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United States Army
Welcome Center/Lodging/IT Training & Official Travel
Bldg 7550 Benning Road
Fort Jackson, SC 29207
When you arrive at your new installation, you’ll need to follow installation-specific procedures. Each installation and service handles in-processing differently. Here, you can find installation-specific guidelines and a list of documents to bring with you when checking- in. Reach out to the contacts provided if you have specific questions.
Military All permanent party Soldiers are to report to Room 200, 5450 Strom Thurmond Boulevard, during the hours of operation of 0730-1700, Monday thru Friday. (NOTE: The in-processing office is closed on Federal holidays and 1st and 3rd Thursday of the month from 1330-1700.) All incoming permanent party Soldiers that report after normal duty hours are to report to the IHG Army Hotel/Welcome Center, located at 7550 Benning Road to sign in to Fort Jackson. Upon checking-in, Soldiers will be provided with the schedule for their One-Stop-In-Processing and Post Newcomer Orientation.
Soldiers must bring the following forms to in-process at Fort Jackson, SC:
Incoming Department of Army Civilians should report to the Civilian Personnel Advisory Center (CPAC) located at 5450 Strom Thurmond Blvd, Room 229, on date provided by CPAC.
Army Community Service (ACS) is located at 9810 Lee Road and can help you and your family get settled in. Please call ACS for more information at 803-751-5256.
All Soldiers must be in uniform to in-process. The duty uniform at Fort Jackson, SC is ACU's/OCP's. Be sure that you have enough uniforms with you to begin duty after in-processing.
The sponsor's duty during in-processing is to provide accurate, timely information and other support needed to minimize problems with relocating. To get the benefits of the Sponsorship Program, Soldiers must fill out the DA Form 5434 (Sponsorship Program Counseling and Information Sheet).
Many families have important papers and documents that they cannot afford to lose. These papers are difficult to replace. Do not pack these items in your household goods shipment. Hand carry the following list of items: Passports; Immunization records; Official birth, marriage, divorce, adoption or death certificates; Wills; Power of Attorney; Naturalization papers and complete information on citizenship proceedings; Tax records and other documents necessary to file taxes; House and property deeds and associated paperwork; Military records; Bank Books; Savings Bonds and other Securities; Social Security Cards; Car titles and Shipping papers; Sales receipt for household furniture and other high value items and Household shipping inventories; and school records. You will also need your Personnel, Finance, Medical and Dental records. There may be other important papers that you will need to carry.
Temporary Lodging can be arranged through the IHG Army Hotel Fort Jackson, open 24 hours, 7 days a week. The hotel is located at the intersection of Marion Ave and Benning Road. From Gate 2, continue on Strom Thurmond Blvd and make left turn at the 3rd traffic signal, Marion Ave. Use the right lane at the fork, hotel is on the right.
From Gate 4, make right turn at Dixie Road, turn left at Hampton Parkway, turn right at Marion, turn left at Benning Road and the hotel is on the right. The hotel can be reached at 803-782-9802 or at its website. If you have a pet, please make sure you contact the hotel directly, not through their toll-free number. IHG Army Hotel Fort Jackson facilities are open to military personnel (all ranks/grades), their family members, guests, and retired military and their guests. Arrangements for on-post temporary lodging, as well as referral for off-post temporary lodging, can be obtained from this facility. We recommend that you make hotel reservations well in advance of your arrival. During the PCS season on post lodging is often fully booked. If you have reservations please make sure you keep your confirmation number with you, as this is your proof of reservation. Without your reservation number, your room may be assigned to someone else.
If you get married before you PCS, you must inform your Commander and follow the procedures exactly as you are given them. The military will not pay for travel and housing of your spouse if you do not follow proper procedures. Make sure your PCS orders states with "dependent."