Health Care

Naval Branch Health Clinic Kings Bay

Naval Branch Health Clinic Kings Bay is one of Naval Hospital Jacksonville’s five branch health clinics.  We deliver health care and readiness to active duty, families, and retired service members.

Naval Branch Health Clinic Kings Bay consistently earns The Joint Commission’s Gold Seal of Approval^® for Hospital Accreditation, and has also earned Primary Care Medical Home Certification from The Joint Commission.

Arriving aboard NSB King Bay

Update your address (call DEERS at 800-538-9552).  Change to a local PCM (call TRICARE at 800-444-5445 or go to https://milconnect.dmdc.osd.mil).  Register at NBHC Kings Bay’s Medical Records.  Make an appointment with your new PCM.

Getting Care

For appointments, call 912-573-6450 or schedule online at patientportal.mhsgenesis.health.mil (DS logon required).

For clinical advice or help finding urgent care, call the 24/7 Nurse Advice Line at 800-TRICARE (800-874-2273, option 1) or chat at www.MHSNurseAdviceline.com.

To make appointments, refill prescriptions, or connect to secure email messaging, visit patientportal.mhsgenesis.health.mil.

To “skip the trip,” you can change your prescriptions to Pharmacy Home Delivery.  Call (877) 363-1303, use the Express Scripts app, or visit: https://MilitaryRx.Express-Scripts.com/home-delivery.

To reschedule or cancel an appointment, please call ahead.  We recommend 24 hours in advance.  This allows us to give your time slot to another patient who needs care.

Your Medical Home Port (Black and Maroon) teams are focused on your total health and wellness — urgent, routine and preventive care.  In a medical emergency, call 911 or go to the nearest emergency room.  NBHC Kings Bay does not have an ER.

For dental appointments (active duty), call 912-573-4212.  For Occupational Health appointments, call 912-573-3638. For wellness classes, contact Health Promotions at 912-573-4237.

To help us improve your care experience, please submit an ICE comment at https://jacksonville.tricare.mil, or contact Customer Relations at (912) 573-8801, or email:  usn.jacksonville.navhospjaxfl.list.customer-service-staff@mail.mil.

Find all of our services and phone numbers on our website:

https://jacksonville.tricare.mil/Clinics/Branch-Health-Clinic-Kings-Bay

When you move, TRICARE moves with you. No matter where you go in the world, TRICARE is there before, during and when you get to your next duty station.

There are steps you need to take to make sure changes to your TRICARE coverage go smoothly. Understand that when you move, you may have to use a different TRICARE option. Visit TRICARE Moving to learn more.

Before you move, you should take care of any routine medical needs, including immunizations, and fill your prescriptions so you have enough while traveling. If you need care during your move, visit TRICARE Getting Care When Traveling to learn what to do.

Filling prescriptions while traveling

You should refill prescriptions before traveling. But if you run out of a prescription drug while traveling, visit TRICARE Filling Prescriptions When Traveling.

Getting dental care while traveling

Getting dental care while traveling depends on your location and whether you are a service member or family member.

• If you are an active-duty service member within the United States or in U.S. territories, and near a military installation, you may be able to get emergency dental care at the dental treatment facility, or DTF, if available. If not, contact the TRICARE Active Duty Dental Care Program before you see a dentist and tell the contractor about your move. You will need to get an authorization before you see a dentist. The Active Duty Dental Care Program will work with you, so you can get care from a local network dentist.
• If you are an active-duty service member at an overseas location, call the TRICARE overseas regional call center to get authorization before you see a civilian dentist.
• If you are an active-duty family member within the United States, in U.S. territories or at an overseas location, you can find out if any nearby military dental treatment facility treats active-duty family members. If you're enrolled in the TRICARE dental program, call the TRICARE dental program contractor or visit their website to find a provider. You will need to get an authorization before you see the dentist.

With permanent change of station orders, ask for a copy of your medical and dental records from your military treatment facility and the dental treatment facility. Do this at least one month before your PCS date. The MTF should also transfer a copy of your record and any family records to your new duty station or you may be able to hand carry them to your new duty station.

If you want someone else to be able to get medical or dental information on you or your family while you are moving, you need to complete a DD Form 2870, "Authorization for Disclosure of Medical or Dental Information."

For more information on getting copies of medical records, visit TRICARE Request Copies of Medical Records.