Health Care

The Naval Hospital Jacksonville is a general medical and surgical hospital offering both inpatient and outpatient care. The hospital also has the Navy's largest Family Practice Training Program.  For appointments, call 904-542-4677 or 800-529-4677.  The Branch Health Clinic can be reached at 904-542-3500 for appointments. The Naval Hospital Quarterdeck can be reached at 904-542-7300.   

When you move, TRICARE moves with you. No matter where you go in the world, TRICARE is there before, during and when you get to your next duty station.

There are steps you need to take to make sure changes to your TRICARE coverage go smoothly. Understand that when you move, you may have to use a different TRICARE option. Visit TRICARE Moving to learn more.

Before you move, you should take care of any routine medical needs, including immunizations, and fill your prescriptions so you have enough while traveling. If you need care during your move, visit TRICARE Getting Care When Traveling to learn what to do.

Filling prescriptions while traveling

You should refill prescriptions before traveling. But if you run out of a prescription drug while traveling, visit TRICARE Filling Prescriptions When Traveling.

Getting dental care while traveling

Getting dental care while traveling depends on your location and whether you are a service member or family member.

• If you are an active-duty service member within the United States or in U.S. territories, and near a military installation, you may be able to get emergency dental care at the dental treatment facility, or DTF, if available. If not, contact the TRICARE Active Duty Dental Care Program before you see a dentist and tell the contractor about your move. You will need to get an authorization before you see a dentist. The Active Duty Dental Care Program will work with you, so you can get care from a local network dentist.
• If you are an active-duty service member at an overseas location, call the TRICARE overseas regional call center to get authorization before you see a civilian dentist.
• If you are an active-duty family member within the United States, in U.S. territories or at an overseas location, you can find out if any nearby military dental treatment facility treats active-duty family members. If you're enrolled in the TRICARE dental program, call the TRICARE dental program contractor or visit their website to find a provider. You will need to get an authorization before you see the dentist.

With permanent change of station orders, ask for a copy of your medical and dental records from your military treatment facility and the dental treatment facility. Do this at least one month before your PCS date. The MTF should also transfer a copy of your record and any family records to your new duty station or you may be able to hand carry them to your new duty station.

If you want someone else to be able to get medical or dental information on you or your family while you are moving, you need to complete a DD Form 2870, "Authorization for Disclosure of Medical or Dental Information."

For more information on getting copies of medical records, visit TRICARE Request Copies of Medical Records.

Installation hospital:

Medical services: Naval Hospital Jacksonville (hospital and branch health clinic), 2080 Child St., Jacksonville, FL 32214; call 904-542-7300

Naval Hospital Jacksonville’s priority is to heal our nation’s heroes — sailors, Marines, soldiers, airmen, guardsmen (active and retired) — and their families. The command includes a hospital and five branch health clinics across Florida and Georgia.

Branch Health Clinic Jacksonville is devoted exclusively to active-duty care, and is at Building 964 (on Ajax Street between Enterprise and Birmingham Avenue).

If you have a primary care manager at our hospital or at a branch health clinic, you’re part of a medical home port team of caregivers. Led by the primary care managers, each team focuses on meeting your preventive, routine and urgent needs.

Convenience options include the 24 hours a day/seven days a week nurse advice line, the TRICARE Online patient portal, secure email messaging and pharmacy home delivery.

Naval Hospital Jacksonville consistently earns The Joint Commission’s Gold Seal of Approval, and our medical home port teams have earned Primary Care Medical Home Certification from The Joint Commission. The hospital was the first on Florida’s First Coast to earn baby friendly certification from Baby Friendly USA.

When arriving aboard Naval Air Station Jacksonville:

• Update your address (call the Defense Enrollment Eligibility Reporting System at 800-538-9552).
• Change to a local primary care manager (call TRICARE at 800-444-5445 or go to http://milconnect.dmdc.osd.mil/).
• Register at medical records (just inside the hospital’s entrance that faces Mustin Road for families and retirees, or at Branch Health Clinic Jacksonville for active duty).
• Make an appointment with your new PCM.

Getting care:

For appointments, call 904-542-4677 or 800-529-4677 (hospital). Active duty should call 904-546-7094 (branch health clinic). Or you can schedule an appointment online at the TRICARE Online website.

For clinical advice or help finding urgent care (24 hours a day, seven days a week, 365 days a year), call the nurse advice line at 800-874-2273, option 1.

To make appointments online or refill prescriptions online, visit the TRICARE Online patient portal. To securely email your care team (for non-urgent issues), sign up at www.TOLsecuremessaging.com.

With Navy Care, we offer live virtual visits with a clinician — on your smartphone, laptop or computer. You can use it from home, work or wherever you want to receive care. It's private, secure, and free. Register for Navy Care at http://Navy.Care or download the Navy Care app.

To reschedule or cancel an appointment, please call ahead. We recommend 24 hours in advance. This allows us to give your time slot to another patient who needs care.

Your medical home port team is focused on your total health and wellness, so it’s better positioned than an emergency room to provide urgent, routine and preventive care. In a medical emergency, call 911 or go to the nearest emergency room. The branch health clinic doesn’t have an emergency room.

To help us improve your care experience, please submit an interactive customer evaluation comment (at a kiosk or on our website) or contact patient relations at 904-542-9175.

Find all of our services and phone numbers on our website. Visit TRICARE or 800-444-5445.

Call TRICARE health benefits advisers on the first floor of the hospital’s central tower at 904-542-9165

Resources

Emergency/ambulance, call 911 or 904-542-7341

Hospital quarterdeck, call 904-542-7300

Nurse advice line, call 800-874-2273

Appointments (hospital), call 904-542-4677 or 800-529-4677; branch health clinic, call 904-546-7094 (active duty only)

Deployment Health Center (base health clinic), call 904-546-7099/7110

Patient-customer relations (hospital), call 904-542-9175/9413

Pharmacy: Main lobby (Naval Hospital, Monday- Friday, 8 a.m. - 2 p.m.  Electronically through Pharmacy Call Center at 904-542-7405/7406/1540; Satellite pharmacy (by NAS JAX Naval Exchange), drive through Monday - Friday, 8 a.m. - 2 p.m., Saturday, 8a.m. - 3 p.m. Same day prescription processing is no longer available at the Satellite Pharmacy.  call 904-542-1540.  Express Scripts Patient Line, (877)363-1303. 

Referrals desk, call 904-542-4677, Option 6

Secure email messaging, go to www.TOLsecuremessaging.com

TRICARE health benefits advisers, call 904-542-9165

TRICARE Online patient portal, go to www.TRICAREonline.com

HUMANA Warrior Navigation and Assistance Program, call 888-446-9627 (888-4GO-WNAP)

Wellness Center (tobacco cessation, weight management, health fitness, and nutrition, call 904-542-5292