Health Care

TRICARE: 800-444-5445

Nurse Advice Line: calling from the continental United States -- 800-874-2273, Option 1; outside the United States -- MHSNurseAdviceLine.com

Federal Employees Dental and Vision Insurance Program (dental): 877-888-FEDS or 877-888-3337

Joint Expeditionary Base Little Creek:

Hospital medical treatment facility, call 757-953-8351
1035 Nider Blvd., Suite 100, Virginia Beach, VA 23459-2731

Business hours: Monday, Tuesday, Thursday, and Friday, 7 a.m.- 5 p.m.  Wednesdays, 8:30 a.m. - 5 p.m.
Primary care hours: Monday, Tuesday, Thursday, and Friday, 7 a.m.- 5 p.m.  Wednesdays, 8:30 a.m. - 5 p.m.
Appointments, Hampton Roads appointment center: 866-645-4584

Dental clinic: 757-953-8334
Pharmacy and refills: 757-953-6337

Main pharmacy: Monday, Tuesday, Thursday, and Friday, 7 a.m.- 4 p.m.  Wednesdays, 8 a.m. - 4 p.m. Closed on weekends and major Federal holidays
Drive-through refills: Monday-Friday, 7:30 a.m.-4 p.m. Close on weekends and major Federal holidays

Joint Expeditionary Base Fort Story:

Dental clinic appointments: 757-422-7077

Active Duty

Active Duty Personnel receive dental care at one of the branch dental clinics in the area:

• Naval Dental Clinic, Norfolk: 757-953-8635
• Branch Dental Clinic, Boone Health Clinic Little Creek: 757-953-8334/8335
• Branch Dental Clinic, Health Clinic Naval Shipyard Norfolk:757-953-6509
• Branch Dental Clinic, Health Clinic NAS Oceana: 757-953-3917
• Branch Dental Clinic, Health Clinic Yorktown: 757-953-8454

FEDVIP: https://www.benefeds.com/ 

When you move, TRICARE moves with you. No matter where you go in the world, TRICARE is there before, during and when you get to your next duty station.

There are steps you need to take to make sure changes to your TRICARE coverage go smoothly. Understand that when you move, you may have to use a different TRICARE option. Visit TRICARE Moving to learn more.

Before you move, you should take care of any routine medical needs, including immunizations, and fill your prescriptions so you have enough while traveling. If you need care during your move, visit TRICARE Getting Care When Traveling to learn what to do.

Filling prescriptions while traveling

You should refill prescriptions before traveling. But if you run out of a prescription drug while traveling, visit TRICARE Filling Prescriptions When Traveling.

Getting dental care while traveling

Getting dental care while traveling depends on your location and whether you are a service member or family member.

• If you are an active-duty service member within the United States or in U.S. territories, and near a military installation, you may be able to get emergency dental care at the dental treatment facility, or DTF, if available. If not, contact the TRICARE Active Duty Dental Care Program before you see a dentist and tell the contractor about your move. You will need to get an authorization before you see a dentist. The Active Duty Dental Care Program will work with you, so you can get care from a local network dentist.
• If you are an active-duty service member at an overseas location, call the TRICARE overseas regional call center to get authorization before you see a civilian dentist.
• If you are an active-duty family member within the United States, in U.S. territories or at an overseas location, you can find out if any nearby military dental treatment facility treats active-duty family members. If you're enrolled in the TRICARE dental program, call the TRICARE dental program contractor or visit their website to find a provider. You will need to get an authorization before you see the dentist.

With permanent change of station orders, ask for a copy of your medical and dental records from your military treatment facility and the dental treatment facility. Do this at least one month before your PCS date. The MTF should also transfer a copy of your record and any family records to your new duty station or you may be able to hand carry them to your new duty station.

If you want someone else to be able to get medical or dental information on you or your family while you are moving, you need to complete a DD Form 2870, "Authorization for Disclosure of Medical or Dental Information."

For more information on getting copies of medical records, visit TRICARE Request Copies of Medical Records.

If you use TRICARE Standard/Extra, the Hampton Roads area has many excellent facilities to meet your health care needs. You will find several private hospitals, outpatient treatment facilities, medical practices and many specialty clinics. For more information regarding your choices, call Humana Military at 800-444-5445, or visit their website.

Charette Health Center

The Charette Health Center, Portsmouth (informally known as Portsmouth Naval Medical Center- NMCP) provides a comprehensive range of emergency, outpatient and inpatient health care services to active-duty Navy and Marine Corps personnel, their families and the many retired military members in the Hampton Roads area. There are about 450,000 active-duty, retired and dependent military members who are eligible to use this facility and its clinics.

Hampton Roads Health Clinics

There are seven branch health clinics and three TRICARE Prime clinics in the Hampton Roads region to meet the medical needs of service members and families. Personnel should contact the health care facility nearest them to obtain information on the availability of services.  

Sewell’s Point Health Clinic, Norfolk: 757-953-9000

Boone Health Clinic Little Creek: 757-953-8351

Branch Health Clinic Naval Shipyard Norfolk: 757-953-6500

Branch Health Clinic Naval Air Station Oceana: 757-953-3933

Branch Health Clinic Yorktown: 757-953-8454

TRICARE Prime Clinic, Chesapeake: 757-953-6366

TRICARE Prime Clinic, Northwest: 757-953-6250

TRICARE Prime Clinic, Virginia Beach: 757-953-6708

Medical Records

Newly reporting active-duty members must check into Medical Records for a screening and composite health care system computer entry.

Appointments

All appointments are made through the TRICARE central phone number at 866-645-4584.

Eligibility

Medical care services are offered on a priority basis. First priority of care is to active-duty military; the second priority is to family members of active duty, with retired military and family members of retired military following in the eligibility chain.

Active-duty military are authorized to receive medical and dental care at Fort Story. All other personnel – family members, retirees and other beneficiaries – must receive medical and dental care off post by civilian agencies through TRICARE/TRICARE Prime programs. For Civilian Health And Medical Program of the Uniformed Services-eligible beneficiaries who opt not to enroll into TRICARE Prime, space-available appointments may be available for family members and retirees. 

Active duty on Fort Story should call the Fort Story Clinic at 757-422-7851 for an appointment.

Emergency Care

Charette Medical Center, Portsmouth, has the only military emergency room on Southside Hampton Roads. The branch health clinics are not equipped to handle life-threatening emergencies. All life-threatening emergencies should be taken to the Charette Health Care Center, Portsmouth, or the nearest civilian facility. On the peninsula side of Hampton Roads, go to the nearest civilian hospital for emergencies.

Active-duty personnel need to remember that they must use military care facilities. If an emergency does arise and an active-duty person must use a civilian hospital, TRICARE must be notified at once or insurance coverage is not assured.

Dental Care

Active Duty

Active-duty personnel receive dental care at one of the branch dental clinics in the area:

Naval Dental Clinic, Norfolk: 757-953-8635

Branch Dental Clinic, Boone Health Clinic Little Creek: 757-953-8351

Branch Dental Clinic, Health Clinic Naval Shipyard Norfolk: 757-953-6509

Branch Dental Clinic, Health Clinic NAS Oceana: 757-953-3917

Branch Dental Clinic, Health Clinic Yorktown: 757-953-8454

At Joint Expeditionary Base Little Creek-Fort Story, the Dental Command mission is to serve active-duty soldiers only. Family members must be enrolled in the United Concordia Dental Plan. This dental plan provides insurance coverage for family members who must see civilian dentists.

Family Members

The TRICARE Dental Program is a comprehensive dental plan available to family members of active-duty, uniformed services personnel. There are many dentists in the Hampton Roads area who accept TDP. For information regarding participating dentists or other questions you may have call United Concordia, call 800-866-8499 or visit their website.

Civilian Health Care

If you use TRICARE Standard/Extra, the Hampton Roads area has many excellent facilities to meet your health care needs. You will find several private hospitals, outpatient treatment facilities, medical practices and many specialty clinics. For more information regarding your choices, call Humana Military at 800-444-5445, or visit their website.