Relocation Assistance

Your Military and Family Support Center provides relocation assistance to help make PCS moves as smooth as possible. Resources include:

• PCS planning: Most relocation assistance programs offer consultations to help you with the moving process. If this your first military move, your first time moving overseas or you have challenging or complex circumstances contact your installation Relocation Assistance Program as soon as possible for support.
• Plan My Move: An online Defense Department relocation tool that provides you with customizable checklists and links to helpful resources for the tasks ahead.
• Military OneSource: A website and call center that offer 24/7 support for moving information and resources. Learn more about PCS basics. For comprehensive moving resources and information, including Defense Personal Property log in details, visit Moving Your Personal Property.
• Workshops and briefings: Workshops vary by location. You may find classes on housing options, moving with children, moving with pets and more.
• Predeparture briefings: These sessions provide essential information about your move and may be required for some populations.
• Special needs: If you have a child or family member enrolled in the Exceptional Family Member Program, contact your installation EFMP-Family Support office to assist you.
• Settling-in services: Look for welcome programs or local area tours that may be offered. Overseas services may include introductory language classes and cultural awareness activities.
• Foreign-born spouse support: Assistance includes information and referral to resources such as immigration and naturalization.
• Emergency assistance: Sometime emergencies occur while moving. The Military and Family Support Center has the resources to provide emergency financial assistance, as well as information and referrals.
• Authorized housing flexibility options: Eligible service members with PCS orders may be entitled to flexibilities such as extended stays in government housing and early housing eligibility. Contact your military personnel office for more information.
• Spouse licensure reimbursement: Your service branch may reimburse spouses up to $1,000 for relicensure and certification costs resulting from relocations or PCS moves. See this Military OneSource article Transferring Your Professional License for more information and specific service branch policies.

Fort Lee Army Community Service Relocation Readiness Program offers welcome packets, a mandatory overseas briefing, newcomers orientation, relocation counseling, sponsorship support and a Lending Closet. A copy of orders arriving or departing Fort Lee and military identification card are required to access the Lending Closet.

The ACS RRP is the best place to receive relocation assistance and information. It is designed to make transitioning into our community an easy and pleasant experience for all newly-arriving and departing service members, Department of Defense civilians and their families.

Our Lending Closet provides basic household items for military families making a permanent change of station and awaiting the arrival of their household goods. Items for loan include irons, ironing boards, pots, pans, dishes, silverware, toaster ovens, coffee pots, strollers, card tables and chairs, air mattresses and microwaves. Linens are not provided.

Contact your local ACS as soon as you receive orders to request a Military OneSource information booklet on your new duty station or view your gaining installation information on the Military OneSource website.  

Also, contact your new duty station and request a welcome packet be sent to you, so that you can become familiar with your new surroundings and get an idea of what to expect.

Make an inventory of possessions and valuables. Take care of necessary medical and dental appointments. Notify schools and arrange to pick up your children's records. Have pets checked by your vet and update vaccinations and inoculations. Keep a copy of these records.

Organize personal records such as birth certificates, marriage licenses, divorce decrees, insurance papers and all orders. Hand carry all personal records. Do not pack these items in your unaccompanied baggage or your household shipment.

New customers of Columbia Gas of Virginia and Dominion Virginia Power (but not Prince George Cooperative) may have deposit fees of up to $200 waived by joining the Utility Deposit Waiver Program. Active-duty soldiers who PCS to Fort Lee must request the waiver within ten calendar days of hookup. The UDWP may be used only once. Call 804-734-7156 for details.

Individuals separating from the military are to report to Building 3400 between 7:30 a.m.-4:30 p.m., Monday – Friday. All individuals separating from the military should visit the Transition Assistance Office in Building 3400 or call 804-734-6971.

Individuals must be receiving an honorable discharge or general discharge under honorable conditions. Civilians involved in a reduction in force are also eligible.

Hope Now Alliance Program

Hope Now is an alliance between U.S government counselors, mortgage companies, investors and other mortgage market participants to assist homeowners who may not be able to pay their mortgages. This alliance will maximize outreach efforts to homeowners in distress to help them stay in their homes and will create a unified, coordinated plan to reach and help as many homeowners as possible. The members of this alliance recognize that by working together, they will be more effective than by working independently.