Base Essentials

Emergency Assistance

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Air Force
Air Force Aid Society
55 South Mitchell Street
42 FSS/FSFR
Building 677
Maxwell AFB, AL 36112
COMM phone number for Maxwell AFB and Gunter Annex Air Force Aid Society
334-953-2353
DSN phone number for Maxwell AFB and Gunter Annex Air Force Aid Society
312-493-2353
Mon – Fri 7:30 a.m. – 4:30 p.m. Sat and Sun – closed Holidays - closed
MAPMap: http://maps.google.com/maps?q=+55+South+Mitchell+Street,+42+FSS%2FFSFR,+Building+677,+Maxwell+AFB+AL+36112

Contact information for key programs and services at this installation.

Emergency Assistance Overview

If you need emergency assistance, you can expect to get help from your installation, your branch of service resources. There are programs to support you in a variety of situations, including victim assistance, emergencies en route and service-specific relief societies. Below, you’ll find types of assistance, contact information, and detailed procedures and guidance to help you through any tough circumstances that you or your family may face.

Victim Assistance

For immediate emergency assistance, call Crime Stop at 334-953-2677, desk sergeant at 334-953-7222, or Emergency 911. If calling from a cell phone on base, call 334-953-9911.

Important Documents

Emergencies do occur to people while in transit. Before you depart your current installation, ensure you have all your important documents with you. (Too often they end up packed with the household goods.) Examples of important documents are orders, passport, medical records, sponsor's name and home/duty numbers, commander/first sergeant's name and duty number, and command support staff, or CSS, number.

American Red Cross

The American Red Cross is always available for emergency aid anywhere in the US. Just contact the nearest Red Cross chapter listed in the local phone directory and explain your emergency. If the Red Cross can't cover the financial emergency, they have a reciprocal agreement with the Air Force Aid Society to meet your need. American Red Cross of Central Alabama: 334-260-3980 or 877-272-7337.

Medical Assistance

Call 911 for emergency medical assistance (danger of loss of life or limb). Emergency care does not require prior TRICARE authorization before treatment. However, you (or a family member on your behalf) should notify your primary care manager within 24 hours of receiving emergency care. Your PCM's phone number should be on your TRICARE Prime enrollment card. If you cannot contact your PCM, call 800-TRICARE. Members enrolled in TRICARE may call the TRICARE nurse 24-hours a day Dial 800-TRICARE (874-2273) and select option 1 to speak with a registered nurse. Whether you have urgent health questions, need advice, or require assistance finding an appropriate level of care, the nurse can guide you.

If you are near a DOD military installation, you can contact their aid society or relief society requesting financial assistance due to your emergency. They generally can provide assistance to meet unforeseen required travel and related maintenance expenses such as transportation, lodging or for, when applicable due to extraordinary costs involved with the permanent change of station, or PCS.

Other

For law enforcement, medical and fire emergencies on base, dial 953-9911 from your cell phone. If dialing from a base phone call 911. After duty hours, contact the Command Post at 334-953-7474.