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United States Air Force
377th Medical Group
1501 San Pedro SE
Albuquerque, NM 87108
Mental Health Appointments
Health care services provided by the Department of Defense are available to you and your family at your installation. We know that finding the right health care is important, especially in special circumstances such as emergency or during recent move. Here, you’ll find information and options about the services you have regarding healthcare.
The 377th Medical Group is located off base behind the Veteran Affairs Medical Center and is part of a joint venture with the Albuquerque Veterans Affairs Medical Center. Kirtland Air Force Base is in TRICARE West region and provides medical care to Department of Defense beneficiaries. For more information, visit the TRICARE West website or call 844-866-9378. To access all medical clinics, as well as make primary care or urgent care appointments, call 505-846-3200 or DSN 312-246-3200.
When you move, TRICARE moves with you. No matter where you go in the world, TRICARE is there before, during and when you get to your next duty station.
There are steps you need to take to make sure changes to your TRICARE coverage go smoothly. Understand that when you move, you may have to use a different TRICARE option. Visit Moving to learn more.
Before you move, you should take care of any routine medical needs, including immunizations, and fill your prescriptions so you have enough while traveling. If you need care during your move, visit Getting Care When Traveling to learn what to do.
Filling prescriptions while traveling
You should refill prescriptions before traveling. But if you run out of a prescription drug while traveling, visit Filling Prescriptions When Traveling.
Getting dental care while traveling
Getting dental care while traveling depends on your location and whether you are a service member or family member.
With permanent change of station orders, ask for a copy of your medical and dental records from your military treatment facility and the dental treatment facility. Do this at least one month before your PCS date. The MTF should also transfer a copy of your record and any family records to your new duty station or you may be able to hand carry them to your new duty station.
If you want someone else to be able to get medical or dental information on you or your family while you are moving, you need to complete a DD Form 2870, "Authorization for Disclosure of Medical or Dental Information."
For more information on getting copies of medical records, visit Request Copies of Medical Records.
Medical CareThe 377th Medical Group provides medical care to Department of Defense (DoD) beneficiaries and is part of a joint venture with the Albuquerque Veterans Affairs (VA) Medical Center. This joint venture provides many services of a major medical center. Military active duty, family members of active duty, retired military and family members of retired military are entitled to receive this care. The 377th Medical Group is located off-base behind the VA Hospital, off Gibson Blvd take San Pedro or San Mateo SOUTH and go behind the VA Hospital. They are closed on the last Wednesday of the month for training day.
For the 377th Medical Group In-processing report to Public Health from 0700-1200, Mon-Fri, for more information call 505-846-3397.
The BX Pharmacy will be utilized to fill the following prescriptions: Off Base Provider electronic prescriptions, handwritten prescriptions, faxed prescriptions and all call-in refills.
The Main Pharmacy will be utilized to fill prescriptions ordered by 377th Medical Group Providers only.
For more information, call (505) 846-5770.
Medical care services are offered on a priority basis.
Family Health Clinic
Family members of active duty, along with retired military and their family members will be seen in the Family Health Clinic.
To book an appointment: (505) 846-3200
War Fighter Clinic
All Active Duty Non PRAP/Non Flyers will be seen in the Warfighter Clinic:
To send a secure message to the provider team: www.TOLSecureMessaging.com
Walk-in hours: Monday through Friday, 7 - 11 a.m. and 1 - 2:30 p.m. for the following services:
Sore throat, Pregnancy test, Injections (B-12 and Depo-Provera), Ear irrigation, Wart treatment, Dysuria/UTI (pain/burning with urination, urinary urgency and/or frequent urination).
***B-12, Depo-Provera and Wart treatment require initial provider visit***
About us: At the Warfighter Clinic we treat all acute illnesses, perform personal health assessments, and offer clinical procedures such as Toenail removal, IUD insertion/removal, and Shave Biopsy. We also make referrals to off base providers as needed
If care is unavailable on the installation and your Primary Care Manager (PCM) is located at the 377th Medical Group, approval can be received to get authorization to use off-base providers by calling the appointment line at (505) 846-3200 or call MHS Nurse Advise Line 24/7 1-800-874-2273, opt 1. Urgent care is defined as a medical condition that is not life threatening but should get medical attention within 24 hours. Emergency care definition: “a potential threat to life, limb, eyesight, or to prevent undue suffering.” Under the “Prudent Person” concept, it is your judgment to declare a condition as needing Emergency care. IMPORTANT: ADSMs there is a requirement to get a prior authorization to get a Prior Authorization for Urgent Care, and you must ‘Notify the PCM’ after Emergency Care within 24 hours. This can be done by calling the 24-hour ‘main menu’/appointment line (505) 846-3200.
If you are having a true emergency (a threat to life, limb, eyesight or to prevent undue suffering), CALL 911 or go to the nearest Emergency Room. IMPORTANT: the VA Emergency Room cannot treat children or any OB/GYN patients. The emergency room locations in the Prime Network are UNM Hospital at 2211 Lomas Blvd, Presbyterian Kaseman Hospital at 8300 Constitution Ave NE, and Presbyterian Hospital at 1100 Central Ave SE.
For questions or assistance with medical issues the Health Net Federal Services toll free line (1-844-866-9378) is available 24 hours or http://www.tricare-west.com/.
Dental care services are available to active duty military only. Only emergency dental care is offered to other eligible individuals. When services are unavailable, those eligible for medical/dental care are referred to TRICARE. For the TRICARE Dental Program (TDP) you can call United Concordia 1-844-653-4061 or https://secure.addp-ucci.com/ddpddw/.
TRICARE offers eligible beneficiaries three choices:
Defense Enrollment Eligibility Reporting System (DEERS) -- is a worldwide data base of military families, retirees and others covered by TRICARE. The Defense Department uses DEERS to check who is eligible for TRICARE benefits. Congress directed that the system be developed to make it easier to plan and distribute resources and to prevent illegal use of military benefits. The DEERS system helps service families by protecting the health benefit for those who are actually entitled to care.
In the United States, all service families should already be enrolled in DEERS. Active duty and retired personnel are automatically enrolled, but their family members must be registered by their sponsor to make sure they are correctly entered into the system. Even though TRICARE and the services frequently remind people to keep their DEERS information up-to-date, family members may not realize that they need to be properly enrolled before their claims will be paid. Eligible family members of reservists and National Guard members who are activated for 30 days or more are considered on active duty, and their parent command should assist with DEERS enrollment.
Family members who are not enrolled, or who are not sure about it, should contact a military personnel office. Military sponsors and family members must report any changes in status (discharge, births, divorce) or location to the nearest personnel office of any uniformed service immediately, to avoid claims problems. DMDC/DEERS support office (DSO) 1-800-538-9552 or https://www.dmdc.osd.mil/milconnect/.