Emergency Assistance

If you need emergency assistance, you can get it from several resources on your installation. There are programs to support you in a variety of situations, including victim advocate services, services for emergencies en route to the installation and service-specific relief societies. Below, you will find types of assistance, contact information and detailed procedures and guidance to help you through any difficult circumstances that you or your family encounter. After office hours, contact American Red Cross at 877-272-7337 for assistance.

The Marine Corps Recruit Depot’s Information Referral and Relocation Assistance office can help you with information about local community resources. The IR&R office is located at Marine and Family Programs, Personal and Professional Development, Building 14 (behind the fitness center). Call DSN 312-524-5732, 312-524-5298 or commercial 619-524-5732/5298. After office hours, call the Provost Marshall Office at 619-524-4202.

Effective immediately, MCRD gate hours of operation are:

Gate 2 (Vehicle and Pedestrian Traffic)

• Monday through Friday: 6 a.m to 9 p.m.
• Weekends and Holidays: Closed
• Gate 4 (Vehicle and Pedestrian Traffic)
• Monday through Friday: 6 a.m to 9 p.m.
• Weekends and Holidays: 8 a.m. to 8 p.m.
• Gate 5 (Washington Street) OPEN 24/7

All Marine Corps Community Services facilities and department schedules are posted on www.mccsmcrd.com and MCCS MCRD Facebook.

For immediate on-base emergencies, call the installation Provost Marshal’s Office at 619-524-4202, open 24 hours a day, seven days a week. To reach a victim advocate, call the installation helpline 24/7 at 619-279-6113 or the Department of Defense Safe Helpline at 877-995-5247. Victim advocates are on call 24/7 and provide information, guidance and support to those who have experienced domestic abuse.

Victim advocates ensure that each person who is a victim of domestic abuse, rape or sexual assault is provided with crisis intervention, support and assistance. The victim advocates represent the interests of all victims and at-risk family members through the military and court systems, and provide education and resources to assist in the victim’s continued safety.

Victim reporting options:

• Restricted reporting – Victims may disclose domestic abuse to the victim advocate or a health care provider without a formal report being made to law enforcement or command. Victims receive appropriate medical care and are referred to a victim advocate for further services. The victim advocate provides information about reporting to your command and will help the victim weigh the pros and cons of choosing to report at a later time.
• Unrestricted reporting – Victims who want to pursue an official investigation of the incident can elect the unrestricted reporting option and use current reporting channels such as chain of command, law enforcement or a victim advocate. There are exceptions to the restricted reporting option for victims, including when disclosure is necessary to prevent or lessen a serious and imminent threat to the safety of the victim or another individual.

24/7 HOTLINES 

• 24/7 MCRD SD/WRR Domestic Violence Advocate Support Line 619-279-6113
• 24/7 MCRD Sexual Assault Prevention and Response Support 619-846-6040
• 24/7 National Domestic Violence Hotline 800-799-7233
• 24/7 National Suicide Prevention Lifeline 800-273-8255

The American Red Cross (ARC) is helping military families around the clock and around the world. As a service member, you and your family have access to many valuable ARC services. The Red Cross Service to the Armed Forces network helps service members and their families cope with military life.

ARC services include:

• Emergency communication. Stay in touch with loved ones. The worldwide emergency communications network operates 24 hours a day, seven days a week, 365 days a year. It can assist in sending emergency messages for situations such as the death or serious illness of an immediate family member or the good news of the birth of a service member’s child. Contact the ARC at 877-272-7337.
• Emergency communication. Get verification of emergency situations. The ARC can provide you and your command with timely, reliable, verified information about family emergencies to help make decisions regarding leave.
• Access to emergency financial assistance. In partnership with military aid societies such as Navy-Marine Corps Relief Society (NMCRS), the ARC provides access to financial assistance 24 hours a day, seven days a week, 365 days a year, when an urgent personal or family crisis arises, including emergency travel, normal monthly expenses and household setup.
• Resiliency, coping and reintegration education. The ARC offers several educational programs designed to help military families throughout the deployment cycle.

The Navy-Marine Corps Relief Society is a nonprofit charitable organization that provides financial assistance and education to active duty and retired members of the U.S. Navy and Marine Corps, their eligible family members and survivors. The NMCRS can provide emergency assistance for:

• Food, rent and utilities
• Transportation expenses
• Essential vehicle repairs
• Medical and dental co-pays
• Disaster relief assistance
• Funeral expenses

If you need help, call or visit your local NMCRS office or the nearest Army Emergency Relief, Air Force Aid Society or Coast Guard Mutual Assistance office. After hours, contact the American Red Cross toll free at 877-272-7337.

If you need a Quick Assist Loan or financial assistance for emergency travel, funeral expenses or disaster relief, your request will be handled on a walk-in basis during hours of operation at any NMCRS office. After hours and on weekends, contact the ARC. 

When seeking assistance, remember to bring:

• Your military/eligible family member’s Department of Defense identification card
• Leave papers
• Leave and earnings statement
• Information about expenses
• Any other information that might be helpful to process your request for assistance

Marine Corps Recruit Depot Office information:

4025 Tripoli Ave., Building 14, Room 101E
San Diego, CA 92140-5290

Office phone: 619-524-5734
Fax: 619-293-3732

Hours of Operation

Monday-Friday, 7:30 a.m.-4 p.m.

Closed on national holidays

Call to make an appointment

If you experience an emergency while in transit to your new duty station, always call your new command to advise them of the situation and to formally request assistance if needed. If possible, look for the nearest military installation for assistance. Call the 24/7 Military One Source phone line at 800-342-9647 for information on military bases closest to you or when driving and if you are a member call AAA for road service and other travelers assistance information.