Health Care

The 42d Medical Group provides high quality, comprehensive medical care to the Maxwell-Gunter Community. For further information call 334-953-3368. There are 4 hospitals in the Montgomery Area that provide a full range of medical care and emergency services.

When you move, TRICARE moves with you. No matter where you go in the world, TRICARE is there before, during and when you get to your next duty station.

There are steps you need to take to make sure changes to your TRICARE coverage go smoothly. Understand that when you move, you may have to use a different TRICARE option. Visit TRICARE Moving to learn more.

Before you move, you should take care of any routine medical needs, including immunizations, and fill your prescriptions so you have enough while traveling. If you need care during your move, visit TRICARE Getting Care When Traveling to learn what to do.

Filling prescriptions while traveling

You should refill prescriptions before traveling. But if you run out of a prescription drug while traveling, visit TRICARE Filling Prescriptions When Traveling.

Getting dental care while traveling

Getting dental care while traveling depends on your location and whether you are a service member or family member.

• If you are an active-duty service member within the United States or in U.S. territories, and near a military installation, you may be able to get emergency dental care at the dental treatment facility, or DTF, if available. If not, contact the TRICARE Active Duty Dental Care Program before you see a dentist and tell the contractor about your move. You will need to get an authorization before you see a dentist. The Active Duty Dental Care Program will work with you, so you can get care from a local network dentist.
• If you are an active-duty service member at an overseas location, call the TRICARE overseas regional call center to get authorization before you see a civilian dentist.
• If you are an active-duty family member within the United States, in U.S. territories or at an overseas location, you can find out if any nearby military dental treatment facility treats active-duty family members. If you're enrolled in the TRICARE dental program, call the TRICARE dental program contractor or visit their website to find a provider. You will need to get an authorization before you see the dentist.

With permanent change of station orders, ask for a copy of your medical and dental records from your military treatment facility and the dental treatment facility. Do this at least one month before your PCS date. The MTF should also transfer a copy of your record and any family records to your new duty station or you may be able to hand carry them to your new duty station.

If you want someone else to be able to get medical or dental information on you or your family while you are moving, you need to complete a DD Form 2870, "Authorization for Disclosure of Medical or Dental Information."

For more information on getting copies of medical records, visit TRICARE Request Copies of Medical Records.

Due to the COVID-19 virus, some services may be limited.

The 42nd Medical Group provides high quality, comprehensive medical care to the Maxwell-Gunter community for all active duty, family members and retirees.

The 42nd Medical Group provides the following services:

• Aerospace Medicine (active duty in a flight status only)
• Dentistry (active duty only)
• Diagnostic imaging
• Family Medicine
• Health Benefits Advisors
• Health Promotions
• Immunizations
• Laboratory
• Life skills (active duty only)
• Optometry (active duty only)
• Pediatrics
• Pharmacy
• Physical Therapy (active duty only)
• TRICARE Service Center
• Warrior Operational Medicine (active duty only)
• Sick Call 0700-0800 Monday – Friday
• Acute Issues Only!
• Women’s Health
• Walk In Contraceptive Clinic (Tuesday 8AM-11AM)

Appointments

The 42nd Medical Group uses a centralized appointment system to make all appointments. You may contact the appointment line at 888-237-3229 or 334-953-3368. Online booking will be available for most providers, login to your MHS GENESIS patient portal and search for your PCM’s name to book an appointment via the portal. You can also use the portal to contact your provider team via secured messaging, review health records, active and renew prescriptions and view upcoming appointments, https://my.mhsgenesis.health.mil/

After-Hours Care

Urgent care is for a non-emergency illness or injury. You need urgent care treatment within 24 hours, and you shouldn't have to travel more than 30 minutes for the care. You typically need urgent care to treat a condition that doesn't threaten life, limb, or eyesight but that requires attention before it becomes a serious risk to your health. If urgent care is required, active-duty members need to obtain prior authorization by calling the Nurse Advice Line (1-800-TRICARE) or your Maxwell PCM (334-953-3368). Family members do not require authorizations for urgent care visits. 

If you are unsure if you need urgent care, you can call the Nurse Advice Line at 334-953-3368, option 2, toll free at 888-237-3229 (outside local area) or 800-TRICARE/800-874-2273, option 1.

If there is a medical emergency, call 911 or proceed to the nearest hospital emergency room immediately. The nearest ER from Maxwell AFB is at Jackson Hospital, 1725 Pine Street, Montgomery, AL 36106. You can reach them by phone at 334-293-8000. Contact your PCM as soon as possible after visit the ER.

Dental Care

Dental care for active-duty personnel is available. The clinic can be reached by calling 334-953-7821/7822. Information about the TRICARE Family Dental Plan can be obtained by calling 800-866-8499.

Diagnostic Imaging

All ultrasound and CT scans are SCHEDULED appointments. Please stop by the Radiology front desk or call us at 334-953-7881 to schedule. All X-ray orders are walk-ins and can be done between 0730-1630. Children under the age of 10 years old are not allowed to accompany you to your exam. For exam results, please follow up with your PCM in 3-5 business days unless otherwise instructed.

Laboratory

All Lab orders are walk-ins and can be collected between 0700 -1630. Newborn screening checks for your baby will be performed Monday – Wednesday only. Your PCM will inform you if fasting is required for any testing ordered. Outside provider scripts including coagulation studies need to be directed to LabCorp for all sample collection/testing. Call (334)440-8595 for appointment at the friendly LabCorp location in Montgomery on 1722 Pine St, Ste 601

Local Community Hospitals

There are four hospitals in the Montgomery area that provide a full range of medical care and emergency services.

Pharmacy

The 42nd Medical Group offers pharmacy services to all eligible beneficiaries. The main location, located in the Medical Group can be utilized for drop off, pick-ups, and refills. There are two kiosks where you may pick up refills located at the Maxwell BX and Gunter-Annex BX.

New prescriptions: To active new prescriptions within 14 days of date prescribed you may use our new prescription activation system, Que Anywhere, by texting “Get In Line” to 833-343-2167. You can also active your medication using the MHS GENESIS Patient Portal.

Refill Request: Refills may be obtained by calling the automated refill line at 334-953-7971/7978 or toll-free at 800-732-6117 or by using the MHS GENESIS Patient Portal.

Questions: The pharmacy can be reached at 334-953-6868, option 2.

Referral Management

Patients may be referred to a physician or service outside of Maxwell Air Force Base for all specialty care that is not available within the facility. An authorization letter containing appointment information is delivered to the patient within a few days after the referral initiation. After receiving your referral, contact the off-base facility listed on the letter to make your appointment. You may also check the status of your referral on HUMANA Military https://www.humanamilitary.com/.

If you have questions regarding your referral, call the central appointment line at 888-237-3229 or 334-953-3368, option 3.