Base Essentials

Emergency Assistance

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Army
Army Emergency Relief - Family Resource Center
11042 Mt Belvedere
Fort Drum, NY 13602
COMM phone number for Fort Drum Army Emergency Relief - Family Resource Center
315-772-6560
FAX phone number for Fort Drum Army Emergency Relief - Family Resource Center
315-772-8876
DSN phone number for Fort Drum Army Emergency Relief - Family Resource Center
312-772-6560
DSNFAX phone number for Fort Drum Army Emergency Relief - Family Resource Center
312-772-8876
EMAILEmail: https://apps.militaryonesource.mil/MOS/f?p=AMS:5:0::::P5_APP_NAME,P5_MSG_TYPE,P5_EID:MilitaryINSTALLATIONS,Installation Address,98541
Mon – Fri – 7:30 a.m. – 4:30 p.m. Sat, Sun, and Holidays – closed After hours emergencies: call the Red Cross - 1-877-272-7737
MAPMap: http://maps.google.com/maps?q=+11042+Mt+Belvedere,+Fort+Drum+NY+13602

Contact information for key programs and services at this installation.

Emergency Assistance Overview

If you need emergency assistance, you can expect to get help from your installation, your branch of service resources. There are programs to support you in a variety of situations, including victim assistance, emergencies en route and service-specific relief societies. Below, you’ll find types of assistance, contact information, and detailed procedures and guidance to help you through any tough circumstances that you or your family may face.

Emergency Assistance

Army Emergency Relief provides emergency financial assistance to active duty Soldiers, Retirees and Family members during times of valid emergency need. AER provides Interest free loans and/or grants to those who qualify for financial assistance. After normal duty hours, contact the American Red Cross for AER assistance at 877-272-7337 for emergency travel/privation.

AER CAN assist with the following approved categories:

Non-Receipt of Pay/Lost or Stolen Funds
Medical and Hospital Expenses (not covered by Tricare)
Funeral Expenses (Assistance increased for dependent funerals from $10k to $15K)
Emergency Travel Expenses (Emergency Leave travel for immediate family members will be processed at a minimum 50% Grant)
Rent/Utilities/Food
Clothing (PCS/Disaster loss)
Privately Owned Vehicle (repairs, insurance, deductibles)
Fire or Disasters
Dental Care for Dependents (Will start as a 50% Grant at a minimum, no cap)
Travel Funds for Relocation
Minor Home Repairs (home owners)
Purchase and Repairs of Basic Essential Appliances
Child Car Seats
Cranial Helmets (Grant only)
Purchase of Basic Essential Furniture
Travel Expenses Related to “Welcome Home”
Soldier Hospitalized and listed as Very Seriously ill/Seriously ill (ITO)
Travel Expenses when directed by a Medical Treatment Facility to another Medical Facility
Assistance provided to Dependents involved in Domestic Violence Cases
Privation
New Category: Immigration Assistance
New Category: Special Needs Assistance (for special needs equipment not covered by Tricare or other Insurance)
New Category: Pet transportation cost for OCONUS PCS move (possible CONUS for Service animal)
New Category: Spouse Re-Licensing & Re-Certification Assistance (capped at $2500)
New Program: Child Care (in association with a PCS move and enrollment in the Army Fee Assistance Program)<
New Program: Home School and Remote Education Assistance (Grant only) capped at $1500, must be COVID related
New Program: Unexpected PCS Expenses Exception (TLE / TLA / HHG / Other)delay of pick up or delivery of HHG’s
New Program: Career Skills Program (CSP) cap for CONUS $1000 exceptions possible
New Program: Financial Literacy Training; onetime program, E-4 below have $500 removed from their loan balance and E-5 above have $250 removed from their loan balance. Soldier must complete training and pass a 25-question test with an 80% minimum score to gain the onetime credit.

AER CANNOT assist with the following:

Nonessentials
Financing ordinary leave or vacation
Paying fines or legal expenses
Helping to liquidate or consolidate debt (possible exception’s)
Assisting with house purchase or POV purchase
Covering bad checks or pay credit card bill, GTC
Financing New Car Loans
AER Scholarship

AER's MG James Ursano Scholarship applications may be completed online at www.armyemergencyrelief.org starting the first week of January with a deadline of 1 April of each year. The program is for dependent children of Active and Retired Army Soldiers and is based on financial need, academics, and leadership/achievement.

Scholarships are also available for Spouses, both stateside and overseas and can be applied for throughout the entire school year.

Other

If you experience an emergency while en-route to Fort Drum, the following agencies may be able to assist you. Access to local telephone numbers for the area you are in is available by calling the operator. If you are experiencing a medical emergency, call 911 or visit the closest emergency room. Referral assistance is available 24 hours a day from Military OneSource at 800-342-9647.

Be sure to carry your important documents with you as you travel. Do not ship these with your household goods. This includes important phone numbers such as an information number for your new duty station and your sponsor.

Arrival Delay

If you're in transit and an emergency arises, call the Reception Activity Welcome Center at 800-661-7158 or 315-772-0423 and let them know the nature of your emergency. Remember, if you are unable to arrive by your reporting date and you do not call ahead, you may be considered AWOL.