Joint Base Charleston  Military and Family Support Center

Your Military and Family Support Center provides relocation assistance to help make PCS moves as smooth as possible. Resources include:

• PCS planning: Most relocation assistance programs offer consultations to help you with the moving process. If this your first military move, your first time moving overseas or you have challenging or complex circumstances contact your installation Relocation Assistance Program as soon as possible for support.
• Plan My Move: An online Defense Department relocation tool that provides you with customizable checklists and links to helpful resources for the tasks ahead.
• Military OneSource: A website and call center that offer 24/7 support for moving information and resources. Learn more about PCS basics and download this fact sheet 7 Steps to Make Your Household Goods Move a Smart Move. For comprehensive moving resources and information, including Defense Personal Property log in details, visit Moving Your Personal Property.
• Workshops and briefings: Workshops vary by location. You may find classes on housing options, moving with children, moving with pets and more.
• Predeparture briefings: These sessions provide essential information about your move and may be required for some populations.
• Special needs: If you have a child or family member enrolled in the Exceptional Family Member Program, contact your installation EFMP-Family Support office to assist you.
• Settling-in services: Look for welcome programs or local area tours that may offered. Overseas services may include introductory language classes and cultural awareness activities.
• Foreign-born spouse support: Assistance includes information and referral to resources such as immigration and naturalization.
• Emergency assistance: Sometime emergencies occur while moving. The Military and Family Support Center has the resources to provide emergency financial assistance, as well as information and referrals.
• Authorized housing flexibility options: Eligible service members with PCS orders may be entitled to flexibilities such as extended stays in government housing and early housing eligibility. Contact your military personnel office for more information.
• Spouse licensure reimbursement: Your service branch may reimburse spouses up to $1,000 for relicensure and certification costs resulting from relocations or PCS moves. See this Military OneSource article Transferring Your Professional License for more information and specific service branch policies.

If you have PCS orders to Joint Base Charleston, visit the Family Center Relocation Assistance Office at your current installation for relocation information and planning assistance. There you will receive entitlement information from the experts and answers to your questions. Your local Personal Property office will also be good source of information.
Settling in services at Joint Base Charleston includes:

• Individual Consultation
• Spouse Orientations (Military Spouse 101 and Heart Link)
• Employment Assistance for Spouses and members transitioning out of the military (separatees and/or retirees as well as their family members)
• Multi-media resource room with Internet, email access
• Local area information (Maps, brochures, e-Sponsor Package, etc.)
• Child Care for PCS funded by the Air Force Aid Society (20 hours of free child care)

In addition to the standard resources, our Loan Locker consists of microwaves, small appliances, and pre-made Dish Packs.  Personnel assigned to Joint Base Charleston may borrow items for up to 30 days; however, we are flexible with the length of time.

No matter how many moves you have made, always ask for a sponsor. It is always good to have a contact at the gaining base, if not for you, for your spouse. The relocation team offers a full-service, customer-friendly environment in which to make this your best move yet. No matter how well you have planned, emergencies do happen. Stay in touch with your sponsor and keep them informed of your travel plans.

Before the movers arrive, complete a thorough inventory of your household goods - when the movers arrive there is too much going on to attempt to do it then. Make sure you have all your important papers with you and not packed with your household goods.

Relocation Assistance

Air Force

There are a multitude of resources and services offered by the Military & Family Readiness Center-Air Base (M&FRC-AB) and other base agencies that will help you to make a smooth transition. At the M&FRC-AB, newcomers can receive vouchers for up to 20 hours of free child care funded by the Air Force Aid Society. Spouse employment and education assistance is available for spouses seeking employment or continuing their education. The Discovery Center has computers with Internet access as well as a copier, fax, and scanner. Budgeting assistance and the Air Force Aid Society are available for unexpected expenses due to PCS. For more detailed information, call the M&FRC-AB at (843) 963-4406 (DSN 312-673-8883.

All spouses new to the area are encouraged to visit the M&FRC-AB in Bldg 500 to get a personal orientation. Air Force Spouses are welcome to attend Newcomers Orientation along with their servicemember. Servicemembers are scheduled for Newcomers Orientation shortly after arriving to Joint Base Charleston.

Navy

The Military & Family Readiness Center (M&FRC-WS) staff can help with information, phone numbers, and points-of-contact for civilian and military resources such as the Exceptional Family Member Program (EFMP), child care, employment, housing, immigration, food resources, and financial planning. The M&FRC-WS is your connection to information pertaining to the Charleston area and communities. We invite you to visit the M&FRC-WS in Bldg 755 to discover all we have to offer. You can reach us at (843) 794-7480 (DSN 312-794-7480).

M&FRC-WS has a limited loan closet. Kits include appliances (coffee pot, iron, and toaster), and kitchen basics loaner kit (dinner service and cutlery for 4, pots and pans, bowls, etc.) A copy of your PCS orders and a valid military ID enables you to borrow items until your household goods arrive.