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Department of the Air Force
Personnel Claims Unit Norfolk - Navy
9053 First Street Suite 102
Norfolk, VA 23511-3605
Legal assistance is available to you and your family. Below, you’ll find information about claims and installation specific programs and services. If you have questions, reach out to the legal assistance program at your installation.
Legal assistance is available in Building 1600, 102 E. Hill Blvd., Room 135, Joint Base Charleston, Air Base. At the Weapons Station, it is located in headquarters Building 84, 2316 Red Bank Road, Goose Creek, South Carolina. The legal office serves active-duty members, retirees and family members.
Air Base hours:Legal advice: Tuesday, noon-3 p.m. Active-duty military members in uniform are given priority. All others, 1-3 p.m.Wills are by appointment only: Thursday, 8-11 a.m. Powers of attorney and notary are available Monday-Thursday, 8 a.m.-4 p.m., and Fridays 8 a.m.-1:30 p.m.
Naval Weapons Station hours:Walk-in legal consultation is available Monday, 8-11 a.m. (closed for lunch 11 a.m.-noon). Wills are done by appointment only, Monday, noon-2 p.m.Legal consultation is available by appointment Friday, 8-11 a.m.Notaries and powers of attorney are available Monday-Thursday, 8 a.m.-4 p.m.; Friday, 8-11 a.m.
For all legal assistance appointments, contact the legal office at 843-963-5502 (air base),DSN 673-5502 or 843-794-7500 (Weapons Station).
They can provide the following documents:
Durable powers of attorney
Health care powers of attorney
General powers of attorney
Specific powers of attorney
They can advise you on the following issues:
Powers of attorney
Servicemembers Civil Relief Act
Legal Services Not Available
An Air Force legal-assistance attorney cannot represent members in court or in an administrative hearing. Legal-assistance attorneys cannot offer legal advice on criminal issues, official Air Force matters (such as promotions, assignments or administrative actions), the legal concerns of another person, real estates sales/closing documents or matters involving your personal business or commercial enterprises (except Servicemembers Civil Relief Act issues). In these cases, or in other cases requiring specialized knowledge of particular areas of the law, the legal office may recommend consultation with a civilian attorney.
Visit the Air Force Legal Assistance website to complete a will questionnaire and for useful legal information.
Please note: Legal-assistance attorneys are advisers only.
All Household Goods Claims are now processed through the AF Claims Service Center (AFCSC).
To process a claim, please follow the following steps:
File DD 1840/1840R, Notice of Loss/Damage (Pink Form) online within 75 days from date of delivery. Or you can mail directly to the carrier. If you moved with the web-based Defense Personal Property (DPS) system, file Loss/Damage on-line within 75 days online.
File within 9 months directly with carrier to get full replacement value. Beyond 9 months, file with AFCSC. If you file with AFCSC, you must file within two years and you will only be reimbursed for depreciated replacement costs. For access on a non-Government computer, call 1-877-754-1212. Air Force Legal Assistance Website
Claims paperwork is available at the Base Legal Office and you can mail your completed paperwork to AFCSC. If you have any questions, you may call the AFCSC Helpdesk at DSN 312-986-8044 or 1-877-754-1212.
Air Force Legal Assistance Website
The Air Force JAG Corps created the new Air Force Legal Assistance Website, for active duty, reserve component members, retirees, and dependents. Because it is a public site, clients may access the site's features from the comfort of their homes without a CAC card. The site's features include legal topics such as wills and family law issues; legal worksheets (questionnaires for will, living wills, and powers of attorney); and an online survey. While the website increases convenience for clients, everyone should note the following: Information on the website is for educational and informational purposes only. Clients will not have the ability to print a legal document (will, power of attorney, etc.) from the website. Clients will need to visit the legal office and provide their ticket numbers to obtain their legal documents. The website is designed for client convenience, but no one is required to use the website prior to visiting the legal office.
The Legal Assistance Department provides Defense legal assistance services to Active Duty members of the U.S. Navy, Defense services will be done remotely from the Mayport Navy Legal Service Office (NLSO), 904-270-5245 or the Kings Bay Navy Legal Service Office (NLSO) 912-573-3935.