Emergency Assistance

For immediate assistance from a Domestic Violence Victim Advocate, call the 24/7 Victim Advocate Hotline at 910-322-3418.

American Red Cross (ARC) – Service to the Armed Forces (SAF)

Serving Fort Bragg, Pope Army Air Field, Womack Army Medical Center and surrounding communities.

Important American Red Cross Phone Numbers:

• Main Office: Currently Closed for Renovations
  • 1-1139 Macomb Street
  • 910-396-1231 / DSN 312-236-6489
  • Hours: 8 a.m. to 4:30 p.m.
• Womack Location
  • Womack Army Medical Center, Ground Floor, Room CG 1209A
  • 910-907-7124
  • Hours: 8 a.m. to 4:30 p.m.
• Fayetteville Chapter
  • 807 Carol Street, Fayetteville, NC 28303
  • 910-867-8151
• Armed Forces Emergency Service Center, 24/7
  • 877-272-7337

Emergency Communications and Financial Assistance

One of the fundamental missions of the American Red Cross is to keep the American people in touch with their loved ones in the Armed Forces during times of Family crisis. By utilizing the latest technology, the Red Cross assists more than 1,100 military Families daily with urgent messages concerning serious illness, death of a loved one, or the joyous birth of a child. All messages are verified by the Red Cross.

To send a Red Cross message, call 877-272-7337 and press 4. Have the following information regarding the service member when initiating a message: Full Name, Rank, Social Security Number, Unit, Complete Mailing Address, and Rear Detachment Phone (if available).

Active duty military and their Family members who reside in the Fayetteville area and are assigned to Ft. Bragg or Pope Air Force Base should phone the Red Cross Main Office at 910-396-1231 or Womack AMC at 910-907-9124 (8 a.m. to 4:30 p.m.) or the American Red Cross Armed Forces Emergency Service Center at 877-272-7337 (after hours). Families of Soldiers who reside in other areas should contact their local Red Cross chapters for assistance. Families in the Fayetteville area with service members who are not assigned to Fort Bragg or Pope Air Force Base should contact the Fayetteville chapter at 910-867-8151.

Service members seeking emergency financial assistance during duty hours should contact Army Emergency Relief at 910-396-2507/7289 or the Air Force Aid Society at 910-394-2538. If financial assistance is needed for emergency travel on nights, holidays and week-ends, service members should contact the American Red Cross Armed Forces Emergency Service Center at 1-877-272-7337 and press 5. Service members can also email soldierportalhelp@aerhq.org

Health and Safety Services Classes and Disaster Assistance

Contact the Sandhills Chapter of the American Red Cross in Fayetteville at 910-867-8151 for information on locally conducted classes such as CPR, First Aid, Water Safety, Instructor Training, as well as disaster assistance and disaster training classes. These classes are held both on Ft. Bragg and in Fayetteville.

The Sandhills Chapter is located at 807 Carol Street, Fayetteville, NC 28303

Army Emergency Relief Program is available to assist soldiers and their families in the form of interest free loans and grants for emergency travel and other financial emergency situations such as non-receipt of pay, mechanical POV repairs, loss of funds, dental and medical expenses, funeral expenses, rent, food, and utilities. AER is located at the Soldier Support Center on the 3rd floor Bldg 4-2843 Normandy Drive and AER Counselors are available Mon-Fri from 9 a.m.- 4:30 p.m.

Clients who have a time-sensitive Emergency Travel request or need help using the AER portal during office closures, weekends, or holidays can contact an After-Hours Caseworker by emailing: soldierportalhelp@aerhq.org.

For emergency financial assistance after normal duty hours call the American Red Cross at 877-272-7337.

Delayed Arrival

No matter how well you have planned your move, emergencies do happen. If you encounter an emergency that prevents you from signing-in on time, call the Fort Bragg Reception Company Staff Duty number at 910-396-4250.