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United States Air Force
Fleet and Family Support Center
1005 Jefferson St.
WS- Goose Creek, SC 29445
Moving is a way of life for service members and their families. Resources like MilitaryINSTALLATIONS, Plan My Move and Military OneSource provide important information to help make moving easier. But, for many newcomers, a sponsor adds that personal touch. A sponsor is assigned by a newcomer's gaining unit and helps the newcomer before, during and after a move. If you haven't been assigned a sponsor, you can request a sponsor through your new unit. Units try to match sponsors and service members by rank and family status. We also recognize that the service member isn’t the only one affected by a move, so spouses can also receive training to become a sponsor.
To help prepare sponsors for success, the Sponsorship Program provides training and access to important information and resources. The Sponsorship Program helps sponsors fulfill their duties including:
· Contacting the service member and family with an introductory email
· Staying in contact with the service member throughout the moving process
· Sending information about the new community and duty assignment, responding to questions and providing information about resources
· Confirming transportation and lodging arrangements
· Helping with post office arrangements
· Meeting service members and family members upon arrival
· Going with service members to unit check-in point
· Introducing service members to the Military and Family Support Center and loan closet, if it’s available
· Familiarizing service members and families with the installation and key locations, like the commissary
Note: Responsibilities may vary based on service-specific policies and guidance.
Overall, the Sponsorship Program aims to do the following:
· Provide newcomers with a sense of belonging
· Ease the transition for inbound service members or civilians and their family members
· Increase productivity of service members and loved ones
· Help newcomers make informed decisions
· Cultivate new friendships
· Improve morale
For more information on the Sponsorship Program, contact your installation’s Relocation Assistance Program office or, in the Marine Corps, the Information and Referral office.
Installation youth sponsorship programs facilitate the integration of military connected youth to new surroundings during moves. Primarily directed to preteen and teenaged youth, installation youth programs give youth information and materials on programs and services available at their new location. Where available, youth can exchange emails, talk on the phone or chat online with other youth. The youth program staff at your new installation can offer more information on the youth sponsorship program. Families with children may also want to visit Military Kids Connect, an online community for military children and youth. The site offers games, videos and links to teen-led installation tours.
A sponsor is someone from your new unit or command who is assigned to assist you with settling into your new location. Sponsorship is an official duty.
Your sponsor or gaining unit will provide you with an electronic Sponsor Packet with extensive information on Joint Base Charleston and the community. If you do not hear from your sponsor, you can contact Military Family Readiness-Air Base for assistance at 843-963-4406 or DSN 312-673-4406. Your Sponsor should meet you upon arrival, but in the event they do not meet you upon arrival, the 24-hour check-in point is the Inns of Charleston 843-963-8000 or DSN 312-673-8000.
Upon receiving Permanent Change of Station orders, contact the local base Postal Service Center and complete an AF Form 624 for a change of address. The temporary mailing address for JB Charleston is Rank/Name, Postal Service Center 1 Box 8000, General Delivery, Joint Base Charleston, SC 29404-5361. Your sponsor can assist you with this.
If you have not been assigned a sponsor or have not been contacted by your sponsor, you may request one by contacting your new command. Each separate tenant command is responsible for its own sponsorship program. For more information on requesting a sponsor, contact the administrative offices for your command (see Major Units Listing tab).
All mail should be forwarded to your gaining command's address. Your sponsor can make arrangements for holding your mail until your arrival. If you have questions regarding sponsorship or the process contact Military Family Readiness-Weapon Station at 843-794-7480 or DSN at 312-794-7480