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United States Army
Army Community Service
4330 Conway Road
Fort Drum, NY 13602
As a gateway to the resources you need, the Military and Family Support Center provides information, support and services to help you balance the demands of military life. The Military and Family Support Center is one part of the overall Family Readiness System, which is the network of agencies, programs, services, partnerships and individuals that supports your personal and family life readiness, mobilization and deployment readiness, and mobility and economic readiness. It should be one of your first stops once you arrive at a new installation. The programs and services are a key resource for you and your family. They include:
Military and Family Support Centers are part of the network of agencies, programs, services and partnerships which supports the overall well-being of military families. Military and Family Support Centers provide information, education and support programs to help balance the demands of military life. The Military and Family Support Center should be one of your first stops once you arrive at a new installation to connect with key programs, services and support systems. Programs and services may vary across services and installations.
Military and Family Support Centers may provide other programs, such as the Exceptional Family Member Program, Family Advocacy Program and the New Parent Support Program. These services vary by location. Find your specific center by visiting MilitaryINSTALLATIONS and searching by installation or postal code.
Army Community Service (ACS) is located in building 1780 Restore Hope. All programs and services available through ACS can be accessed by calling 315-772-ACS1 (2271).
In addition to those services listed above, Fort Drum’s ACS has a variety of additional resources available to you:
Family Advocacy Program (FAP) -- Provides support to Soldiers and Families, not only in managing personal and Family problems, but also in building Family strengths and preventing problems from occurring. FAP offers prevention/education services including information, classes and training on how to deal with normal life changes and Army challenges, and intervention/treatment services to restore family stability and to change abusive patterns.
New Parent Support Program (NPSP) -- Part of the FAP, NPSP offers expectant parents and parents of newborns and young children the opportunity to learn new skills as parents and to improve old ones. Home visitors are sensitive to the unique challenges facing military Families and will help you to learn to cope with stress, isolation, post-deployment reunions, and the everyday demands of parenthood.
Army Family Team Building (AFTB) -- A series of classes designed to help you adapt to Army life, manage change, accept challenges, and strengthen self-reliance. AFTB’s three levels of classes will help you “Learn” about the Army, “Grow” personal skills and “Lead” others. Instructor training is available for you to take once you have completed the first 3 classes.
Army Family Action Plan (AFAP) -- An Army-wide initiative, AFAP’s local forums bring Family members, Soldiers, Reserve and National Guard, and Retirees together to identify issues to improve the overall quality of life for Soldiers and Families. Critical issues are presented to senior Army leadership for resolution.
Exceptional Family Member Program (EFMP) -- EFMP is available to Families with special needs. EFMP works with other military and civilian agencies to provide comprehensive and coordinated medical, educational, housing, community support and personnel services to Families with special needs. Support groups and respite care for qualifying individuals are available.
Army Volunteer Corp Coordinator (AVCC) -- Volunteers are an integral part of our community. The AVCC will assist you in finding the perfect volunteer opportunity where you and the agency will benefit. Volunteering allows you to become involved in your community, meet others with similar interests, keep job skills current, add new skills, and the community benefits from your skills and experience.
ACS Outreach Services -- Program to enhance readiness and retention by helping Soldiers and Families develop a stronger sense of self-reliance and belonging in the military community. Outreach Services is the baseline for service delivery to our customers with the goal of coordinating services and increasing awareness of ACS programs for our entire military community on and off post.
Army Emergency Relief (AER) -- AER provides assistance to Soldiers, Retirees, National Guard, Army Reserve, surviving spouses and their Families who are experiencing verifiable financial emergencies. Scholarships are also available for children and spouses of Soldiers who are pursuing higher educational goals.
Military and Family Life Counselors (MFLC) -- Offer informal support to provide short-term, solution-focused personal consultation services to Service members and their Families. MFLC's are licensed or certified (master's level or greater) mental health professionals specially trained to assist with issues affecting military children and Families and how to find help locally. MFLC services are private and confidential except in duty to warn cases where there is a danger to self or others.