Fort Lee  Military and Family Support Center

If you are approaching a permanent change of station, or PCS, you may have questions about your upcoming move. As part of the Military and Family Support Center, the relocation assistance program provides services and resources to help make this transition as smooth as possible. Below is a listing of resources.

• PCS planning — Most relocation assistance programs offer counseling/consultations to assist in the moving process. Those making their first military move, those making their first overseas move or those with challenging or complex situations should contact their installation relocation assistance office as soon as possible for information and assistance.
• MilitaryINSTALLATIONS and Military OneSource — For managing and planning your move, you may want to take advantage of these Department of Defense-sponsored online resources and tools.
• Loan Closet — Loan Closet offers basic household goods while your personal property is in transit. Typical items include pots and pans, dishes, silverware, irons, ironing boards and infant or toddler car seats. Generally, towels and bed linens are not available, so these should be packed in your express shipment. This service varies by service and installation.
• Workshops and briefings — Workshops vary from installation to installation, but you may find classes on housing options, moving with children, moving with pets or general moving preparation and resources.
• Pre-departure briefings — These briefings may be called Smooth Move or PCS Briefing and provide essential information about your next duty station. These briefings can be critical in setting you up for success during the transition to your next duty station.
• Settling-in services — Welcome Wagon services or local area tours may be a part of your installation’s settling-in services. Overseas arrival services may include introductory language classes and cultural awareness training.
• Foreign-born spouse support — Whether you have questions or concerns about immigration and naturalization, learning the English language or how to use local transportation, the relocation program provides assistance, classes and referrals.
• Emergency assistance — From time to time, emergencies occur while moving. The Relocation Assistance Program office has the resources to provide emergency financial assistance and referrals.
• Authorized housing flexibility options – The National Defense Authorization Act for Fiscal Year 2018: Section 604 authorized housing flexibility options for eligible service members in receipt of PCS orders within the United States, including possible extended stays in government housing and early moving opportunities. For additional information and eligibility considerations, contact your military personnel office. Please note that application of these policies may vary across services.

Programs and services may vary across the installations.

The Fort Lee Army Community Service (ACS) Relocation Readiness Program (RRP) offers welcome packets, a Mandatory Overseas briefing, Newcomer's Orientation, Relocation Counseling, Sponsorship support and a Lending Closet. To access the Lending Closet a copy of orders arriving or departing Fort Lee and military ID are required.

The ACS RRP is the best place to receive relocation assistance and information, as it is especially designed to make your transition into our community an easier and more pleasant experience for all newly-arriving and departing Service members, DoD Civilians and their Families.

Our Lending Closet provides basic household items for military Families PCSing awaiting the arrival of their household goods. Items for loan includes: irons, ironing boards, pots, pans, dishes, silverware, toaster ovens, coffee pots, strollers, card tables and chairs, air mattresses and microwaves. Linens are NOT provided.

Contact your local ACS as soon as you receive orders to request an information booklet on your new duty station. Also, contact your new duty station and request a welcome packet be sent to you, so that you can become familiar with new surroundings and get an idea of what to expect.

Also, contact the transportation office for important information. Homeowners should begin preparations to sell or rent. On-post residents should contact your housing office, which should also have computerized information on housing both on-post and off-post for your new duty station.

Make an inventory of possessions and valuables. Take care of necessary medical and dental appointments. Notify schools and arrange to pick up your children's records. Have pets checked by vet and vaccinations/inoculations updated. Keep a copy of records.

Organize personal records such as birth certificates, marriage licenses, divorce decrees, insurance papers, orders, etc. DO NOT pack these items in your unaccompanied baggage or your household shipment. HAND CARRY THESE ITEMS.

New customers of Columbia Gas of Virginia and/or Dominion Virginia Power (but not Prince George Cooperative) may have their deposit fees waived (up to $200) by joining the Utility Deposit Waiver Program (UDWP). Active duty Soldiers who PCS to Fort Lee MUST request the waiver within TEN calendar days of hookup. The UDWP may be used only once.

Call 804-734-7156 for details.

Individuals separating from the military are to report to building 3400 between 7:30 a.m. - 4:30 p.m., Monday - Friday. All individuals separating from the military should visit the Transition Assistance Office, building 3400 or call 804-734-6971.

Individual must be receiving an honorable discharge or general discharge under honorable conditions. Civilians involved in a reduction in force are also eligible.

HOPE NOW Alliance Program

HOPE NOW is an alliance between U.S government counselors, mortgage companies, investors, and other mortgage market participants to assist homeowners who may not be able to pay their mortgage. This alliance will maximize outreach efforts to homeowners in distress to help them stay in their homes and will create a unified, coordinated plan to reach and help as many homeowners as possible. The members of this alliance recognize that by working together, they will be more effective than by working independently. 

Relocation Assistance

The Lending Closet provides basic household items for families PCSing awaiting the arrival of household goods. Items provided include; irons, ironing boards, cookware, dishes, cooking utensils, small appliances, baby items, card table and chairs and air mattresses. Linens are not provided.

To view a list of loan items, visit our facebook or the https://home.army.mil/lee/. Click on Community Service, Army Community Service then Relocaiton Readiness. For additional information call 804-734-6762.

Military Resources

Hope for Warriors

The mission of Hope For the Warriors® is to enhance the quality of life for post-9/11 service members, their Families and Families of the fallen who have sustained physical and psychological wounds in the line of duty. Hope For The Warriors® is dedicated to restoring a sense of self, restoring the family unit, and restoring hope for our service members and our military families. Hope For The Warriors® has earned a Four-Star Rating from Charity Navigator.

Military OneSource

Throughout Military OneSource, you will be able to find information on every phase of military life including deployment, parenting, financial management, spouse employment and more. https://www.militaryonesource.mil/