Health Care

The 7th Medical Group is an outpatient clinic that serves over 18,000 beneficiaries. While the 7th Medical Group does not have an emergency room, Hendrick Medical Center’s North and South campuses offer emergency room services. Abilene providers offer specialty services across the healthcare continuum, to include behavioral healthcare at the Betty Hardwick Mental Health Clinic.

Important contact information:

• Hendrick Health Center is located at 1900 Pine St., Abilene, TX, or phone 325-670-2000.
• Hendrick Health Center South is located at 6250 US Highway 83, Abilene, TX or phone 325-428-1000.
• Reach TRICARE online or by phone at 888-874-9378.
• For 7th Medical Group appointments, you can book appointments online 24/7 at MHS Genesis. If unable to book online, please call 325-696-4677 for assistance.
• Visit My MHS Genesis Patient Portal online, to:
  • Send secure messages to your healthcare team 24 hours a day, seven days a week
  • View laboratory and radiology results
  • Refill medications

Dental

• Indicated dental treatment and procedures for active duty service members
• Annual dental exams and cleanings
• Emergency dental care (such as dental pain)
• Sick call hours: daily from 7:15 a.m. to 12:45 a.m.
• Hours:
  • Open Monday - Friday, 7:30 a.m. - 4:30 p.m.
  • Closed the first Wednesday of every month for training and for all federal holidays
• Dental Emergency off-duty hours number (On-call): 325-603-8180
• Dental Coverage for dependents is available through United Concordia. To enroll and find a dentist, visit https://www.uccitdp.com/member or call at 1-844-653-4061.

Exceptional Family Member Program

Please call 325-696-8146 for more information or email usaf.dyess-tx.7-mdg.mbx.efmpm@health.mil.

Laboratory and Radiology

The 7th Medical Group at Dyess Air Force Base offers laboratory and radiology (X-ray only) services for active-duty members, dependents, and retirees. Most routine lab tests are performed in-house; however, some tests may require special preparation such as specific scheduling, dietary restrictions, or special collection containers. To ensure proper testing, it's recommended to contact the laboratory in advance to confirm any specific requirements.

For more information, call 325-696-4677, option 5, then option

Mental Health

Primary services are available for AD members.

• Individual counseling for high interest clients in person
• Limited individual counseling for established clients offered virtually
• Limited medication management for established clients offered virtually
• Acute crisis walk-ins
• Automated Neuropsychological Assessment Metrics for deployments

For more information, call the Mental Health Clinic at 325-696-5380 or visit them during duty hours on the third floor of the 7th Medical Group.

Medical Evaluation Board

Assesses a service member's medical condition and its impact on their ability to meet military requirements.

For assistance during the Medical Evaluation Board process, please contact the Physical Evaluation Board Liaison Officer (PEBLO) at 325-696-8794.

Records, Patient Travel, Referral Management

Enrollment, in- and out-processing and all routine services are available at 325-696-1330.

Optometry

Primary services are available for AD members. Please call 325- 696-4677 and choose the option for optometry.

Pharmacy

The 7th Medical Group at Dyess Air Force Base offers pharmacy services for active-duty members, dependents, and retirees.

Hours:

• Open Monday-Friday, 7:30 a.m. - 4:30 p.m.
• Closed the first Wednesday of every month for training
• Closed for all federal holidays and are open for acute care only on family days and training days.
• Refills: 325-696-1585
• Text “GET IN LINE” to 1-833-429-6723 to activate new scripts. New scripts will be ready after 1 business day.

Physical Therapy

Operations are at the Dyess Fitness Center for active duty service members only. Acute appointments are booked within 24 h by appointment only. Please call 325-696-5451 or email usaf.dyess-tx.7-mdg.mbx.physical-therapy@mail.mil to schedule.

• Battlefield Acupuncture (BFA) for pain management offered

Beneficiary Primary Care (Warrior Operational Medicine, Flight Medicine, Family Health, Pediatrics)

The 7th Medical Group at Dyess Air Force Base offers primary care for active-duty members and dependents by booking through the appointment line at 325-696-4677 or utilizing the online MHS Genesis Patient Portal at MHS Genesis.

• Virtual and face-to-face routine appointments
• Nurse triage

Public Health

• Deployment and processing
• Audiology exams
• Travel health consultations
• Shop visits
• Pregnancy profiles

Immunizations

• Available for deployment, temporary duty travel, permanent change of station, individual medical readiness, employment and college.
• Available for children as well.

Contraceptive Clinic

• Appointments in the Family Health Clinic every Tuesday from 8:00 a.m. to 11:00 a.m. for all DoD beneficiaries, even if primary care manager is located off base.
• No appointment necessary.
• Same day prescriptions for birth control, pills, patches, rings, and Depo-Provera shots
• Vasectomy counseling
• Pregnancy testing

When you move, TRICARE moves with you. No matter where you go in the world, TRICARE is there before, during and when you get to your next duty station.

There are steps you need to take to make sure changes to your TRICARE coverage go smoothly. Understand that when you move, you may have to use a different TRICARE option. Visit TRICARE Moving to learn more.

Before you move, you should take care of any routine medical needs, including immunizations, and fill your prescriptions so you have enough while traveling. If you need care during your move, visit TRICARE Getting Care When Traveling to learn what to do.

Filling prescriptions while traveling

You should refill prescriptions before traveling. But if you run out of a prescription drug while traveling, visit TRICARE Filling Prescriptions When Traveling.

Getting dental care while traveling

Getting dental care while traveling depends on your location and whether you are a service member or family member.

• If you are an active-duty service member within the United States or in U.S. territories, and near a military installation, you may be able to get emergency dental care at the dental treatment facility, or DTF, if available. If not, contact the TRICARE Active Duty Dental Care Program before you see a dentist and tell the contractor about your move. You will need to get an authorization before you see a dentist. The Active Duty Dental Care Program will work with you, so you can get care from a local network dentist.
• If you are an active-duty service member at an overseas location, call the TRICARE overseas regional call center to get authorization before you see a civilian dentist.
• If you are an active-duty family member within the United States, in U.S. territories or at an overseas location, you can find out if any nearby military dental treatment facility treats active-duty family members. If you're enrolled in the TRICARE dental program, call the TRICARE dental program contractor or visit their website to find a provider. You will need to get an authorization before you see the dentist.

Medical Care

The 7th Medical Group, located at 697 Louisiana Drive, is the designated primary place of care for all active-duty members and dependents enrolled in TRICARE Prime. The 7th Medical Group is an outpatient clinic with some ancillary services to include pharmacy, radiology, and laboratory. The 7th Medical Group serves approximately 18,000 beneficiaries with 6,500 members enrolled in our primary care clinics. Priority for medical appointments is given to active-duty military personnel and TRICARE Prime beneficiaries. Dental, physical therapy, mental health and optometry are available to active-duty military personnel. Family members seeking dental appointments can contact United Concordia TRICARE Dental Program at (844) 653-4061 or visit their website.

The 7th Medical Group does not have an emergency room. Emergency conditions are those that require immediate medical treatment (potential loss of life, limb, or sight). If you or one of your family members need emergency care, go to the nearest hospital or nearest facility with emergency services or call 911 immediately. The following local hospitals have emergency rooms:

• Hendrick Medical Center South: phone 325-428-1000; 6250 Highway 83-84, Abilene, TX 79606
• Hendricks Medical Center: phone 325-670-2000; 1900 Pine Street, Abilene, TX 79601
• Hendricks Emergency Care Center South: phone 325-307-6351; 5302 Buffalo Gap Road, Abilene, TX 79606

Appointments

All patients can call the appointment line at 325-696-4677 from 7 a.m. - 4 p.m. or visit the My MHS Genesis Patient Portal website 24 hours a day, seven days a week to make an appointment online. Active-duty personnel will be seen at the 7th Medical Group for acute conditions within 24 hours. When there are no appointments available within 24 hours for acute conditions, a referral will be authorized to an approved urgent care clinic. Non-active-duty patients will also be seen within 24 hours unless there are no available appointments, at which time they will be recommended to visit an approved urgent care clinic. Routine appointments will be scheduled and seen within seven calendar days but will not exceed 30 days.

Active-duty beneficiaries enrolled to the 7th Medical Group must call the appointment line during duty hours or the Nurse Advice Line after duty hours to receive authorization to be seen in the downtown network for urgent care. Non-active-duty beneficiaries do not need authorization for urgent care visits.

The following are TRICARE-approved urgent care clinics in Abilene:

Hendrick Urgent Care (2 locations):

• 4424 Buffalo Gap Road; phone 325-999-9685
• 820 East Ambler Avenue; phone 325-999-9680

Affordacare Urgent Care Clinic (2 Locations):

• 4009 Ridgemont Drive; phone 325-232-8830
• 3101 S 27th Street; phone 325-704-5037

Baylor Scott & White Urgent Care (2 Locations):

• 3802 Catclaw Drive; phone 325-690-1500
• 1634 State Highway 351; phone 325-676-1100

West Texas Health

• 1665 Antilley Road, Suite 120; phone 325-793-5148

Vital Care Urgent Care (2 Locations):

• 4009 Ridgemont Drive; phone 325-232-8830
• 3101 S 27th Street; phone 325-704-5037

Nurse Advice Line

When the 7th Medical Group appointment line is closed (Monday through Friday after 4 p.m. and Saturdays, Sundays and federal holidays), TRICARE Prime beneficiaries can call the NAL at 800-874-2273, option 1. The NAL is available 24 hours a day, seven days a week. NAL registered nurses ask a series of questions about a caller's specific health concern and advise the caller as to when and how to seek care for an urgent problem or give instruction on selfcare at home. If urgent care is not warranted, the caller will be referred back to the medical treatment facility to seek an appointment with their primary care manager during duty hours.

Self-Initiated Care Kits

Kits are available for TRICARE beneficiaries with pharmacy privileges. The kit provides over-the-counter medications at no cost for minor illnesses. Beneficiaries are allowed three medications per person every 30 days.

Additional Information:

• Join the 7th Medical Group on Facebook.
• Visit the 7th Medical Group website.
• Check out the resource page at 7th Medical Group Patient Resources.
  • Phone numbers
  • Food resources
  • Convalescent leave and no-show policies
  • Mental Health resources
  • Family Resources
  • Advance Directives/ Living Will Information
  • Patients’ Rights and Responsibilities
  • Tobacco Cessation Resources
• Visit My MHS Genesis Patient Portal online, to:
  • Send secure messages to your healthcare team 24 hours a day, seven days a week
  • View laboratory and radiology results
  • Refill medications
  • Schedule appointments
  • Speak with the Patient Advocate at 325-696-2337.