Health Care

Military Treatment Facility

Presidio of Monterey U.S. Army Health Clinic’s appointment line is 800-404-4506, open Monday- Friday from 6 a.m. to 8 p.m. and Saturday-Sunday from 8 a.m. to 5 p.m. You may also schedule pediatric appointments by calling the CAL MED Call Center at 866-957-2256 Monday-Friday from 7 a.m. to 4:30 p.m. for more information visit the California Medical Detachment main clinic website.

Branch Dental Clinic

The Dental facility is located at the Naval Postgraduate School Campus on 1 University Circle, Monterey, CA 93943, 4th Floor of Hermann Hall. Limited to treating only active-duty personnel. Connect with the Clinic via phone at 831-656-2477 open Monday through Friday 7 a.m. to 4 p.m. For More information visit the Branch Dental Clinic Monterey website.

Community Health Care Facilities

Community Hospital of the Monterey Peninsula (CHOMP) is the main hospital on the Monterey Peninsula. The hospital is open 24 hours a day seven days a week 365 days per year including holidays, although services are provided 24/7 not all departments are available. The hospital can be reached at 888-45CHOMP or 831-624-5311.

Natividad is a hospital and Level II Trauma Center located in Salinas, the hospital can be reached at 831-755-4111. The hospital is open 24 hours a day seven days a week 365 days per year including holidays, although services are provided 24/7 not all departments are available.

Salinas Valley Health is an Acute Care Medical Center and healthcare system located in Salinas, can be reached at 831-757-3627.

When you move, TRICARE moves with you. No matter where you go in the world, TRICARE is there before, during and when you get to your next duty station.

There are steps you need to take to make sure changes to your TRICARE coverage go smoothly. Understand that when you move, you may have to use a different TRICARE option. Visit TRICARE Moving to learn more.

Before you move, you should take care of any routine medical needs, including immunizations, and fill your prescriptions so you have enough while traveling. If you need care during your move, visit TRICARE Getting Care When Traveling to learn what to do.

Filling prescriptions while traveling

You should refill prescriptions before traveling. But if you run out of a prescription drug while traveling, visit TRICARE Filling Prescriptions When Traveling.

Getting dental care while traveling

Getting dental care while traveling depends on your location and whether you are a service member or family member.

• If you are an active-duty service member within the United States or in U.S. territories, and near a military installation, you may be able to get emergency dental care at the dental treatment facility, or DTF, if available. If not, contact the TRICARE Active Duty Dental Care Program before you see a dentist and tell the contractor about your move. You will need to get an authorization before you see a dentist. The Active Duty Dental Care Program will work with you, so you can get care from a local network dentist.
• If you are an active-duty service member at an overseas location, call the TRICARE overseas regional call center to get authorization before you see a civilian dentist.
• If you are an active-duty family member within the United States, in U.S. territories or at an overseas location, you can find out if any nearby military dental treatment facility treats active-duty family members. If you're enrolled in the TRICARE dental program, call the TRICARE dental program contractor or visit their website to find a provider. You will need to get an authorization before you see the dentist.

TRICARE Family Medical Options

TRICARE – TriWest Family Medical Options (Families will have to enroll with PCM through VA Gourley Clinic Marina, CA) 

To review your Tricare Medical options or get a TRICARE 101 review visit https://www.tricare.mil/Plans/New. Under TRICARE families can choose between TRICARE Prime and TRICARE Select Further information on family member health care may be obtained at https://www.tricare.mil/west or by contacting TRICARE West at 888-TRIWEST (874-9378)

8 a.m. to 6 p.m. in your time zone, excluding federal holidays (CDT, MST, PST, Hawaii-Aleutian Standard Time and Alaska Time Zones) or visit https://www.tricare.mil/west

MTF Pharmacy Services

The California Medical Detachment offers conventional prescription filling pharmacy services, at the Presidio of Monterey. You can fill prescriptions at no cost from our pharmacy if it is on the TRICARE Formulary and available from our vendor. We can provide up to a 90-day supply for most medications. We serve active-duty service members, TRICARE-enrolled retirees and dependents.

• An ID card or copy of an ID card is required for medication pickup for all patients aged 14 years and older.
• If you have Other Health Insurance, please ensure the front patient administration desk has your information on file

New Prescription Information

We take hardcopy and electronic prescriptions (preferred). WE DO NOT TAKE FAXES.

• Providers should send electronic prescriptions to “DOD MONTEREY”
• Providers must complete all required forms (Prior authorization/medical necessity) for all non-formulary medications and must be approved by TRICARE/Express scripts before they are filled.
• Prescriptions are not filled automatically – patients must activate prescriptions to be filled.

Activating New or Renewal Prescriptions

Prescription Renewals are prescriptions that a patient has previously taken but a new/updated prescription has been sent by the provider. If a prescription no longer has refills or has expired a renewal must be sent to the pharmacy. Patients can request renewals through secure messaging their provider via the MHS GENESIS Patient Portal, at provider appointments, or calling their provider.

Visit the Lobby: Proceed to kiosk in the clinic and follow the instructions on the screen.

• If you are picking up prescriptions for a dependent, select the red button on the screen without scanning your ID.
• Wait for the pharmacy staff to call you to a window to activate your prescriptions.
• Once your prescription is activated you may wait in the lobby for your prescription, or you may return (up to 10 business days later) to pick up your prescription.

3. Call

• Contact the pharmacy at 1-866-957-2256, Option 6. Please listen to the prompts
• There may be a 24-hour turn-around time for prescriptions

The pharmacy is located at the POM’s Branch Medical Clinic. It provides the most physician-prescribed and over-the-counter medicines. 

The pharmacy's hours are Monday through Friday, 7 a.m. to 3:30 p.m. Closed daily for lunch, 1 to 2 p.m. closed every Thursday after 1 p.m. Closed federal holidays and selected training holidays 

Contact the pharmacy at 831-242-5382 for any questions or specific inquiries or 707-423-4600 for prescription refills. For more information visit: https://calmed.tricare.mil/Health-Services/Pharmacy.

Pharmacy Services

The California Medical Detachment offers conventional prescription filling pharmacy services, at the Presidio of Monterey. You can fill prescriptions at no cost from our pharmacy if it is on the TRICARE Formulary and available from our vendor. We can provide up to a 90-day supply for most medications. We serve active-duty service members, TRICARE-enrolled retirees and dependents.

• An ID card or copy of an ID card is required for medication pickup for all patients aged 14 years and older.
• If you have Other Health Insurance, please ensure the front patient administration desk has your information on file

New Prescription Information

We take hardcopy and electronic prescriptions (preferred). WE DO NOT TAKE FAXES.

• Providers should send electronic prescriptions to “DOD MONTEREY”
• Providers must complete all required forms (Prior authorization/medical necessity) for all non-formulary medications and must be approved by TRICARE/Express scripts before they are filled.
• Prescriptions are not filled automatically – patients must activate prescriptions to be filled.

Activating New or Renewal Prescriptions

Prescription Renewals are prescriptions that a patient has previously taken but a new/updated prescription has been sent by the provider. If a prescription no longer has refills or has expired a renewal must be sent to the pharmacy. Patients can request renewals through secure messaging their provider via the MHS GENESIS Patient Portal, at provider appointments, or calling their provider.

1. Check in using Q-Anywhere

• Text “Get in line” to 1-833-271-1144 
• You will need each patient’s DOD ID number when checking-in and the name of the medications to be activated.
• Once you submit your request, the pharmacy will begin processing the prescription(s) and will contact you via SMS-text when the prescription is ready for pick-up or if we have any questions.
• The pharmacy will only activate, and process prescriptions submitted to the pharmacy within the past 14 days. 
• Q-Anywhere is not meant to process refills, hardcopy (paper) prescriptions, or prescriptions we have kept on file for you.

2. Visit the Lobby: Proceed to kiosk in the clinic and follow the instructions on the screen.

• If you are picking up prescriptions for a dependent, select the red button on the screen without scanning your ID.
• Wait for the pharmacy staff to call you to a window to activate your prescriptions.
• Once your prescription is activated you may wait in the lobby for your prescription, or you may return (up to 10 business days later) to pick up your prescription.

3. Call

• Contact the pharmacy at 1-866-957-2256, Option 6. Please listen to the prompts
• There may be a 24-hour turn-around time for prescriptions

Prescription Refills

Only use these options if you have unexpired prescriptions which have valid refills. 

1. Online Refill (easiest/fastest): On the MHS GENESIS Patient Portal, use the RX REFILL option next to MEDICATIONS on the top menu. You can see which medications are available for refill, select multiple items, and send them to any MTF in the Department of Defense To request your prescription at the Presidio of Monterey, select California, the Presidio of Monterey.
2. Automated Refill Line: Call 707-423-7600 (on the prescription label) We are connected to the Travis Air Force Base refill line – listen carefully to the prompts for the Presidio of Monterey.
3. Call: Contact the pharmacy at 866-957-2256, Option 6. Please listen to the prompts. There may be a 24-hour turnaround time for prescriptions.

Prescriptions not picked up within 10 days will be returned to stock. They will need to be refilled using the options above.

Transfer Prescriptions

If you have previously filled a prescription at another MTF pharmacy and you have a prescription number, you can refill your prescription in the three ways listed above. 

If you have a prescription located at a local pharmacy (CVS, Walgreens, Rite-Aid, etc.), call us for a prescription transfer (866-957-2256, Option #6) or come into the lobby to fill out a Prescription Transfer Form. 

You'll need the following:

• Medication Name, Strength, Prescription Number
• Pharmacy number where the prescription is located

Transfers may take up to three to five business days to complete. Please plan accordingly.

TRICARE Family Dental Care

TRICARE Family Dental Care is provided by United Concordia more information can be found by visiting https://www.tricare.mil/TDP. To enroll a new beneficiary ensure that they are enrolled via https://milconnect.dmdc.osd.mil/milconnect/ following enrollment make an account if you need assistance call 844-653-4061.