Emergency Assistance

Emergency Communication Services

When a military family experiences a crisis, the American Red Cross is there to help. Wherever their military service takes them, service members can rest assured that the Red Cross will deliver notification of an emergency such as the death or serious illness of an immediate family member, as well as the good news of the birth of a service member's child or grandchild.

Twenty-four hours a day, 365 days a year, the Red Cross relays urgent messages containing accurate, factual, complete and verified descriptions of the emergency to service members stationed anywhere in the world, including on ships at sea and at embassies and remote locations.

Even if the service member receives an email or phone call from home, Red Cross-verified information assists the member and their commanding officers with making a decision regarding emergency leave.

Knowing in advance that communication links, access to financial assistance and information and referral will be available in an emergency brings peace of mind to service members and to the families from whom they are separated.

Additional Services

In addition to emergency communications, the Red Cross offers classes in Resiliency and Mental Wellness, CPR Community First Aid and Safety, Babysitting, Disaster Preparedness Information, and International Humanitarian Law. Red Cross Swimming and Life Guarding courses are conducted by MWR.

Red Cross volunteers provide service in the Naples/Gaeta community in the hospital, dental clinic, elementary and high schools, library, Fleet and Family Services, the Commissary, and the Red Cross office. The American Red Cross provides emergency message coverage 24 hours a day, seven days a week.

How to Contact the Red Cross for Assistance

The American Red Cross Emergency Communications Center is available to help seven days a week, 24 hours a day, 365 days a year. There are three options to initiate an emergency message: 1) Call 877-272-7337 (toll-free), 2) text:"GETHEROCARE" to 90999, or 3) start a request online at https://www.redcross.org/get-help/military-families/emergency-communication.html.

 You qualify if you are, or if you are calling about/on behalf of:

• An active duty in the Army, Marines, Navy, Air Force or Coast Guard
• An activated member of the Guard and Reserve of all branches of the U.S. Armed Forces
• A civilian employed by or under contract to the Department of Defense and stationed outside the Continental United States
• A cadet or midshipman at a service academy; ROTC cadet on orders for training
• A Merchant Marine aboard a U.S. Naval Ship

Information to Have Ready

When contacting the Red Cross about an emergency message, be prepared to provide the following information (if you do not have all of the information, please use the phone option):

Service member information:

• Full legal name
• Rank/rating
• Branch of service (Army, Navy, Air Force, Marines, Coast Guard)
• Social Security number or Date of Birth
• Military unit address
• Information about the deployed unit and home base unit (for deployed service members only)

Information about the emergency

• Name and contact for the immediate family member experiencing the emergency (could be spouse, parent, child/grandchild, or grandparent)
• Nature of the emergency
• Where the emergency can be verified (hospital, doctors office, funeral home)

Things to Know:

• The American Red Cross does not authorize emergency leave for members of the United States military. The Red Cross role is to independently verify the emergency, enabling the service member’s commander to make an educated decision regarding emergency leave and then to provide transportation assistance and/or financial assistance if needed.
• The American Red Cross facilitates emergency financial assistance on behalf of Military Aid Societies. These Aid Societies determine the financial assistance package that will be offered –   a grant or a loan. The Red Cross is the mechanism to expedite access to these financial resources 24/7.

Local Contact Information

American Red Cross Naples

Capodichino Base, BLDG, 450
PSC 817 Box 27
FPO AE 09622
DSN: 314-626-4788
COMM: 081-568-4788

EMAIL: naples@redcross.org

Located at Capodichino, between Community Bank and the Capo Gym, the Navy-Marine Corps Relief Society is a non-profit charitable organization that operates in partnership with the Navy and Marine Corps. The Society provides financial, educational, and other need-based assistance to active-duty and retired Sailors, Marines, their eligible family members, and survivors.

Interest-free loans and grants are available to assist with emergency transportation, food, rent, utilities, essential vehicle repairs, and funeral expenses. Quick Assist Loans up to $1000 are also available to active-duty Sailors and Marines. With 211 worldwide locations on Navy and Marine bases, both ashore and afloat, the Society’s caseworkers are deeply familiar with the unique challenges of military life. They provide compassionate support and realistic solutions to the needs and financial hardships faced by service members and their families. 

NMCRS Naples

Navy-Marine Corps Relief Society

Capodichino, Bldg. 450 by Capo Gym

Office Hours & Uniform Locker: Mon-Thurs 9 a.m. to 2 p.m.

DSN: 626-3913

Comm: +39-081-568-3913

After hours call NMCRS HQ

Comm: 703-625-5831

After hours emergency travel calls American Red Cross 24/7 Hero Care
Comm: 1-877-272-7337

Support Site Thrift Shop hours: Thursday 10am-1pm

email: naples@nmcrs.org

Facebook: Navy-Marine Corps Relief Society Naples, Italy

NSA Naples NMCRS Thrift Shop

MAKING A DIFFERENCE FOR SAILORS, MARINES AND THEIR FAMILIES

The Fleet and Family Support Center is located in the Village Forum with the Navy Lodge on the Support Site. To report child or domestic abuse contact the Family Advocacy Program at the FFSC duty cell (+39) 331-691-8268.

Contact Information:

• Family Advocacy Program
• FFSC FAP Duty Cell +39 3316918268
• Commercial: 081-811-6372 DSN: 314-629-6372
• For emergencies anytime, please call On Base: 911 or Off Base: 081-568-4911
• email: NSANaplesFFSC@us.navy.mil

Sexual Assault Prevention and Response Program:

The Sexual Assault Prevention and Response Program offers prevention education, victim intervention services, and comprehensive victim advocacy to victims of sexual assault. If you have been sexually assaulted, call the 24-hour crisis hotline +39-335-640-6621. A Victim Advocate will be assigned to you. The advocate will provide you with the information you need, explain to you the reporting procedures, assist you throughout the course of the process and answer your questions.

DOD Safe Helpline can be accessed toll-free by calling DSN: 94-877-995-5247 or Comm: 001-877-995-5247. Sexual Assault is taken very seriously by the Naval Support Activity Naples Command. It is our primary goal to keep you safe and provide you with resources to make an informed decision about your reporting options. We respect you, we will treat you with dignity and we will support you. The SAPR Program can provide support if you or someone you know is victimized. Know that you do have rights, and there are options available.