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Naval Branch Health Clinic - Kings Bay
881 USS James Madison Road
Kings Bay, GA 31547
Contact information for key programs and services at this installation.
Health care services provided by the Defense Department are available to you and your family at your installation. We know that finding the right health care is important, especially in special circumstances such as emergency or during recent move. Here, you’ll find information and options about the services you have regarding healthcare.
Naval Branch Health Clinic Kings Bay
Naval Branch Health Clinic Kings Bay is one of Naval Hospital Jacksonville’s five branch health clinics. We deliver health care and readiness to active duty, families, and retired service members.
Naval Branch Health Clinic Kings Bay consistently earns The Joint Commission’s Gold Seal of Approval® for Hospital Accreditation, and has also earned Primary Care Medical Home Certification from The Joint Commission.
Arriving aboard NSB King Bay
Update your address (call DEERS at 800-538-9552). Change to a local PCM (call TRICARE at 800-444-5445 or go to https://milconnect.dmdc.osd.mil). Register at NBHC Kings Bay’s Medical Records. Make an appointment with your new PCM.
For appointments, call 912-573-6450 or schedule online at patientportal.mhsgenesis.health.mil (DS logon required).
For clinical advice or help finding urgent care, call the 24/7 Nurse Advice Line at 800-TRICARE (800-874-2273, option 1) or chat at www.MHSNurseAdviceline.com.
To make appointments, refill prescriptions, or connect to secure email messaging, visit patientportal.mhsgenesis.health.mil.
To “skip the trip,” you can change your prescriptions to Pharmacy Home Delivery. Call (877) 363-1303, use the Express Scripts app, or visit: https://MilitaryRx.Express-Scripts.com/home-delivery.
To reschedule or cancel an appointment, please call ahead. We recommend 24 hours in advance. This allows us to give your time slot to another patient who needs care.
Your Medical Home Port (Black and Maroon) teams are focused on your total health and wellness — urgent, routine and preventive care. In a medical emergency, call 911 or go to the nearest emergency room. NBHC Kings Bay does not have an ER.
For dental appointments (active duty), call 912-573-4212. For Occupational Health appointments, call 912-573-3638. For wellness classes, contact Health Promotions at 912-573-4237.
To help us improve your care experience, please submit an ICE comment at https://jacksonville.tricare.mil, or contact Customer Relations at (912) 573-8801, or email: firstname.lastname@example.org.
Find all of our services and phone numbers on our website:
When you move, TRICARE moves with you. No matter where you go in the world, TRICARE is there before, during and when you get to your next duty station.
There are steps you need to take to make sure changes to your TRICARE coverage go smoothly. Understand that when you move, you may have to use a different TRICARE option. Visit TRICARE Moving to learn more.
Before you move, you should take care of any routine medical needs, including immunizations, and fill your prescriptions so you have enough while traveling. If you need care during your move, visit TRICARE Getting Care When Traveling to learn what to do.
Filling prescriptions while traveling
You should refill prescriptions before traveling. But if you run out of a prescription drug while traveling, visit TRICARE Filling Prescriptions When Traveling.
Getting dental care while traveling
Getting dental care while traveling depends on your location and whether you are a service member or family member.
With permanent change of station orders, ask for a copy of your medical and dental records from your military treatment facility and the dental treatment facility. Do this at least one month before your PCS date. The MTF should also transfer a copy of your record and any family records to your new duty station or you may be able to hand carry them to your new duty station.
If you want someone else to be able to get medical or dental information on you or your family while you are moving, you need to complete a DD Form 2870, "Authorization for Disclosure of Medical or Dental Information."
For more information on getting copies of medical records, visit TRICARE Request Copies of Medical Records.