Health Care

The central appointment phone number is 081-811-6000 or DSN 314-629-6000

• Same-day/next-day appointment: DSN 314-629-6271
• Same-day/next-day appointment: 081-811-6271
• Emergency medical department: 314-629-6150
• Ambulance request line: DSN 911 or 081-568-4911

Important Phone Numbers (note: from a commercial line, dial +39-081-811-XXXX. From a DSN line, dial 314-629-XXXX):

If you have questions concerning medical care, direct them to:

• U.S. Naval Hospital, Naples Italy
  Postal Service Center 827 Box 1000
• Fleet Post Office Armed Forces in Europe 09617-1000
  Attention head, patient administration

The Status of Forces Agreement permits the U.S. Naval Hospital to provide medical care to U.S. military personnel both active duty and retired, their bona fide family members, and other specified U.S. personnel who are present in Italy by virtue of their support of NATO organizations. The Naval Hospital is located on the NSA Naples Support Site in Gricignano and has a branch clinic at Capodichino.

Overseas screening: most subspecialty medical and surgical services are not available, to ensure all types of emergency and chronic care, an overseas screening process must be completed by all military, civilian personnel and their family members prior to their arrival in Italy.

Newborn registration: Families expecting a new baby during their tour in Naples should bring their original birth certificates (both parents) and their original marriage certificate. These documents may also be required for passports as well.

Central appointments: Appointments are scheduled by calling the central appointment desk, Monday through Friday, during normal working hours.

Patients with medical problems that exceed local capabilities must be transferred either to local community healthcare services or other military treatment facilities in Europe or CONUS via the military medical evacuation system at great expense.

Primary care clinic: Acute and urgent care appointments may be obtained by calling for a same-day or next-day appointment from the primary care clinic at DSN 314-629-6000 or local commercial 081-811-6000, Monday through Friday, 8 a.m. to 4 p.m.

Emergency Care/Ambulance Request: Emergency care is available in the Emergency Medical Department 24 hours a day, 7 days a week. The ambulance request line is DSN 911 or local commercial 081-568-4911.The Emergency Medical Department phone numbers are: DSN 629-6150 or local commercial 081-811-6150. If an emergency occurs and you need an ambulance, try to have clear directions to the location of the patient.

Powers of attorney: Minor children not accompanied by a parent or legal guardian cannot receive care unless a special power of attorney has been obtained from Naval Legal Services Office and is present in the child's medical record.

• Visit the NSA Naples Facebook page.
• Visit the Commander, Naval Installations Command website.

Dental care is available at the Naval Hospital at the Support Site and Capodichino. The dental clinics provide a wide range of dental services. Priority for treatment is highest for active duty and active duty family members, then retirees, family members of retirees, and DOD civilians, in that order. Appointments may be limited due to staffing constraints. For Support Site appointments call DSN 629-6007. For appointments at Capodichino call DSN 626-4644.

Prosthodontics and Orthodontics are limited in their availability. Prosthodontics is limited by the demand created by active duty personnel. Orthodontic care is provided primarily to continue treatment initiated in CONUS prior to receipt of orders overseas. Patients who have braces placed after receipt of orders to Naples are not eligible for continuation of treatment. Rarely, a few new orthodontic patients are accepted for treatment, and these are selected primarily based upon the severity of the case. It is strongly recommended that patients be in good dental health prior to departing the United States for their assignment to the Naples area.

DOD civilians and their family members are eligible for “space available care”. Federal law makes DOD civilians INELIGIBLE for prosthodontics and orthodontics, even if treatment was started prior to receipt of their job assignment to Naples. A fee for treatment, as determined by DOD, is charged for all dental work and services rendered to DOD civilians. Space availability is extremely limited for DOD civilians and their family members, and it is strongly recommended that all dental treatment be completed prior to arrival in the Naples area.

TRICARE

TRICARE Europe offers beneficiaries two options in the TRICARE system. TRICARE Standard is your standard CHAMPUS benefit and will always be available. TRICARE Prime is an enrollment plan for your healthcare. All active duty are required to enroll in TRICARE Prime. By enrolling in TRICARE Prime you will be assigned a Primary Care Manager who is responsible for your entire healthcare needs. Enrolling in TRICARE Prime costs you nothing. If you need to use a provider in the local community (for a covered benefit) you will not incur a cost share or deductible that is incurred under the Standard TRICARE/CHAMPUS plan.

Your PCM will be a military provider located at the U.S. Naval Hospital, Naples, Italy or area Branch Health Clinic - Capodichino. If you need specialty care that cannot be provided at the Naval Hospital, you may be referred to our Preferred Provider Network in the local community. All Preferred Providers meet our credential standards, have signed Memorandums of Understanding with the U.S. Naval Hospital and most speak English. We provide transportation and translation services to PPN appointments when necessary.

For more information about TRICARE please contact the Managed Care Office at the U.S. Naval Hospital, Naples Italy by calling DSN 629-6330/6331 or comm. 011-39-081-6300/6331.

Visit the Naval Support Activity Naples Facebook page or the Commander, Navy Installations Command, website.

When you move, TRICARE moves with you. No matter where you go in the world, TRICARE is there before, during and when you get to your next duty station.

There are steps you need to take to make sure changes to your TRICARE coverage go smoothly. Understand that when you move, you may have to use a different TRICARE option. Visit TRICARE Moving to learn more.

Before you move, you should take care of any routine medical needs, including immunizations, and fill your prescriptions so you have enough while traveling. If you need care during your move, visit TRICARE Getting Care When Traveling to learn what to do.

Filling prescriptions while traveling

You should refill prescriptions before traveling. But if you run out of a prescription drug while traveling, visit TRICARE Filling Prescriptions When Traveling.

Getting dental care while traveling

Getting dental care while traveling depends on your location and whether you are a service member or family member.

• If you are an active-duty service member within the United States or in U.S. territories, and near a military installation, you may be able to get emergency dental care at the dental treatment facility, or DTF, if available. If not, contact the TRICARE Active Duty Dental Care Program before you see a dentist and tell the contractor about your move. You will need to get an authorization before you see a dentist. The Active Duty Dental Care Program will work with you, so you can get care from a local network dentist.
• If you are an active-duty service member at an overseas location, call the TRICARE overseas regional call center to get authorization before you see a civilian dentist.
• If you are an active-duty family member within the United States, in U.S. territories or at an overseas location, you can find out if any nearby military dental treatment facility treats active-duty family members. If you're enrolled in the TRICARE dental program, call the TRICARE dental program contractor or visit their website to find a provider. You will need to get an authorization before you see the dentist.