Emergency Assistance

The Fort Wainwright Directorate of Emergency Services is comprised of Military Police /DA Police /DA Security Guards, and the Fire Department. The Directorate of Emergency Services provides 24 hour force protection, law enforcement, fire protection, fire prevention, and community assistance to the soldiers, family members, and civilians.

The Military Police Desk is located at Bldg. 3025 Montgomery Road and is open 24 hours a day, seven days a week. Fort Wainwright is serviced by an E911 system. In case of emergency, dial 911 from any phone on the installation, and if using a cell phone, inform the operator that you are on Fort Wainwright. Non-Emergency assistance can be obtained by calling 907-353-7526.

The American Red Cross is available 24/7 for notification to a soldier or family member in case of a death or medical emergency of an immediate or extended family member by calling 1-877-272-7337 or emailing the American Red Cross at: Melody.Hansen@redcross.org. You may also contact the local office by calling 907-444-9529. Family members located in the lower 48 states can call his/her local American Red Cross and give the American Red Cross the Soldier's Rank, Name, Social Security Number, Unit and telephone number for notification. The American Red Cross Office on Fort Wainwright has volunteer opportunities. Please contact Regional Volunteer Service Office at 907-201-2887.

Army Emergency Relief (AER) was incorporated in 1942 as a private, nonprofit organization to collect and hold funds to relieve distress of members of the Army and their Family Members. AER provides emergency financial assistance to Soldiers, Family Members, Eligible Retirees, Surviving Spouses, and Surviving Children of Soldiers who died while on active duty or after they retired. AER has over 30 categories of assistance and can assist with the following during an emergency: emergency travel, funeral expenses, rent, non-receipt of pay, loss of funds, limited vehicle repairs, very limited medical/dental expenses, utilities, clothing, fire or other disasters, and to prevent privation. If you feel you need Army Emergency Relief assistance come to the Welcome Center, Building 3401, Santiago Ave. during normal duty hours (8 a.m. to 3:30 p.m.) or call 907-353-4369/3459. AER can also be accessed virtually through https://armyemergencyrelief.org - select “Apply for Assistance.” If you need AER assistance for time-sensitive Emergency Travel (travel within 12 hours) after duty hours, contact soldierportalhelp@aerhq.org

Please call Army Community Service at 907-353-4227 or come by the Welcome Center located at Building 3401, Santiago Ave. for information about community services and resources both on and off post. ACS is open Monday through Friday from 8 a.m. to 4 p.m., closed on Tuesdays, weekends and federal holidays. Resources also available on the Fort Wainwright website.