Emergency Assistance

To report a fire on base, DIAL 904-542-3333 or 911. Do not use a Cellular telephone, since it connects off-base to the Jacksonville Sheriff's Office, and not to the on-base fire department. Know the location of the nearest alarm box, fire extinguisher, and know the nearest telephone in your area. When using the telephone, it is important to REPORT BUILDING NUMBER; upon arrival, direct the Fire Department to the scene of the fire.

The Navy Wife's Club operates the Not-So-New Shop and also maintains the Emergency Food Locker for active duty military personnel in need.  They are located just outside the NAS JAX Yorktown Gate in building 13 and are only open Tuesdays and Thursdays from 9 a.m. to 1 p.m.  Call 904-542-1582 during open hours for more information.  

The Sexual Assault Prevention and Response emergency contact: DOD Safe Helpline: 877-995-5247; 24/7 Duty SAPR Victim Advocate: 904-910-9075; NAS Jacksonville SARC: 904-548-7789.

The Red Cross is equipped to verify emergencies and relay emergency leave requests or emergency notifications to proper military authorities. We also provide a variety of information, referral and advocacy services.  We can provide access to emergency financial assistance 24 hours a day, 365 days a year. These services and more are available to service members and their families.

Red Cross emergency communications services keep military personnel in touch with their families following the death or serious illness of an immediate family member, the birth of a service member's child or grandchild or when a family experiences other emergencies.

No matter where a military member and their family are stationed, they can rest assured the Red Cross will deliver their notifications in times of crisis. Even if the service member receives notification of an emergency through an e-mail or a phone call, Red Cross-verified information assists commanding officers in making a decision regarding emergency leave. Without this verification, the service member may not be able to come home during a family emergency.

An American Red Cross Satellite Office is located within the Naval Hospital and can be reached by dialing the Quarterdeck at 904-542-7300. The after-hours contact number is 904-246-1395 (NB Mayport) or call 877-272-7337 (toll-free within the continental United States) if you are:

• An Active Duty service member stationed in the United States or overseas, or a family member residing with them
• A family member of an active duty service member who does not reside in the service member’s household
• A Department of Defense Civilian assigned overseas and family members residing with them
• A member of the National Guard or Reserves
• A recruiter, MEPS military personnel
• A Veteran

When calling the Red Cross, please provide as much of the following information about the service member as is known:

• Full name
• Rank/rating
• Branch of service (Army, Navy, Air Force, Marines, Coast Guard or Department of Defense Civilian or contractor)
• Social Security Account number
• Date of Birth
• Military address
• For deployed service members only: Information about the deployed unit and home base unit

If you are near a military installation, contact the Navy/Marine Corps Relief Society or that Service components equivalent office, for emergency assistance. You may contact the NAS Jacksonville office at 904-542-3515 between 9 a.m. and 4 p.m. Appointments are only taken between the hours of 9 a.m. to 2 p.m. Monday thru Thursday. Although open on Fridays till 4 p.m., they only take appointments till 11:30 a.m. Quick Assist (loan) hours are 9:00 a.m. to 3:55 p.m., Monday thru Friday. For assistance after hours, call the American Red Cross Call Center at 877-272-7337 if you are 50 miles or more away. In time of financial difficulty, always make NMCRS your first resource and not your last resort."

Navy Marine Corps Relief Society is a non profit, volunteer service organization that use both financial and non financial resources to identify solutions to meet emerging needs. Our mission is to provide, in partnership with the Navy and Marine Corps, financial, educational and other need based assistance to active duty and retired Sailors, Marines, their eligible family members and survivors. Categories of financial assistance include: Basic living expenses (food, shelter, utilities), medical, dental, funeral expenses, emergency transportation, essential car repairs, pay and allotment problems, and disaster assistance. NMCRS also has a Budget for Baby class and visiting Nurse Program that is free for USN and USMC ID card holders. Additionally, NMCRS also has need-based scholarships available. You can find out more by contacting the NAS JAX NMCRS office at 1-904-542-3515 or go to the NMCRS website, https://www.nmcrs.org/.

First of all, make sure you have all of your important papers with you — not packed with your household goods. Telephone numbers for your Command Duty Office and your sponsor can be invaluable in case of emergency while in transit.

For decades people have observed the numerous volunteers ringing the bells for monetary donations to be dropped into their bright red kettles at Christmas time but that is just one facet of the Salvation Army. From assistance for the elderly to food and warm clothing for the poor religious education for all ages and outreach far into its local communities the Salvation Army offers services for almost anyone in need. They are located in hundreds of countries around the globe and share a rich history of Christian living and giving.

There are several Salvation Centers in the Jacksonville area with the Salvation Army of Northeast Florida having an office location of 328 Ocean Street, Jacksonville, FL. They can be reached at 904-301-4800.

Services provided by the Salvation Army are:

• Anti-Pornography
• Housing and Homeless Services
• Music
• The Salvation Army World Service Office
• Missing Persons
• Recreation
• Community Care Ministries
• Youth Camps
• Disaster Relief
• Adult Rehabilitation
• Combating Human Trafficking
• Christmas Charity
• Elderly Services
• Sponsorship

No matter how well you've planned, emergencies can happen. What should you do in case of an emergency while you are traveling?