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United States Army
Army Emergency Relief - Family Resource Center
11042 Mt Belvedere
Fort Drum, NY 13602
If you need emergency assistance, you can expect to get help from your installation, your branch of service resources. There are programs to support you in a variety of situations, including victim assistance, emergencies en route and service-specific relief societies. Below, you’ll find types of assistance, contact information, and detailed procedures and guidance to help you through any tough circumstances that you or your family may face.
Army Emergency Relief Fort Drum, 315-772-6560/6555
Army Emergency Relief provides emergency financial assistance to active-duty soldiers, retirees and family members during times of valid emergency need. AER provides Interest-free loans and/or grants to those who qualify for financial assistance. After normal duty hours, contact the American Red Cross for AER assistance at 877-272-7337 for emergency travel.
AER can assist with the following approved categories:
AER cannot assist with the following:
Access to AER assistance
AER now has one application form (AER form 101 replaces the 600/700 forms) for both routine and commander/1SG quick assist programs. The application form 101 details required information and possible required supporting documentation.
The routine process has changed. Effective Sept. 9, 2015, direct access is authorized for all soldiers, regardless of rank, EXCEPT when one of the four situations exists:
The commander/1SG quick assist process is a streamlined process where a company commander or unit first sergeant can authorize a soldier a loan up to $2,000, to be repaid over the maximum time of 15 months, if the expiration - term of service date allows. The commander/1SG quick assist program has the following guidelines:
All applications with command involvement must be signed by the company command or the unit first sergeant. However, in their absence, a sergeant first class or above who have assumption of command orders, is authorized to approve and sign AER applications. A copy of the assumption of command orders will be required to accompany the soldiers application. All applications signed by the soldier's command will have an email sent to the approving official giving them the final disposition of the case.
AER's MG James Ursano Scholarship applications may be completed online at www.aerhq.org starting the first week of January with a deadline of April 1 of each year. The program is for dependent children of active and retired Army soldiers and is based on financial need, academics and leadership/achievement.
Scholarships are also available for spouses, both stateside and overseas and can be applied for throughout the entire school year.
If you experience an emergency while en route to Fort Drum, the following agencies may be able to assist you. Access to local telephone numbers for the area you are in is available by calling the operator. If you are experiencing a medical emergency, call 911 or visit the closest emergency room. Referral assistance is available 24 hours a day from Military OneSource at 800-342-9647.
Be sure to carry your important documents with you as you travel. Do not ship these with your household goods. This includes important phone numbers such as an information number for your new duty station and your sponsor.
Arrival DelayIf you're in transit and an emergency arises, call the Reception Activity Welcome Center at 800-661-7158 or 315-772-7529/0423 and let them know the nature of your emergency. Remember, if you are unable to arrive by your reporting date and you do not call ahead, you may be considered AWOL.