Emergency Assistance

Emergency Communication Services

When a military family experiences a crisis, the American Red Cross is there to help. Wherever their military service takes them, service members can rest assured that the Red Cross will deliver notification of an emergency such as the death or serious illness of an immediate family member, as well as the good news of the birth of a service member's child or grandchild.

Twenty-four hours a day, 365 days a year, the Red Cross relays urgent messages containing accurate, factual, complete and verified descriptions of the emergency to service members stationed anywhere in the world, including on ships at sea and at embassies and remote locations.

Even if the service member receives an email or phone call from home, Red Cross-verified information assists the member and their commanding officers with making a decision regarding emergency leave.

Knowing in advance that communication links, access to financial assistance and information and referral will be available in an emergency brings peace of mind to service members and to the families from whom they are separated.

Additional Services

In addition to emergency communications, the Red Cross offers classes in Resiliency and Mental Wellness, CPR Community First Aid and Safety, Babysitting, Disaster Preparedness Information, and International Humanitarian Law. Red Cross Swimming and Life Guarding courses are conducted by MWR.

Red Cross volunteers provide service in the Naples/Gaeta community in the hospital, dental clinic, elementary and high schools, library, Fleet and Family Services, the Commissary, and the Red Cross office. The American Red Cross provides emergency message coverage 24 hours a day, seven days a week.

How to Contact the Red Cross for Assistance

The American Red Cross Emergency Communications Center is available to help seven days a week, 24 hours a day, 365 days a year. There are three options to initiate an emergency message: 1) Call 877-272-7337 (toll-free), 2) text:"GETHEROCARE" to 90999, or 3) start a request online at https://www.redcross.org/get-help/military-families/emergency-communication.html.

 You qualify if you are, or if you are calling about/on behalf of:

• An active duty in the Army, Marines, Navy, Air Force or Coast Guard
• An activated member of the Guard and Reserve of all branches of the U.S. Armed Forces
• A civilian employed by or under contract to the Department of Defense and stationed outside the Continental United States
• A cadet or midshipman at a service academy; ROTC cadet on orders for training
• A Merchant Marine aboard a U.S. Naval Ship

Information to Have Ready

When contacting the Red Cross about an emergency message, be prepared to provide the following information (if you do not have all of the information, please use the phone option):

Service member information:

• Full legal name
• Rank/rating
• Branch of service (Army, Navy, Air Force, Marines, Coast Guard)
• Social Security number or Date of Birth
• Military unit address
• Information about the deployed unit and home base unit (for deployed service members only)

Information about the emergency

• Name and contact for the immediate family member experiencing the emergency (could be spouse, parent, child/grandchild, or grandparent)
• Nature of the emergency
• Where the emergency can be verified (hospital, doctors office, funeral home)

Things to Know:

• The American Red Cross does not authorize emergency leave for members of the United States military. The Red Cross role is to independently verify the emergency, enabling the service member’s commander to make an educated decision regarding emergency leave and then to provide transportation assistance and/or financial assistance if needed.
• The American Red Cross facilitates emergency financial assistance on behalf of Military Aid Societies. These Aid Societies determine the financial assistance package that will be offered –   a grant or a loan. The Red Cross is the mechanism to expedite access to these financial resources 24/7.

Local Contact Information

American Red Cross Naples

Capodichino Base, BLDG, 450
PSC 817 Box 27
FPO AE 09622
DSN: 314-626-4788
COMM: 081-568-4788

EMAIL: naples@redcross.org

Since 1904, the Navy Marine Corps Relief Society (NMCRS) has provided over $2 billion in financial assistance to more than 5 million active duty and retired Sailors, Marines and their families and survivors. As a nonprofit charitable organization, we proudly offer financial, educational, and other need-based monetary assistance to all eligible clients.

The Naples NMCRS office, located on Capodichino between Community Bank and the American Red Cross (near the Capo Fitzone pool), is a full service location. We offer interest free loans and grants to assist with emergency transportation, food, rent, utilities, essential vehicle repairs, funeral expenses and more.

We also offer financial education programs, including workshops and classes like Budget for Baby and Baby Basics In addition, our Visiting Nurse program offers in-home and virtual support for prenatal and mother/baby and other medical related health education. A monthly post-partum support group is held on Support Site.

NMCRS also operates the Thrift Shop on Support Site, located behind the Veterinary Clinic, offering affordable household goods, small furniture, toys and gently used clothing and shoes. The Uniform Locker, located in our Capodichino office, provides sailors and marines affordable options for all uniform and uniform related gear including covers, shoes, ribbon and devices.

Our organization also provides a wide range of volunteer opportunities, helping community members maintain and develop professional skills while giving back. We are committed to providing compassionate support and practical solutions to help service members and their families thrive.

For more information, to schedule an appointment, or learn about volunteer opportunities, please stop by our Capo office or reach out directly. You can also visit our Facebook page for the most up to date information on class times, events, and more.

Facebook: Navy-Marine Corps Relief Society Naples, Italy;

NSA Naples NMCRS Thrift Shop
Naples Navy Marine Corps Relief Society 

Financial Support & Uniform Locker Office: Capodichino, Bldg. 450 Between Community Bank and the American Red Cross (Near the Fitzone Gym) 

• Office Hours: Monday through Thursday 9 a.m. to 2 p.m. 
• Office DSN: 626-3913 Commercial: 081-568-3913 
• Urgent After Hours: +1 703-625-5831 (EST)  
• naples@nmcrs.org
• After Hours Emergency Travel Calls: American Red Cross 24/7 Hero Care 1-877-272-7337

Naples NMCRS Thrift Store: Support Site Bldg. 2088 (behind Veterinary Clinic) Hours Subject to Change Visit Naples NMCRS Facebook for most current and up to date schedule.
Budget for Baby Workshop: Monthly, 3rd Tuesday. Register here:  https://forms.office.com/r/sFTn5AUsy6 

MAKING A DIFFERENCE FOR SAILORS, MARINES AND THEIR FAMILIES

Located at Capodichino, between Community Bank and the Capo Gym, the Navy-Marine Corps Relief Society is a non-profit charitable organization that operates in partnership with the Navy and Marine Corps. The Society provides financial, educational, and other need-based assistance to active-duty and retired Sailors, Marines, their eligible family members, and survivors.

Interest-free loans and grants are available to assist with emergency transportation, food, rent, utilities, essential vehicle repairs, and funeral expenses. Quick Assist Loans up to $1000 are also available to active-duty Sailors and Marines. With 211 worldwide locations on Navy and Marine bases, both ashore and afloat, the Society’s caseworkers are deeply familiar with the unique challenges of military life. They provide compassionate support and realistic solutions to the needs and financial hardships faced by service members and their families. 

NMCRS Naples

• Navy-Marine Corps Relief Society
• Capodichino, Bldg. 450 by Capo Gym
• Office Hours & Uniform Locker: Monday through Thursday 9 a.m. to 2 p.m.
• DSN: 626-3913
• Comm: +39-081-568-3913
• After hours call NMCRS HQ
• Comm: 703-625-5831

After hours emergency travel calls American Red Cross 24/7 Hero Care

• Comm: 1-877-272-7337
• Support Site Thrift Shop hours: Thursday 10 a.m. to 1 p.m.
• email: naples@nmcrs.org
• Facebook: Navy-Marine Corps Relief Society Naples, Italy
• NSA Naples NMCRS Thrift Shop

MAKING A DIFFERENCE FOR SAILORS, MARINES AND THEIR FAMILIES

The Fleet and Family Support Center is located in the Village Forum with the Navy Lodge on the Support Site. To report child or domestic abuse, contact the Family Advocacy Program at the FFSC duty cell (+39) 331-691-8268.

Family Advocacy Program Contact Information:

• FFSC FAP Duty Cell +39 3316918268
• Commercial 081-811-6372, DSN 314-629-6372
• For emergencies anytime, please call on base 911 or off base 081-568-4911
• email NSANaplesFFSC@us.navy.mil

Sexual Assault Prevention and Response Program

The Sexual Assault Prevention and Response Program provides comprehensive trauma-informed services to survivors of sexual assault including education, victim intervention and dedicated victim advocacy.

The SAPR Program prioritizes safety and empowers survivors to make informed decisions regarding reporting options. We are committed to treating all individuals with respect, dignity and unwavering support. If you or someone you know has experienced sexual assault, please contact the 24/7 line at +39-335-640-6621. A victim advocate will be assigned to you and will provide SAPR information, explain reporting options and offer support throughout the process.

Additionally, the DOD Safe Helpline is secure, confidential and anonymous support 24/7 via phone, text or website at DSN 877-995-5247, Commercial 001-877-995-5247, text 55-247 (CONUS), 202-470-5546 (OCONUS), https://safehelpline.org/.