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Army Community Service - Army Emergency Relief (AER)
St-Stevens-Woluwe Belgium 1932
Contact information for key programs and services at this installation.
If you need emergency assistance, you can expect to get help from your installation, your branch of service resources. There are programs to support you in a variety of situations, including victim assistance, emergencies en route and service-specific relief societies. Below, you’ll find types of assistance, contact information, and detailed procedures and guidance to help you through any tough circumstances that you or your family may face.
Army Emergency Relief
Army Community Service at United States Army Garrison Benelux - Brussels operates the Army Emergency Relief program. ACS is also the point of contact for Navy-Marine Corps Relief Society and Air Force Aid Society. AER provides emergency financial assistance to soldiers, active duty and retired, their dependents, and surviving spouses and orphans of deceased soldiers/retirees. AER also offers scholarship opportunities for college-aged dependents and spouses. For further information, call DSN 314-597-7361 or from a civilian phone 011-32-65-75-7361.
Army Emergency Relief afterhours
If you are in need of AER assistance outside of normal duty hours, you must phone the American Red Cross Emergency Communication Center at 001-877-272-7337. It is available 24 hours a day, seven days a week and 365 days a year.
Traveling by car
If coming to Brussels by car, it is advisable to map out U.S. military installations that are on your itinerary (or close to it). In Belgium, you can call the Military Police Station at USAG Benelux - Brussels, if you run into a problem.
Car emergency procedures
If you break down on the highway (autoroute/snelweg), stay clear from traffic. You must put on your reflective vest and place your emergency warning triangle 100 meters behind the vehicle. Use your cellphone to ask for help.
Emergencies in Belgium
COM 02/280-9760DSN 314-597-9760
If you are already a member of an automobile association such Allgemeiner Deutscher Automobil-Club in Germany or Touring Secours for Belgium, for instance, call them for assistance.
Domestic Abuse (Intimate Partner Violence)
If you are in an abusive relationship and feel unsafe, please contact the military police immediately for assistance. The Family Advocacy Program Victim Advocacy Service provides a 24/7 hotline for information about reporting options, referral to support services (e.g. medical, legal, counseling and social services), agency coordination, crisis support and shelter placement. Our FAP victim advocates are available to empower victims throughout the reporting process and obtaining services. Restricted reporting options (no law enforcement or command involvement) can only be filed with the FAP manager, FAP victim advocate, health care provider, or social work services (in the Behavioral Health Department of the Supreme Headquarters Allied Powers Europe or Brussels Healthcare Clinic.)
Family Advocacy 24/7 Hotline (0032) (0)472-90-1137Domestic Violence 24/7 Hotline (0032) (0)472-90-1068SHARP Sexual Assault 24/7 Hotline (0032) (0)476-76-2264
Red Cross functions for the USAG Brussels community are now covered from the Spangdahlem office. The Spangdahlem American Red cross contact information is as follows: DSN 314-452-9440; CIV 0049-6565-619-440/241.
Red Cross After hours
For after hours and weekend emergencies please call 001.877. 272.7337