrier should pay to replace it with a like item. If damaged, the carrier can pay for the repair of the item. You will need to follow the instructions listed in the Defense Property System located on the PCS & Military Moves page in order to notify the carrier of damage or loss within 75 days of delivery.

Completing and submitting the DD Form 1840/1840R does not constitute filing a claim. A claim is separate and distinct from this form. You have 75 days from the date of delivery to notify the carrier of your intent to file a claim. Once you notify the carrier, you have nine months from the date of delivery to file your claim to the carrier. If you file your claim beyond the nine-month mark and in less than two-years you will not receive full replacement value. Your claim will still be adjudicated but standard depreciation and maximum allowable rules will apply. As always if you don't file your claim within two years the carrier will bar your claim by the statute of limitations. You can find complete instructions on where and how to file DD Form 1840/1840R and your claim on the PCS & Military Moves page.

As soon as you receive your permanent change of station orders, it’s important to begin scheduling your move. The Defense Personal Property System, or DPS, is the online system you can use to request and manage your household goods shipment(s). For more information and a DPS log in link, visit the Moving Your Personal Property page on MilitaryOneSource.mil.

Read Preparing for Your PCS Move to learn more about coordinating your shipment and review the Personal Property Quick Reference Guide for actions you can take to ensure a smooth move.

Learn more about Your OCONUS Move: Planning, Resources and Tips. Begin to plan what items will go in unaccompanied baggage, in your household goods shipment and in long-term, Non-Temporary Storage, or NTS, storage – check with your sponsor or overseas housing office to assist in determining what items to ship.

Moving with your pet includes researching airline requirements and quarantine restriction laws in your new location. Many airlines have requirements for size, weight, breed, number of animals, kennel construction, documentation and seasonal limitations. Small pets may be shipped on military flights, but availability and regulations frequently change. Contact your installation household goods/transportation office to request specific country instructions. Military OneSource can make your move easier with helpful tips, resources and hands-on information related to moving with pets and more.