Health Care

For medical emergencies, patients should go directly to the nearest American or Host Nation medical facility. Patients requiring emergency transportation should call Emergency Services at 112 (Commercial). You may also call the MP station at 0611-143-531-2677 for assistance  or 116 (DSN).

For 24-hour medical advice, call the toll-free Nurse Advice Line at: 800-825-1600.

Baumholder, like most military installations in the Kaiserslautern Military Community, maintains a clinic on the installation. Patients should use the TRICARE Online website or call ahead and make appointments in appropriate clinics to minimize waiting time.

Obstetrics care is provided at the Landstuhl Regional Medical Center.

All enrollees should have a designated Primary Care Manager. If you do not know who your PCM is, look on TOL or ask next time you call for any appointments. For patients requiring specialty consultations or hospitalization services for non-emergency conditions, Baumholder Army Health Clinic staff will refer them to an American facility when possible. We are an easy 40-minute drive from the Army's European referral hospital, Landstuhl Regional Medical Center, which is about 26 miles away. LRMC offers state-of-the-art medical specialties. Expectant mothers are evaluated and cared for throughout their pregnancy at LRMC and through the delivery of their babies. At times, expected mothers may choose to be cared for and have deliveries at host nation medical facilities. To complement our many services, we enjoy a close association with neighboring German hospitals. Our large communities nearby each have emergency rooms. Those are in Birkenfeld, Idar-Oberstein and Kusel. They all provide quality care, including 24-hour-a-day emergency rooms.

Baumholder Army Health Clinic provides quality health care for the Baumholder Military Community.

Appointment Line: (Commercial Line) 06371-9464-1004 (DSN) 314-590-5762 or 314-590-1004

Hours of Operation: Monday - Friday: 0730 - 1630

Clinic Training Closures: 2^nd and 4^th Wednesdays from 1300 -1630

Address: 8741 Fern Street 55774 Baumholder.

For specialty care, you can access Landstuhl Regional Medical Center, which is the largest Military medical facility in Europe.

Commercial Line: 06371-9464-5762

Address: Bldg. 3842/ Dr. Hitzelberger Strase, 66849 Landstuhl

To complement our services, we enjoy a close association with neighboring German hospitals; however, the closest urgent care facility is located in Idar-Oberstein, about 25 minutes away.

When you move, TRICARE moves with you. No matter where you go in the world, TRICARE is there before, during and when you get to your next duty station.

There are steps you need to take to make sure changes to your TRICARE coverage go smoothly. Understand that when you move, you may have to use a different TRICARE option. Visit TRICARE Moving to learn more.

Before you move, you should take care of any routine medical needs, including immunizations, and fill your prescriptions so you have enough while traveling. If you need care during your move, visit TRICARE Getting Care When Traveling to learn what to do.

Filling prescriptions while traveling

You should refill prescriptions before traveling. But if you run out of a prescription drug while traveling, visit TRICARE Filling Prescriptions When Traveling.

Getting dental care while traveling

Getting dental care while traveling depends on your location and whether you are a service member or family member.

• If you are an active-duty service member within the United States or in U.S. territories, and near a military installation, you may be able to get emergency dental care at the dental treatment facility, or DTF, if available. If not, contact the TRICARE Active Duty Dental Care Program before you see a dentist and tell the contractor about your move. You will need to get an authorization before you see a dentist. The Active Duty Dental Care Program will work with you, so you can get care from a local network dentist.
• If you are an active-duty service member at an overseas location, call the TRICARE overseas regional call center to get authorization before you see a civilian dentist.
• If you are an active-duty family member within the United States, in U.S. territories or at an overseas location, you can find out if any nearby military dental treatment facility treats active-duty family members. If you're enrolled in the TRICARE dental program, call the TRICARE dental program contractor or visit their website to find a provider. You will need to get an authorization before you see the dentist.

Non-Emergency Services Provided

Primary Care, including adults, pediatrics, and allergy immunizations:

• Specialty clinics, including optometry, physical therapy, behavioral medicine, early developmental, intervention services, and public health
• Ancillary services, including laboratory, radiology, pharmacy and hearing conservation for Service members.
• Host nation patient liaison services

Emergency Services Provided through:

• Landstuhl Regional Medical Center
• Host Nation Hospitals
• DRK Ambulance Service
• Basic Clinic Information

TRICARE Online Patient Portal

TRICARE Online is a portal for health care services, benefits and health information for the Department of Defense Military Health System.

• TOL users can schedule appointments and order prescription refills.
• TOL provides beneficiaries access to their personal health data with appropriate authentication.
• TOL allows beneficiaries to schedule or cancel real-time Medical Treatment Facilities appointments online for themselves or their family members.
• TOL sends email confirmations and some reminders for appointments.
• TOL allows beneficiaries to request MTF prescription refills online with a link to the TRICARE Mail Order Pharmacy Benefits to the MHS.
• TOL Increases access to care.
• TOL services and support are available anytime, anywhere.
• TOL provides consolidated access to health care resources that support patient empowerment.

TRICARE Europe

Update the Defense Enrollment Eligibility Reporting System to be eligible for any TRICARE Programs.

TRICARE Europe Options:

• TRICARE Prime -- Eligible persons include active duty and command-sponsored active-duty family members. Everyone enrolled in TRICARE Prime Overseas has priority to care with access to care standards. You will be assigned a Primary Care Manager. Continuity of care will coordinate your civilian care and military specialty care for you.
• TRICARE Standard -- Eligible persons include active-duty family members plus retirees and their family members. TRICARE Standard gives you increased freedom of choice with increased cost.
• TRICARE Plus – This plan is offered at the discretion of the commander to retirees and their family members.

TRICARE Benefits

Out-of-Area Care:

• Routine care should be delivered at your MTF.
• Urgent and emergent care should be taken care of at the closest medical facility with the ability to take care of your needs.
• Keep all receipts and other documentation.
• Contact your TRICARE Service Center within 24 hours, when possible.

Nurse Advice Line:

• Operates 24 hours a day, seven days a week
• Determines if a condition is emergency in nature
• Offers guidance on health and wellness matters
• Staffed by registered nurses
• Toll free from many European countries: Germany: 0800-071-3516; Universal International Line: 00-800-4759-2330

Limited TRICARE Benefits for Dependent Parents

Go to Tricare Benefits for Dependent Parents for more information.

Secure Messaging Service

The Army Medicine Secure Messaging Service allows you to send a secure message to your health care provider. When your provider replies, you will be notified at your registered email address. Use this service only for non-urgent communications. RelayHealth website access is from TOL.

Patient Feedback - We look forward to your comments on our services.

• Army Provider Satisfaction Survey
• Interactive Customer Evaluation
• Patient Experience Representative

Behavioral Medicine

We have psychiatrists and psychologists for children and adults, social workers, marriage and family therapists, and more specialists on staff. Services are by appointment with a daily provider for emergency walk-in services. We have primary care, school-based and troop-embedded behavioral health programs. Anger management, smoking cessation, coping skills and anxiety management, plus many more groups and classes, are offered.

Primary Care

We are organized as a patient-centered medical home and strive to care for our patients with a personal touch while keeping the patient as the focus. For patients who require physical exams for schools, sports, scouts, camps, jobs, etc., schedule them well in advance of your needs. Remember that most physicals are good for a full year.

Pharmacy Self-Care

No class is required to use this service. If you have a simple medical condition that requires over-the-counter medication that you could normally purchase without a prescription at a local commercial pharmacy or store, come straight to our pharmacy during operating hours. Our pharmacy staff will discuss your symptoms with you, check your medical record for other prescriptions or conditions and, if appropriate, will give you the over-the-counter medication you need without a clinic appointment. If they cannot assist you, they will direct you to make an appointment with your PCM.

Pharmacy

To save you wait time, refills can be requested easily through TOL or called into our automated refill system at DSN 590-1131 or civilian 06371-86-5601.

Follow these steps:

• Call DSN 590-1131 or civilian 06371-86-5601.
• Press Option 1 (Landstuhl Footprint).
• Press Option 5 (Baumholder).
• Press Option 1.
• Enter your information.

Nurse Advice Line: 0800-825-1600

The Nurse Advice Line is provided for your use 24 hours a day. This advice line can help you understand your illness, how to apply self-care and help you determine the next level of care you need. Use it before going to an emergency room for a non-life threatening injury. Please call Germany Specific: 0800-071-3516, 06371-9464-5762(LRMC) or Universal International Line: 00-800-4759-2330.

Host Nation Patient Liaison Service

Call Landstuhl Regional Medical Center's duty desk at DSN 590-4100 or civilian 06371-9464-5726/4100 to reach our on-call host nation liaison if you are admitted to a host nation medical facility.

U.S. Army Medical Command/Access to Care Standards for appointment

• Acute (new problem/urgent) - 24 hours
• Routine (new problem/not urgent) - seven days
• Wellness and specialty - 28 days
• Follow-ups - per provider guidance

Ways to get Access to Care:

• TRICARE Online Patient Portal
• Baumholder Army Health Clinic Appointment Line (063719-464-5762)
• International SOS (+44 208-762-8133)
• Nurse Advice Line (0800-071-3516)
• Universal International Line (008-4759-2330)