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Department of the Air Force
Kansas Road
Bldg 460
RAF Mildenhall
Bury St Edmunds, Suffolk United Kingdom 09459-4702
+114-41-638-54-3406
314-238-3406
314-238-3514
+114-41-638-54-3514
If you need emergency assistance, you can expect to get help from your installation, your branch of service resources. There are programs to support you in a variety of situations, including victim assistance, emergencies en route and service-specific relief societies. Below, you’ll find types of assistance, contact information, and detailed procedures and guidance to help you through any tough circumstances that you or your family may face.
The Air Force Aid Society (AFAS) provides interest-free loans and grants to active duty Air Force members and their families, Retired Air Force members, dependents of deceased Air Force members, as well as Air National Guard and Reserve personnel serving on extended active duty. Assistance is given in situations such as:
All requests are considered on a case-by-case basis. Generally speaking, the AFAS does not provide financial assistance for custody disputes, paying of legal bills or court fees. These are special cases and must have HQ AFAS approval. To learn more about AFAS assistance, contact your Military and Family Readiness Center (M&FRC) at DSN 314-238-3406 or After Hours: 877-272-7337.
AFAS emergency assistance after normal duty hours (after 5 p.m. on weekdays), on weekends and holidays is provided through the American Red Cross in the United States. Members can contact the American Red Cross at www.redcross.org or call 1-877-272-7337.
The assistance is limited to actual emergencies that cannot wait for normal duty hours. If additional funds for food, lodging, etc. are required along with airfare, these funds (if approved) will be sent via Western Union, where and when available, to the destination location. During duty hours Monday - Friday 8 a.m. - 5 p.m. members requiring emergency financial assistance should contact the M&FRC at DSN 314-238-3406 or +11-44-(0)1638-54-3406.
The American Red Cross through its service to the Armed Forces branch provides support to members of the US Armed Forces, veterans, retirees, DoD civilians their families.
They ensure people:
Contact information:
Before you leave make sure you have all important papers with you - not packed with your household goods. Make sure you have important phone numbers (your new squadron commanders' support staff, transportation info, your sponsor, etc.). Your sponsor can be invaluable in case of an emergency while in transit.
The Military and Family Readiness Center serves its community as an information and referral agency. Please refer any questions to them at DSN 314-238-3406, 011-44-1638-54-3406.
If you have tried to make contact with your sponsor, supervisor and first sergeant without success, and you need urgent assistance, please call Command Post at 01638 542121 (within the UK), or 011-44-16-3854-2121 from outside the UK. They are available 24 hours a day and will contact your sponsor or first sergeant for you anytime, night or day.
If you have missed your planned transportation after arrival in the U.K. (perhaps due to your flight being delayed), then please call Outdoor Recreation at 01638 544283, or RAF Lakenheath Outdoor Recreation at 01638 522146 (during duty hours), or one of the taxi companies authorized to access the base for assistance. Expect at least a 2-hour wait for transportation from the Lakenheath/Mildenhall area to pick you up at Heathrow airport. Any companies listed are suggestions only, and not federally endorsed by the DOD:
Food Pantry
Located in building 215, (behind the Bob Hope Community Center) room 103.
The food pantry is available on an as-needed basis. Contact your First Sergeant or Military and Family Readiness Center for any extra assistance.
Hours of operation:
Wednesdays 11 a.m. - 1 p.m.
Thursdays 4 p.m. - 6 p.m.
Team Mildenhall's Food Pantry is driven to gather and provide food to address any hunger/sustenance needs that our airmen and their families may have. Items available may include:
Salvation Army
No Salvation Army is available in the area; however, there are many charity shops in the region to find discounted items.
Emergency Phone Numbers
It is important to note that the emergency phone number for off base is 999. If calling for RAF Mildenhall emergency services call 01638 547999 from your cell phone. For RAF Lakenheath emergency services call 01638 527911.
Release 2022.09.14.1