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United States Air Force
Navy Marine Corps Relief Society - JB CHS-WS
Building 717, Jefferson Ave.
JB Charleston - WS
Goose Creek, SC 29445
If you need emergency assistance, you can expect to get help from your installation, your branch of service resources. There are programs to support you in a variety of situations, including victim assistance, emergencies en route and service-specific relief societies. Below, you’ll find types of assistance, contact information, and detailed procedures and guidance to help you through any tough circumstances that you or your family may face.
For emergency assistance at JB Charleston please call the Security Forces, 24-hour number at 843-963-3600/2695 or you may contact Sexual Assault, Victim Advocacy 24 hours a day at 843-963-7272. If you are en route and encounter an emergency situation, call 911 or report to your nearest Emergency Room. Notify your chain of command or the appropriate emergency response team at JB Charleston, if there will be a delay in your reporting or if necessary. Your sponsor can also be helpful.
If a military active duty member experiences problems en route to a new base for a permanent change of station, he/she can call or go to the nearest military base or American Red Cross chapter. If financial help does not fall within American Red Cross policy or guidelines, a referral will be made to the appropriate aid society: Air Force Aid Society, Navy/Marine Corps Relief or Army Emergency Relief.
After arriving at Joint Base Charleston, Air Force personnel may contact the Air Force Aid Society at the Military and Family Readiness Center at Joint Base Charleston for guidance and possible emergency financial assistance, if necessary. The Air Force Aid Society can also provide emergency financial assistance on a case-by-case basis based upon need, through either interest-free loans or, when there is a particular hardship, grants. For more information, please call 843-963-4406.
Navy personnel can receive assistance through the Navy/Marine Corp Relief Society. For more information, please call 843-794-7662. These entities may also be reached online under their respective program title. Be advised that you may be able to begin/complete the application for assistance online if needed.
The American Red Cross provides 24 hour service for military emergencies. This service includes communication (i.e., death or critical illness in family and financial assistance for emergency transportation to bedside or funeral of immediate family) and extensions of leave. All messages are verified before being sent - final decision for leave is in the hands of the unit/command.
All messages of critical illness shall include: name of medical authority giving doctor's statement, diagnosis, prognosis, condition, life expectancy, and if presence is requested by medical authority. Messages of death shall include person verifying death, hospital official or the funeral home, date and cause of death, and arrangements.
For emergency notifications to military members call the American Red Cross Emergency Notification Center at 1(877)272-7337 or visit their website at https://www.redcross.org/get-help/military-families/emergency-communication.html.
Red Cross may also provide assistance during unexpected hardship or crisis. For financial, utility, or other resources and information contact the American Red Cross at 1(800)733-2767.
Make sure you have all your important papers/documents with you (orders, passports, medical records, etc.). Numbers for your Commander, Orderly Room and sponsor can be invaluable in case of an emergency while in transit.Dialing 911 on base will reach Security; however, 9-911 will obtain outside ambulance or local rescue squad.
The Salvation Army is another good source of information and resources in cases of unexpected hardship or emergency. Availability of programs and resources may vary, though they can generally provide assistance in a variety of difficulties, such as natural disasters, unexpected hardship, employment, etc.
Contact the Salvation Army-Charleston Office at 843-747-5271 or locate a different Salvation Army by calling 1-800 728-7825.
Planning for your Permanent Change of Station is critical. The more you know the easier it will be and the better prepared you are to deal with the unexpected. This is especially important while you and your family are traveling across country or around the world. Emergencies can happen even with the best of planning, and usually at the most inopportune time.
Trident United Way
The 211 hotline is a just a phone call away or you can search their database to find services. 211 is a Family Child Care program federal designated three digit dialing access to health and human services. It was modeled after the systems for 411 and 911. Alliance for Information and Referral Services and the United Way of America are national partners driving the movement that currently services over 70% of the country. Current services include:
Contact the local 211 hotline by dialing 2-1-1 or 800-922-2283.