Base Essentials

Emergency Assistance

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Army
Army Emergency Relief (AER)
201 Lindquist Road
Building 86
Fort Stewart, GA 31314
COMM phone number for Fort Stewart Army Emergency Relief (AER)
912-767-5058
COMM phone number for Fort Stewart Army Emergency Relief (AER)
912-767-5059
EMERG phone number for Fort Stewart Army Emergency Relief (AER)
1-877-272-7337
non-duty hours
FAX phone number for Fort Stewart Army Emergency Relief (AER)
912-767-3195
DSN phone number for Fort Stewart Army Emergency Relief (AER)
312-870-5058
DSNFAX phone number for Fort Stewart Army Emergency Relief (AER)
312-870-3195
EMAILEmail: https://apps.militaryonesource.mil/MOS/f?p=AMS:5:0::::P5_APP_NAME,P5_MSG_TYPE,P5_EID:MilitaryINSTALLATIONS,Installation Address,104700
WEBSITEWebsite: home.army.mil/stewart/index.php/about/Garrison/acs/financial-readiness
Mon. - Fri. 7:30 a.m.-4:30 p.m. Sat., Sun. and Holidays Closed Closed Training Holidays (*Stop seeing clients at 3:00 p.m. unless it is a Red Cross Emergency)
MAPMap: http://maps.google.com/maps?q=+201+Lindquist+Road,+Building+86,+Fort+Stewart+GA+31314

Contact information for key programs and services at this installation.

Emergency Assistance Overview

If you need emergency assistance, you can expect to get help from your installation, your branch of service resources. There are programs to support you in a variety of situations, including victim assistance, emergencies en route and service-specific relief societies. Below, you’ll find types of assistance, contact information, and detailed procedures and guidance to help you through any tough circumstances that you or your family may face.

American Red Cross

Service members assigned to CONUS, Alaska, Hawaii and Puerto Rico military installations can call toll free 1-877-272-7337 to receive assistance during non-business hours or if you are not near a military installation.

Family members of service members assigned to CONUS, Alaska, Hawaii and Puerto Rico military installations, call toll free 1-877-272-7337 to notify a service member of an emergency situation.

Army Emergency Relief

Army Emergency Relief provides emergency financial assistance in the form of an interest-free loan, grant or combination of the two.

The following individuals are eligible for AER assistance:

Soldiers on active duty and their eligible dependents
Army Reserve and National Guard Soldiers activated on Title 10 orders for more than 30 days and their eligible dependents
Soldiers retired for longevity, medical, or upon reaching age 60 (reserve component) and their eligible dependents
Surviving spouses who have not remarried and children of Soldiers who died on active duty or died after reaching retirement eligibility

Emergency assistance through AER can be obtained at Army Community Service, build 86, Monday through Friday, 7:30 a.m. to 4:30 p.m. If emergency assistance is needed after hours, weekends and holidays or if you are not near an AER office, the American Red Cross can assist you and can be contacted at 877-272-7337.

AER can assist with:

Emergency Travel
Natural Disaster (preparation & evacuation)
Mortgage, Rent, Initial Deposit
Temporary Lodging
Food
Healthcare (not covered by Tricare)
Vehicle Costs
Utilities
Funeral Expenses
Basic Essential Furniture
Appliance Costs
Cranial Helmets
PCS Travel
Child Car Seats
Dental Care (for dependents)
Home Repair
Non-Medical Attendant Travel
Invitational Travel Order
Clothing
Immigration & Passport Fees (for dependents)
Special Needs Medical Equipment
Spouse Relicensing / Recertification
Child Care (Army Fee Assistance req.)
Have a request not listed above? Just ask!

AER is unauthorized to assist with:

Divorces
Marriages
Education expenses (AER provides scholarship assistance for Spouses and children, however, AER does not provide zero-interest loans for education expenses)
Purchase/lease of new or used privately owned vehicles and costs associated (for example, taxes, registration, insurance, and transportation)
Travel of non-command sponsored Family members from the continental United States (CONUS) to overseas commands
Ordinary leave or vacation
Liquidation or consolidation of outstanding debts
Business ventures or any similar investment
Funds to replace those overdrawn from a bank account
Civilian court fees, fines, judgments, liens, bail, legal fees, and income taxes, except to prevent immediate privation of Family members
Goods or items for convenience, comfort, or luxury
Continuing assistance
Abortion
Exceptions apply. Talk to your chain of command or nearest AER officer.