Health Care

The Luke Air Force Base Clinic is an Outpatient Military Treatment Facility with specialties in family practice, women's health, pediatrics, orthopedics, optometry, mental health, physical therapy, internal medicine, immunizations, allergy, dental and flight medicine. Other specialties may be referred out to the Local Network. The clinic does not provide emergency services. Luke AFB is in the TRICARE West region.

Co-located within the clinic is an up-to-date, 20-chair Dental Facility providing care in General Dentistry and Periodontics. Dental services are available to Active Duty military only.

When you move, TRICARE moves with you. No matter where you go in the world, TRICARE is there before, during and when you get to your next duty station.

There are steps you need to take to make sure changes to your TRICARE coverage go smoothly. Understand that when you move, you may have to use a different TRICARE option. Visit TRICARE Moving to learn more.

Before you move, you should take care of any routine medical needs, including immunizations, and fill your prescriptions so you have enough while traveling. If you need care during your move, visit TRICARE Getting Care When Traveling to learn what to do.

Filling prescriptions while traveling

You should refill prescriptions before traveling. But if you run out of a prescription drug while traveling, visit TRICARE Filling Prescriptions When Traveling.

Getting dental care while traveling

Getting dental care while traveling depends on your location and whether you are a service member or family member.

• If you are an active-duty service member within the United States or in U.S. territories, and near a military installation, you may be able to get emergency dental care at the dental treatment facility, or DTF, if available. If not, contact the TRICARE Active Duty Dental Care Program before you see a dentist and tell the contractor about your move. You will need to get an authorization before you see a dentist. The Active Duty Dental Care Program will work with you, so you can get care from a local network dentist.
• If you are an active-duty service member at an overseas location, call the TRICARE overseas regional call center to get authorization before you see a civilian dentist.
• If you are an active-duty family member within the United States, in U.S. territories or at an overseas location, you can find out if any nearby military dental treatment facility treats active-duty family members. If you're enrolled in the TRICARE dental program, call the TRICARE dental program contractor or visit their website to find a provider. You will need to get an authorization before you see the dentist.

With permanent change of station orders, ask for a copy of your medical and dental records from your military treatment facility and the dental treatment facility. Do this at least one month before your PCS date. The MTF should also transfer a copy of your record and any family records to your new duty station or you may be able to hand carry them to your new duty station.

If you want someone else to be able to get medical or dental information on you or your family while you are moving, you need to complete a DD Form 2870, "Authorization for Disclosure of Medical or Dental Information."

For more information on getting copies of medical records, visit TRICARE Request Copies of Medical Records.

Medical care

Luke Air Force Base Clinic is an Outpatient Military Treatment Facility with specialties in Family Health, Women's Health, Pediatrics, Orthopedics, Optometry, Mental Health, Physical Therapy, Internal Medicine, Immunizations, Allergy, Dental and Flight Medicine. Other Specialties may be referred out to the Local Network. The clinic does not provide Emergency Services. Co-located within the clinic is an up-to-date, 20-chair Dental Facility providing care in General Dentistry and Periodontics. Dental services are available to Active-Duty military only. 

Moving with TRICARE

When you move, TRICARE moves with you. No matter where you go in the world, TRICARE is there before, during and when you get to your next duty station. 

Getting care along the way

Prior to departing your duty station, take care of any routine medical needs, including immunizations and prescription refills. If you need care during your move, visit TRICARE Getting Care When Traveling to learn how on the TRICARE website.

Filling prescriptions while traveling. 

If you run out of a prescription drug while traveling, visit TRICARE Filling Prescriptions When You Traveling to learn how on the TRICARE website.

Getting dental care while traveling

All others are seen on a space-available basis. The local community offers all medical specialties through major medical centers. You may request a Luke AFB Patient handbook from the clinic for more specific information.

Enrollment 

For enrollment assistance and concerns, please contact your regional contractor, Health Net Federal Services (HNFS) at 1-844-866-9378. You can also access the TRICARE website to enroll, file or check on a claim, view referrals and much more. 

Availability and entitlement

Medical care services are offered on a priority basis. First priority of care is to active-duty military. Second priority is to family members of active-duty military, with retired military and family members of retired military following in the eligibility chain. Dental care services are available to active-duty military only. Only emergency dental care is offered to other eligible individuals. When services are unavailable, those eligible for medical/dental care are referred to TRICARE.

TRICARE options

TRICARE is the current military health plan at LAFB. It provides three options for obtaining health care:

• Prime -- If you enroll in Prime, you are offered enhanced benefits and services, guaranteed access to care, and the lowest possible cost. While there is an annual enrollment fee for retirees and their families (no fee for active-duty families) cost shares are minimal for services offered.
• Extra -- If you select Extra, you save at least 5 % off the standard rate. If you use the PPO, however, you pay an annual deductible and a higher share for the cost of the care than those enrolled in Prime.
• Standard -- This option provides the basic options with no enhanced benefits or services.

Health care delivery under TRICARE began April 1, 1997. Active-duty personnel assigned to LAFB are automatically enrolled in TRICARE Prime and assigned to a LAFB primary care team. Prime active-duty members receive priority care within the MTF. The next priority is other Prime enrollees registered at the MTF in TRICARE Prime. In this program, Luke AFB Hospital works with a private contractor, TriWest Healthcare Alliance, to administer the program. TRICARE Prime enrollees receive the highest priority of care at LAFB.

All others are seen on a space-available basis. The local community offers all medical specialties through major medical centers. You may request a Luke AFB Patient Handbook from the clinic for more specific information.

Pharmacy options

LAFB has two pharmacy options for your convenience. The Main Pharmacy for MDG providers to send new prescriptions and the Satellite Pharmacy for all off-base prescriptions and refills. There is also a ScriptCenter kiosk located inside the Base Exchange where patients can choose to pick up refills (for medications that are not controlled and do not require refrigeration). Patients can call the 623-856-3969 number and request their refills to be sent to the ScriptCenter.

Exceptional Family Member Program

The EFMP provides assistance and guidance to military families who have adults and/or children with special medical, educational, or emotional needs. Click https://luke.tricare.mil/Patient-Resources/Exceptional-Family-Member-Program-EFMP to learn about their services.