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United States Army
3212 A Avenue
Fort Lee, VA 23801
Health care and other services for families with special needs are available and accessible to military families across all installations. It’s important to know that programs and service may vary from installation to installation. Make sure you make contact with your health care provider(s) before your move. Also make sure you know how to reach them during and after your move in case of emergencies.
If you anticipate a move to another TRICARE region, learn the steps you should take to make sure your transition is as smooth as possible by visiting Moving. On arrival at the new duty location, you or your sponsor can contact the Beneficiary Counseling and Assistance Coordinator, or BCAC, at the military treatment facility if you have questions or need assistance to obtain authorizations for TRICARE Extended Care Health Option services, if applicable.
All TRICARE regional offices and most military treatment facilities are staffed with beneficiary counseling and assistance coordinators, or BCAC, who can provide help with understanding your health care benefit and guidance on getting the services needed. If you or your family member has more severe needs, contact your TRICARE case manager.
Medicaid provides health coverage for individuals and families with low incomes or have a disability. The department of social services or the department of medical assistance may administer the Medicaid program in your state. Supplemental Security Income, or SSI, is a cash assistance program intended to meet basic needs for disabled adults and children who have limited resources. Families must reapply after moving to a new state.
Many states offer services for children with special health care needs funded by the Maternal and Child Health Services Block Grant, or Title V. State departments of health websites and local health departments can provide information on state health benefits. The Maternal and Child Health Bureau website has more information, including state points of contact.
The Extended Care Health Option provides financial assistance to beneficiaries of active-duty service members who qualify based on specific mental or physical disabilities. The Extended Care Health Option offers an integrated set of services and supplies beyond the basic TRICARE program. Regional contractors in each of the TRICARE regions and overseas administer the program.
The clinics and services available at military treatment facilities vary by location. Before you move, identify the military treatment facility that will serve you, visit its website to learn about the services available and get contact information.
Case management involves a team of health care professionals who help you and your family find solutions to complex health problems. It is important to inform your case manager if you are moving as he or she will connect you with the case manager at your new location.
Contact your installation’s household goods/transportation office for information on special procedures for the transportation of medical equipment.
TRICARE debt collection assistance officers, or DCAO, are assigned to regional offices and military treatment facilities worldwide and can help beneficiaries understand and get assistance with debt collection issues related to TRICARE.
The Community Resource Guide (CRG), is a comprehensive listing of all the health and wellness resources on the installation.
Exceptional Family Member Program (EFMP)
The Exceptional Family Member Program (EFMP) is a DA mandated program, IAW AR 600-75 & AR 608-1, designed to assist, through selective assignments, military personnel with family members having special needs. An effort is made to assign personnel to areas that have the agencies and facilities necessary to meet the needs of the special family member. This in no way has an adverse effort on the Soldiers military career. The EFMP works in concert with other military and civilian agencies to provide a comprehensive, coordinated, multi-agency approach for community support, housing, medical, educational and personnel services to families with special needs.
Upon receiving your PCS orders, visit your Army Community Service (ACS) EFMP office and get to know how this office can be of service to you. They can help you with any type of advocacy that you will need to get settled into your new community. The EFMP has a sub-committee that is called the "SNRT" (Special Resource Team) and this team will help you find the appropriate childcare for your child(ren) with special needs.
ACS offers support groups, quarterly newsletters and training. Quarterly meetings are held to discuss issues and concerns of families of EFM's. A multi-disciplinary committee meeting is held at Kenner Health Clinic in order to provide immediate services to families with seriously ill members who may need the expertise of many professionals quickly. ACS will also service DA civilians who are going overseas to inform them of available services. Respite care services are provided to those who require this service. When reporting to your new duty station, report in at ACS and ask to talk to the EFMP Coordinator. Don't' wait and go through the frustrations of trying to find services alone.
You may contact the EFMP, ACS Office, Fort Lee at 804-734-6388.